

Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You’re on Tropic Time Now®. *At participating locations.
Health-conscious cafe chain featuring a menu of custom smoothies, sandwiches & wraps.
Address and Contact Information
Address: 955 Rockland Rd, Lake Bluff, IL 60044
Phone: (847) 457-0434
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Order and Reservations
Order: Order online
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Sandwiches | Wraps | Smoothies | Delivery | Lake Bluff, IL
Lake Bluff – Order Online – Tropical Smoothie Cafe
Tropical Smoothie Cafe Locations in Lake Bluff
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Reviews
When I walked in, there was an older gentleman behind the counter. I said hello when I came in and got absolutely no response — not even eye contact. I stood at the register for about 5 minutes waiting while he finished doing whatever he was doing, and still no acknowledgement.
When he finally came to the counter he just said “OK.” No greeting, no “how can I help you,” nothing.
I placed my order and asked what ingredients were in the smoothie since it was for my 2-year-old daughter. He very rudely listed the main ingredients. When I heard there was sugar in it, I simply asked if there was any way to make the smoothie without sugar.
Instead of answering normally, he grunted and started aggressively typing on the screen, as if asking a simple question about what my child was drinking was some huge inconvenience.
At that point I didn’t even feel comfortable ordering anymore, so I told him never mind and that I didn’t want anything. His response? He looked at me and rudely said, “Fine, you go.”
As I was walking out, my daughter realized she wasn’t getting the smoothie she had been excited about and she started crying and wouldn’t stop. That alone made the whole experience even more frustrating.
I have honestly never been treated this poorly in a place of business. Basic customer service like greeting someone, answering a simple question about ingredients, or showing even the slightest bit of respect shouldn’t be that hard. If you hate your job that much, maybe you shouldn’t be working in customer service.
Needless to say, I walked out and took my business somewhere else. I definitely won’t be coming back.
When I walked in there were two Caucasian individuals patronizing the store at the time I walked in, and he did not speak to me.
He did attempt to say something about the order in which i didn’t hear him..so I did attempt to pick up the order in the designated delivery pick up area at which the order was not there and at that point, I then sat down and proceeded to wait on the order to be completed.
As I waited the employee had a very nasty look on his face. He kept looking back at me, giving me like bad, frowning, facial expressions and the other two males continue to leave the store as I continue to wait.
the employee there looked back at me specifically and then also like gave me another look of disgust . so I asked him I said “I’m sorry what did you say?” Cause I thought he had said something at which he said nothing back to me. as I proceeded to wait on the order as I was waiting so I ended up sitting down, he finished the order and placed the order in the pick up area designated for delivery. He did not ask me what order I had. He did not hand the order to me because clearly I was there picking up an order he deliberately ignored me. I also want you to know that when the other two individuals in the store, had proceeded to leave the store he made it a point to thank them for being in the store and for coming told them to have a good day. as I picked up the order and proceeded to leave out the store he absolutely said nothing to me. He did not look my way he did not thank me for coming to the store or anything. I will never go back into the store again because of the way that I was treated and it was clearly because of the color of my skin and in 2026 You should be ashamed of yourself, sir.
I highly recommend if you’re in the area.
Thank you so much foe your great work.
Food prepared with bare hands!?Disgusting!
I don’t know what’s going on at this Tropical Smoothie Cafe, but professionalism is clearly not a priority. As someone who picks up deliveries daily, I’ve never seen such a careless attitude. They flat-out ignore you — no greeting, no update, just standing there like you don’t exist.
Even regular customers walking in get the same cold shoulder. Nobody seems interested in helping or moving with any sense of urgency. You’ll waste your time just waiting while employees move at a snail’s pace or pretend to be busy.
It’s incredibly frustrating and completely avoidable. Whoever’s managing this place needs to take a long, hard look at how things are being run. Until then, skip it. You’re better off going literally anywhere else.