IC L
I was delighted to receive an email announcing that I had a FREE 24 oz Smoothie of my choice waiting to be redeemed for my birthday! I chose the Acai Berry Boost with zero sugar or sugar substitute – honestly, you don’t need the added sweetness – it’s sweet enough with the acai, banana, blueberries and strawberries – and forget that fake sweetener – that’s like a major sin! Anyway, it was so easy to order online from the email, it was ready in 10 minutes for me to pick up. Thank you so much Tropical Smoothie!
… moreAB R
I just wanted to give a shout out to Cecilia who always goes above and beyond to make sure that I get my reward points for my two smoothies that I ordered daily from this location.
I do hate though that the new receipts don’t give the reward points to add to our app, if corporate is reading this please change it so that the receipts will show the reward numbers so we can add to our reward balance on the app.
… moreColleen Meinecke
The smoothies are amazing! I left happily and had a great time talking to the employees! I highly recommend them and their mango magic smoothie or the chocolate banana kids smoothie!
… moreJo Fis
Horrible customer service. Specifically a girl in a blue shirt and the manager with a heart on her cheek. Was told I could not get a refund for my purchase online, when on the website it clearly says to contact the store. Calling them out specifically because I’ve had wonderful interactions at this location beforehand. These two specifically are lazy, inconsiderate, and not worthy of a job.
Edit:
Food was awful too. Quesadilla had next to no chicken, the blueberry smoothie was watered down, and the mango smoothie was watered down as well. HORRIBLE WORKERS!!
… moreAlex Kiberu
Great smoothies! Good prices and service at this location. Connor & Ben the cashiers were great. Come on down. Better than Robeks.
… moreby mo
I found a piece of plastic in my food. Came back and showed it to Cecilia the manager, she ignored it and said the owner is not in today. Submitted to TS app and they also ignored it. Obviously this is a not good customer experience company.
… moreShauna Walsh
Just got off the phone with Kelly and she spoke over me and would not listen to my concerns/issues. There is a promotion to get a free smoothie with a meal purchase. Once I ordered my meal, the app would not accept the free smoothie. Easy fix to this is, acknowledge the fact the purchase was made and give the smoothie-clearly common customer service skills are lacking
… moreBrandon Salyer
Owner was so kind to my wife and I. Most importantly, we witnessed a customer drop a smoothie and answer replaced it and cleaned up the mess. I love an owner that gets their hands dirty and stays kind and positive throughout! Plus food was delicious!
… moreNicole Thompson
I got the new bowl and it’s 90% mix-ins. Hardly enough yogurt/smoothie to even mix so I’m just eating granola. The staff is rude, not so much as a respondent when I greet them. I will drive a few extra mins to the Williard Rd location
… moreCatherine Maxson
Would have given 5 stars if it wasn’t for this clip I chewed down on in my quesadilla. Otherwise employees were working quickly to get orders out. Maybe this time a little too quickly
… more