ajay k Tandon
I am regular at Subway and complaint to them about Berkeley Springs. Both my packed sandwiches were made so bad that see it yourself. Very disappointed and shame to Subway. I agreed to replace the veg patty with chicken and rest all remain same as manager said they don’t have veg. patties. Shame on them.
… moreJ Beeman
Horrible experience here i ordered two subs wich came with the bread was just uncooked dough then when I drove all the way back they refused to fix it or give me a refund and now I’m out 20 bucks cause they refuse to help. Never again.
… moreChristine S
I’ve been here many times and spent hundreds of dollars on gas and a lot of money on sandwiches and two different times I’ve had Subway staff be rude to me There’s a couple people there that are really nice and then the other day I encountered a different person an older woman and she didn’t smile she didn’t look like she even wanted to be there and I try to be nice to everybody and she mumbled something to me at the end like here’s your sandwich or whatever and I said how come people don’t say thank you anymore and she practically yelled at me and said “I said it TWICE!”And I didn’t say how come you didn’t thank me, anyway I apologized for not hearing her if she allegedly said it I just didn’t hear her And I was very kind and said please don’t be upset at me. It was noisy in there and I said I’m sorry I didn’t hear you and she continued to give me a dirty look and she walked away, that makes me not even want to go in there anymore. What the heck? Is that how customers should be treated? I told the guy working at the main counter who’s always very nice Jeff and I didn’t say well go and say something to her, I didn’t I just told him how she should show just a little bit of kindness. I worked serving the public for over 30 years and tried to be nice to everyone. And people should be thanking us and I always thank them and if she did say thank you I didn’t hear her say it. But she got so incensed at me that I was practically in tears by the time I went to the counter to pay for a bag of chips. But I do commend Jeff for being nice. There have been other people that I’ve tried to be nice to or chat too because I live alone and when I go out in public I just like to be nice to people and if they are so miserable then maybe they should not work there. And if somebody’s having a bad day they should not take it out on customers!
… moreOmar Dominguez Ortiz
Bad customer service. DO NOT GO THERE TO GET YOUR SUB IN PERSON. I was told that they attend online orders as a priority, specifically in the afternoon hours which is ridiculous. Employees do not acknowledge that you are waiting for your sub. Employees needs more customer service training. Reason that they’re are rude and do not apologize at all. The manager is not anywhere to be found. This is the only Subway in Berkeley Springs town. I am not getting a sub from this establishment anymore. PLEASE GO TO Hancock Maryland, to get your subway that has better a customer service. No idea if the owner knows about this food establishment. I would love to have a conversation with the owner to let him know what is happening with this establishment.
… moreDm Fk
I’m not normally one to complain, but went in to get 1 sub, with no one else in the store. The girl/boy working then informs me they will be with me when they finish the online order that came in. They then proceed to make 4+ subs while making me wait 15 mins. Needless to say I left without ordering, this Subway has been getting worse and worse and your employees are being paid way to much for being absolutely worthless, EXCEPT for the couple older ladies that have been working there for years, they are absolutely awesome. But feel free to tell me you just handle orders by what comes first, it’s just ridiculous you make someone wait (someone in person) for someone who is just coming in to pick their food up at a later time.
… moreJaclyn Markell
I hadn’t had any issues with this Subway until this morning. I am dealing with a terrible case of food poisoning from what I can only assume was deli meat that was left out too long. Last evening, my partner and I went in to get subs. There were 2 gentlemen working- one of which was very kind & fast, the other guy, a white man with black hair and painted nails, was very rude & generally seemed displeased to be there. I understand having bad days, but it was really uncomfortable. When I asked how he was, he literally just scoffed & laughed at me. He also treated my partner coldly. Today has been so hard on my health, unfortunately, I don’t believe I will be able to eat here again. I will be making a call about food safety standards.
… moreclbpackersfly
Went in to get a sub and had one person in front of me. There were two workers, one male and one female. The male was the only one actually making subs. The female was hiding in the back occasionally popping out to look. At one point there was three extra people behind me and she still didn’t come over to help her coworker who now had a line of five people total. It took me 15 minutes just to get one single sub. Little bit of advice for the managers, your employees should be serving your customers when there is a line full of them. Not only one employee doing all the work. He was doing a great job and was working as fast as he could. Could see the frustration in his face when the line was backing up and his coworker not coming to help….
… moreMark Johnson
I bought 2 subs. Both were the Philly Steak. But no one mentioned the BOGO promo that was currently in play. Thanks . The food was good. The Subway is convenient for gas and a quick bite.
… moreNINA EASTHAM
This was the first time I have visited this Subway. I have to say I was little worried when I walked in and saw 2 young people behind the counter. But these two young fellows rocked it. Food was great they worked wonderful together. It was clean food fresh and presentable. I would recommend grabbing a sandwich here anytime. Very pleasant.
… moreDenise Clark
The kid didn’t acknowledge us. We were the only people there. He kept making orders written on a sheet of paper then started refilling all the containers. Didt look at us didn’t say anything. Completely ignored us. We went to DQ across the street. Excellent service there.
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