Rachel Cotroneo
This place is so inconsistent. The slims sauce tastes different every time. Sometimes fries are seasoned, sometimes they aren’t. Often you get a larger portion of fries in a kids meal than a slims plate. Sometimes your chicken strips are the size of an actual chicken strip, most of the time they aren’t and are tiny. We haven’t had good experiences since the new one opened up. Most recent visit we were shorted a chicken strip (second time this has happened) in the slims meal, given the wrong sauce and the chicks meal had THE tiniest excuse for a chicken strip I’ve ever seen.
… moreGrayson Kennedy
My two kids love Slim Chickens, and we are super regulars. This location is in a great spot in the middle of town, so we would often swing by and eat outside on the porch on a nice day.
Unfortunately, they decided to tear down the ORIGINAL LOCATION of Slim’s for a drive through only, for the reason stated of “feedback from our customers”. What feedback? From what customers? This isn’t a random Chick-fil-A, it’s the first location of a now national chain, and you tear it down? Even the Slim’s at the XNA airport has seating, so this just seems disrespectful for some reason.
For all these reasons (which they seem proud of?) we are never coming back to this location. Find literally any of the nicer sit in restaurants they have. Just not the original one.
… moreLaurie Karnatz
I generally enjoy Slim Chickens. They can be inconsistent with okra and fried mushrooms, but still pretty good. BUT I ordered potato salad for the first time: awful, inedible. I don’t blame the local employees. Slim’s has to come up with something much better!
… moreJake Vaughan
I was disappointed with my last visit to Slim Chicken’s flagship location in Fayetteville. The food from any Slim’s is usually fine, and my 10-piece tender bite meal great. Unfortunately, my wife’s Slim’s Salad had wilted lettuce, and she did not receive her salad dressing. However, this salad mishap isn’t the reason for this one star. Slim’s Chicken has missed the mark on providing a seamless and efficient digital experience. This organization either willfully decided not to do their due diligence to understand what consumers want that will provide them with a positive mobile experience, or they were too arrogant to mimic or use successful competitors systems as a blueprint. Either way, their meager attempts to provide a ‘digital’ experience have failed. The first issue I have is that when you pull into the drive before seeing the dual lanes, the app and signage outside states to use the 2nd lane for mobile orders. While that may be obvious to some, nowhere does the signage say ‘2nd Lane’. Instead, the outside lane further ahead(after you naturally would have picked the correct lane) states something like ‘online orders and drive through orders’. Nothing about a 2nd lane. To encourage your clients to use an app, you need to reward them with a faster and more efficient experience. When we pulled up, several other cars ahead were ordering at the drive through in the ‘mobile lane’. Why limit mobile orders to one lane when non-mobile users can use it as a traditional drive through? One would think that the purpose of a lane for mobile orders would be for Slim’s to easily distinguish who has a mobile order, to provide a quick and easy delivery of food(what consumers really want), and to improve throughput. When we arrived at the speaker post, the person asked a good name for an order rather than asking if we were using a mobile order(visit a McDonalds to see how this is done). After I provided the name for the order and pulled around, two different folks walked up to me asking the name for my order(visit a Chickfila to learn how to optimize employee efficiency). We kept pulling forward as folks ahead of us who ordered at the drive through received their food and left. We eventually received our drinks before moving up to the very front of the line. In total, we were probably in the drive through 10 minutes before receiving our food even though we ordered through the app about five minutes before arriving. Let this be my vow that I will never visit a Slims Chicken again. The sad part is, the employees were very kind and attentive, yet they were put into a system that fails the customer.
… moreZade Whittmore
This is my first time coming here after the recent remodel. The remodel looks great! The food and customer service was on point! The online order lane was a little bit slow but besides that everything was perfect.
… moreCreg Nichols
Slims is the best chicken around however this is the worse location I have ever been to. I’ve tried this location a few times now and they have proven to me it is not worth going to this location. The chicken and fries are ALWAYS old and cold, and the service is awful. Older shorter lady is always rude and never polite. Not sure of her name but just always gives the worse service. Again, this is not a rating for slim chicken, but this location is just never good.
… morekyle freeman
I’m so sick of this specific location’s incompetence. If they aren’t slow they get the order wrong. I thought the point of making this location a “fly thru” was to making it quick and more efficient for the customer? It’s anything but that. It is the slowest slims drive thru I’ve been to, and no offense but the people working there haven’t seemed to have a clue about that they’re doing. It’s mostly a bunch of kids. I understand wrong orders happen but it’s to the point I can’t leave the drive thru without fully checking…. Slow, inefficient, constant wrong orders… they should have never changed this location..
… moreJ Buck
It’s drive thru. So no public bathrooms, no parking,
My kiddo is autistic so only eats particular foods. We ordered the slims meal. So they like the crispy chicken strips got home and it had a bunch of wings, which they do not eat and no fries!!!! Oh 1 single French fry was in there.
Wait time was a bit long too. I meant to tell my kid to check their bag before we left. 20 minutes later at home saw it was not the right order. No one here will eat wings. Unhappy campers here.
I don’t see a receipt either. Will not be back.
… moreMandy Marshall
Brooklyn & Elizabeth gave me the best customer service experience! Brooklyn was so welcoming when I approached the drive through & Elizabeth greeted me with the biggest smile with my order! Not only is Slims dishin’ out yummy food, they’re also serving incredible service too! Much appreciated Slims Fayetteville!
… moreLeVarr Welch
Due to a misunderstanding at the window, received my food not quite right. The gentleman who took my order asked clarifying questions after handing me the food where we discovered the incorrect items. He immidiately took action and provided a workable solution to the problem and we both took 30 seconds apologizing to each other for the misunderstanding. Not for the fact that they fixed the order but more for the kindness, attention, and effort the gentleman put into solving the situation, I will be returning to this location
… more