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While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Chino, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Hours
| Friday | 10 AM–9 PM |
| Saturday | 10 AM–9 PM |
| Sunday | 10 AM–9 PM |
| Monday | 10 AM–9 PM |
| Tuesday | 10 AM–9 PM |
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
Address and Contact Information
Address: 6981 Schaefer Ave, Chino, CA 91710
Phone: (909) 313-0433
Website: https://restaurants.elpolloloco.com/ca/chino/6981-schaeffer-ave?utm_source=gmb&utm_medium=yext
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El Pollo Loco in Chino, CA | 6981 Schaeffer Ave
El Pollo Loco is a quick-service fire-grilled chicken restaurant inspired by the flavors of Mexico, located at 6981 Schaeffer Ave in Chino, CA.
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El Pollo Loco InChino, CA · El Pollo Loco 5280 Philadelphia St. Open Now – Closes at 11:00 PM. phone. (909) 591-5889. (909) 591-5889 · Get Directions Link Opens …
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Reviews
Nelann Gorman
Worst ever. I ordered a 2 piece white
Did not get my flour tortillas, no salad dressing, chicken was so dry & this was today 11/11 @ 1:15 pm, salad was brown! Discussing!!!! I tried calling to complain but they didnt answer!!
This is not the first time , don’t waists your time @ money going there!!!!!
… moreDid not get my flour tortillas, no salad dressing, chicken was so dry & this was today 11/11 @ 1:15 pm, salad was brown! Discussing!!!! I tried calling to complain but they didnt answer!!
This is not the first time , don’t waists your time @ money going there!!!!!
Cindy Metz
I don’t know what’s with this location that they seem to always mess up my order. Whether it be wrong. Or missing items. I got chips they were stale. And they didn’t include the salsa that they asked me about four times. Edit: The owner left a response to leave the feedback on the website. I tried and this store is not listed.
… moreJanet Bingham
Gramma was released from hospital and she wanted pollo Loco. I bought the family pack + 1/2 more chicken and I ask for chicken breast. I didn’t got what I pay for. They give us chicken thighs and chicken legs. $48 I was pretty upset chicken tasted old. Never going back.
… moreAnnmarie Cogley
I have been there 3 times now. Every time I go the chicken is super dry. It seems as the chicken has been over cooked or sat out for a long time.
I have not had one good meal here. For being a new place it should have better standards.
This is the last time I will waste my money at this place.
… moreI have not had one good meal here. For being a new place it should have better standards.
This is the last time I will waste my money at this place.
Tone A
All around bad experience. To get to the point:
-I waited 10 minutes just to place my order (nobody was in line in front of me).
-It took 8 minutes to get my food after placing my order.
-They gave me the wrong item (I ordered an overstuffed birria Quesadilla and was given a burrito).
I didn’t have any more time to lose, as I was on my lunch break, but the only credit I’ll give them is that someone figured out there was a mistake & I was eventually given the right item, but by then, I was already halfway done with the burrito. Chips that came with my order were few (I counted 7).
What really makes me mad is that I’m pretty sure it was the manager who took my order, and never at any point was I given an apology or thanked for waiting, by him or anyone else. It’s as if they either didn’t acknowledge what had happened or didn’t care. Won’t be coming here again.
… more-I waited 10 minutes just to place my order (nobody was in line in front of me).
-It took 8 minutes to get my food after placing my order.
-They gave me the wrong item (I ordered an overstuffed birria Quesadilla and was given a burrito).
I didn’t have any more time to lose, as I was on my lunch break, but the only credit I’ll give them is that someone figured out there was a mistake & I was eventually given the right item, but by then, I was already halfway done with the burrito. Chips that came with my order were few (I counted 7).
What really makes me mad is that I’m pretty sure it was the manager who took my order, and never at any point was I given an apology or thanked for waiting, by him or anyone else. It’s as if they either didn’t acknowledge what had happened or didn’t care. Won’t be coming here again.
K Castillo
I ordered drive thru a classic chicken tostada and regular chips and guacamole. There is no chicken to be found in my tostada. Not the first time they screw up my order either. Worst pollo loco location. Dont go there.
… moreMary H
Honestly a little upset with the service. I ordered the tostada bowl, and the self checkout wasn’t working, so they rung me up on the register. I asked if I would be charged for the other order, and the employee helping me said no. I check my bank account, and it turns out I was charged twice. When I asked for refund it took a while for them to figure out what to do, no apology for charging me twice. Now I have to wait for a refund. Probably won’t go to this specific location again. The food was good though.
… moreTommy Towne
Horrible sewage smell in their dining room had me not dine in. The dining room was completely empty. The lettuce in my salad was yellow and old and the chicken had rock hard dry pieces and tasted like day old leftovers. Hands down the worst El Pollo Loco I’ve ever visited.
… moreJordan M
So it’s good food, but my first time inside. (We usually just use the drive thru)
There was no one working the counter. I had to order my family’s meal on a computer. They don’t have people taking the order.
The prices are going up and you are cutting jobs, that’s pretty mean. Cutting jobs to fire humans and replacing them with computers and still raising the price is just greed in full force I feel.
… moreThere was no one working the counter. I had to order my family’s meal on a computer. They don’t have people taking the order.
The prices are going up and you are cutting jobs, that’s pretty mean. Cutting jobs to fire humans and replacing them with computers and still raising the price is just greed in full force I feel.
Claude Storay IV
I never had a problem with any orders. Caesar and Rosy have exceptional customer service! They also keep the place clean.
… more