Abby
The lady was nice she seemed to be the only one working and was in a big hurry to make sure everyone got out quick. But it’s supposed to be Italian herb and cheese bread but it literally has like two little flakes of cheese on top of bread that you can see
… moreJason Chapman
Made a mobile order. Came in when I got the message it was ready. The other hadn’t even been started. Had to come back almost and hour later to get it. The poor girl working need help.
… moreAlina Hill
The veggies were fresh but they are always out of black olives and my sandwich is always dry even after asking for olive oil and sweet onion sauce etc like the place is clean the workers are nice but they need better sandwiche makers
… moreZac C
Been going here since I was allowed to walk there. Im 40 now, ordered 3 Blt sandwiches, 34 dollars, not bad. The problem was at checkout inasked how much double bacon would be since I was not happy with the amount on the sandwich anymore (they have started shaving it alot thinner) I was told $15.00 to add extra bacon for each sandwich. I knew this is not correct so I rationalized with him, the sandwich was 11.50 how is extra bacon 15. He said, “I dont make the prices.” I got online and looked it up and its $2.00. I showed him his mistake and he said there’s nothing I can do. Even after inside I’m going to have to stop coming to subway. He didn’t care one bit. This location is now as bad/probably worse as the rest of them. The wrost customer service is have ever had and luckily for them there were only 2 customers at the btables. Zero people in line so they were not “too busy”.
… moreMatthew Anders
We ordered two Boss sandwiches. We discovered that they gave us two meatball sandwiches. We live in Alton and had to drive 30 mins round trip to exchange the sandwiches and wouldn’t allow us to keep the wrong order and threw them in the trash. If I messed up someone’s order and made them drive 30 mins I’d do the right thing. It’s not about money. It’s being a human.
… moreStYoungJam002
Got a 30 dollar order was was 24 because of deals. My girlfriend got a wrap with the entirely wrong bread and not even wrapped. She had bacon on it too which was raw, had to cook that myself when I got home. I got a Philly cheesesteak sandwhich which was supposed to be toasted and it was not. With raw meat in it. Entirely dissatisfied with my order and I will not be eating here again.
… moreSam Stuller
They did nothing that was specified in our order. We ordered extra bacon on both subs which we did not receive, light mayo and lettuce which they gave none really, there was sauce on half of one of the subs on the outside, and they didn’t put the churro in our order either. I wish I hadn’t gone back for it because it was atrocious. There also isn’t a way to request a refund or put a review on the app. The worst by far experience of any subway I’ve been to. Disgusting and disappointing.
… moreLiz Retzer
Not sure why we keep going back but last night was the final straw with this location. We ordered online and 3 of our 5 items were made incorrectly, the cold sandwiches were placed in the bag with our hot orders causing them to be hot and mushy. My husband’s sandwich was the worst so he went back up to ask if it could be remade, the girl working refused to remake his order and said she couldn’t issue a refund. So upon calling the regional manager and explaining the situation he was told to come back Monday to get the situation handled. So no dinner for him and no refund , what a way to treat a hearing impaired individual who was just trying to get an edible meal. We will never patronize them ever again.
… moreMonica H
The 2 girls working that day were doing a great job keeping up with all the online and in store orders. However, they mixed up 1 of our orders and put the wrong ingredients on the wrong bread with not all the correct toppings. Bummer!
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