Your local Albuquerque Subway® Restaurant at 585 Osuna Road NE brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 585 Osuna Rd NE, Albuquerque, NM 87113
Phone: (505) 341-9232
Order and Reservations
Order: Order online
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Reviews
We came in 1 hour and 15 minutes before closing, which is completely reasonable, yet she refused to let us dine in because she was ready to leave. That is unacceptable. If the store is open, customers should be treated with basic respect, not rushed out or punished for showing up during posted business hours. Why have posted business hours if the franchise owner is going to allow the store to open and close based on employee discretion? Be honest about your that on your front door and on Google if thats the case and let your customers decide if they want to take a gamble going to your location.
This wasn’t just bad service, it was disrespectful, unprofessional, and embarrassing for the brand. The female employee made it very clear she didn’t want to be there and took it out on us. No apology, no courtesy, no attempt to act like a customer-facing employee.
Subway should be ashamed to have someone like this representing their business. Horrendous customer service. I will not be returning, and I strongly recommend management take this seriously if they care at all about retaining customers. If any potential customers are reading this, save yourself the disrespect and take your money elsewhere.
This review is for a dinner meal [take out] at 5;45 pm today. ‘Nicole’ was very rude and abrupt, plainly she thought that I was imposing on her time. The poor customer who came in after us did not even get a greeting. Thankfully, it’s Subway, so I could at least make sure that ‘Nicole’ did not spit in my food. As for the other employee – she did nothing but check her phone. She had made the effort to rub out her name on her name plate, and hang it upside down, so that she cannot identified. Recommend that both be fired.
What made this even worse was the fact that the employee was wearing gloves and touched her phone before handling the bread and ingredients with the same gloves. That’s a serious hygiene issue, as gloves should never be used for non-food-related tasks, especially when handling food.
Overall, the lack of customer service and unsanitary practices were unacceptable. I won’t be returning to this location.