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Since 1994, Wetzel’s Pretzels has been serving up hot, hand-rolled soft pretzels made from fresh dough and baked to golden perfection. With 340+ locations, we’re your go-to spot for fresh-baked snacks, mall treats, and pretzel perfection. Stop by your local Wetzel’s Pretzels in Rockford, IL for buttery pretzels, pretzel bites, and icy lemonades. Always hot. Always craveable.
Handcrafted pretzels come sweet or salty at this chain that also offers hot dogs & specialty dips.
Address and Contact Information
Address: 7200 Harrison Ave E-07A, Rockford, IL 61112
Phone: (815) 332-2388
Website: https://www.wetzels.com/
Order and Reservations
Order: Order online
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Wetzel’s Pretzels, 7200 Harrison Ave, # E-7A, Rockford, IL 61112, US
With 340+ locations, we’re your go-to spot for fresh-baked snacks, mall treats, and pretzel perfection. Stop by your local Wetzel’s Pretzels in Rockford, IL for …
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Reviews
Dylan Nelson
Had the absolute pleasure of getting what’s in the photos on Valentine’s Day, of all days. Didn’t even realize until we sat down, but yeah, broken container exposing the cream, and every single pretzel in that bag was stale, old, and hard.
Tried to get new ones, but apparently the girl at the counter couldn’t make more, nor do a refund without her manager. She legit tried to claim it was “just the top layer” that was hard, which is why in the photo there’s some missing off the top.
Girl reached in there with her hand and pulled em out.
Utterly atrocious. Never had any problems here before, but that was just awful.
… moreTried to get new ones, but apparently the girl at the counter couldn’t make more, nor do a refund without her manager. She legit tried to claim it was “just the top layer” that was hard, which is why in the photo there’s some missing off the top.
Girl reached in there with her hand and pulled em out.
Utterly atrocious. Never had any problems here before, but that was just awful.
Abel
My sister and I were looking for Auntie Anne shop but instead we came across this pretzel shop. We decided to give it a try. The food that they were selling were identical and it had the same great taste. The guy who took our order was fast and attentive. I would definitely try them again.
… moreFlo Jo
Franchise plus company feedback:
The service was not the stereotypical overly friendly and bubbly service, but I was asked if I wanted anything else. (Some people just rush through and assume I’m done ordering when I pause for them to catch up either gathering the items or typing on the register.)
For the company: The churro bites are absolutely not churro bites. FALSE ADVERTISING. It’s just pretzel bites (pictured) with a dusting of sugar and cinnamon, then decorated with “dulce de leche” syrup and chocolate syrup.
There was awkward silence as I waited for the cashier to tell me the total (as is customary anywhere, I think). The machine was abnormally slow, so I’m surprised the cashier hadn’t made a comment about it.
I’m not sure what happened with the napkins- we could have used some and a bag, but no bag was offered. Not sure if I overlooked a self- serve napkin thing.
Overall, the food was eh. I wouldn’t really go back to a Wetzel Pretzel franchise again in general.
… moreThe service was not the stereotypical overly friendly and bubbly service, but I was asked if I wanted anything else. (Some people just rush through and assume I’m done ordering when I pause for them to catch up either gathering the items or typing on the register.)
For the company: The churro bites are absolutely not churro bites. FALSE ADVERTISING. It’s just pretzel bites (pictured) with a dusting of sugar and cinnamon, then decorated with “dulce de leche” syrup and chocolate syrup.
There was awkward silence as I waited for the cashier to tell me the total (as is customary anywhere, I think). The machine was abnormally slow, so I’m surprised the cashier hadn’t made a comment about it.
I’m not sure what happened with the napkins- we could have used some and a bag, but no bag was offered. Not sure if I overlooked a self- serve napkin thing.
Overall, the food was eh. I wouldn’t really go back to a Wetzel Pretzel franchise again in general.
Mollee Brumfield
Employee at the front was too busy talking to her boyfriend(s) to care or help. Once she finally noticed I was there she came up and asked, with attitude, what I wanted. After simply asking for Cinna-bitz she said they were out and walked back to the two men. I used to love coming here as a kid. As an adult, not anymore. Don’t waste your time, effort, or money with this place or these people.
… moreAntonia Maria Gonzalez
Very rude young lady worked night didn’t want to serve us she said “people walk past here too much” didn’t want to work and was talking to friend the whole time we ended up leaving after she told us all the food was going in the trash
… moreMax Corzine
Good luck in getting service. No customers, but could not get service. Personal phone was more important even after I initiated conversation. Nothing. Was never able to try the food
… moreCarina Rivera
Horrible customer service messed up my order didnt get a receipt they forgot to give me my drink told.me they didnt have any pizza bits when he just took aome out and gave some to the other costumer and the guy was still laughing about it. This happened in the evening with the manager. Never going back.If i could give 0 stars i would
… moreJessica Jenkins
Thanks to the staff for going above and beyond with service. Checked ingredients to avoid allergies, found a new favorite drink!!!!!
… moreBritteny Farmer
Couldn’t get service because she was going to mop.
… more