Magenica Gevana
Use to love Togos. However, went in on 1/1/26 @6:13pm and was met with hostile/rude customer service by Mark H. Was repeatedly told “it’s not that hard to pick a sandwich”, “hurry up”, “let’s go, I don’t want to be here”, “I’m not fixing the sandwich if it’s wrong”, “it’s not rocket science” over and over again. My son in law went in to order for me who has learning disabilities since I am physically disabled. I nor he have ever experienced such poor customer service in our entire lives. And yes, the sandwiches were still made wrong! There is no excuse for the verbal mistreatment. Do better!
… moreAllison Cervantes
Came to pick up an online order, I had paid for extra dressing already, & came in while it was being wrapped up so I asked for it to be on the side & the older gentleman with long white hair had said it was 50 cents extra – I told him I already paid for it, he acted like he didn’t believe me and asked me to show him the receipt which said “extra pepitas” right on it, he still asked me how much I paid for it as if he didn’t believe me after seeing my receipt which was very odd lol. When I said I wasn’t sure he said he “would look into that”. A little offputting energy and unnecessary when I was in a hurry. He ended up putting it in the bag, but it shouldn’t have been such a back and forth + having me show my receipt kind of hassle (especially when the receipt is visible to the person making my online order Id presume lol)
… moreJessica
Disgusting dude didnt wash his hands even though I saw him touch things I ask him nicely to wash his hands he refused , he didnt heat up my husband sandwich luke I asked , then he touched jalapeños for my husbands . My stomach is super sensitive I asked him ti change his gloves nope didnt do it then tells me they have no cheddar cheese or broccoli soup so I didnt get a sandwich or soup . Overall shiry place ill never go to this one again $15 for a meatball sandwich hell no ill stick to subway
… moreGilbert Huerta
This particularTogo’s has been my place to go if I’m not in the mood for a crowd. The times I’ve visited the establishment its usually been myself and one other customer. So needless to say the wait is not long . Although I’ve not had the most friendliest employees wait on me, they are usually quick and except for the most recent visit , the sandwiches are GREAT. Yes , they are a bit pricey but usually worth it . Especially the pastrami!!!
… moreUber Stuber
Had to get the employee’s attention before she even checked the door. Customer service was alright. Wasn’t bad, but also was not trying to go above and beyond for the customer. The location’s cleanliness is well kept up, which was a relief to see. The food cost is WAY too high for what is given. $4 for a little tiny bag of chips. I could go to the grocery store and buy a large bag for that price. Was initially complete silence. No music whatsoever.
… moreV Mal
Please don’t go to this location! I was much so inconvenienced today I went online to Togo’s website not Uber eats not door dash and placed an order for me to pick it up. No third party whatsoever Togo’s doesn’t even have a third party pickup on their website. Paid for the order. When I arrived at the store they said they had already given my order to someone else! Obviously on their part they failed to verify the order and just gave a complete stranger my food. On top of that let me say how unprofessional they were. No one owned up to mistakenly giving my food I paid for to someone else without verifying it. There’s no way someone else would have received my confirmation email etc…Neither did they offer to refund me or to remake what I ordered since I had to drive up here for nothing due to their mistake. How unprofessional can one get! Customer service is not rocket science just right your wrongs own up to your own mistakes. Very unprofessional and I recommend not eating here. Common sense isn’t always common smh. Who raised these people.
… moreAlex Day
Great food and service. Management puts the customer first. 2 thumbs up for Togos in Merced!
… moreMaira
I went in last night 1/14/23 around 615pm. I had ordered my sandwiches online for pick up. The woman who helped was a Mexican woman, I wish I had gotten her name, she was so sweet and although she had been there way past her shift time she went above and beyond to make our sandwiches. I appreciate her and she deserves recognition for staying in while others don’t bother to show up.
… moreDena
I used to love the sandwiches here and quit going about 6 or 7 years ago due to overall decline in service and product availability and quality. I finally decided to give them another chance. That was the very last one. My husband I both decided we will no longer ever give them another chance. The food was so sloppy and had a ridiculous amount of mustard on both sandwiches. We couldn’t even make out what was actually on them. The customer service was so rude and offputting I thought I was being taped as a joke. NEVER AGAIN WILL I EAT AT THIS TOGOS.
… moreC D
The only thing less impressive about the food was the customer service; or lack thereof. I didn’t feel like a valued customer and I didn’t feel like they could care less if I came back. Won’t be returning.
UPDATE: Went back about a week ago on the off-chance that the service would be better 2 YEARS later. It wasn’t. Same abrupt older lady behind the counter. Not sure how they are still in business. If I have a craving for Togo’s again, I’ll travel to the next town over.
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