

From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Plainfield is here with warmth and welcome. Panera Bread. Food as it should be.
Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
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Panera Bread at 2360 South Route 59 Plainfield, IL
Panera Bread at 12632 IL Route 59 Plainfield, IL
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Reviews
However, I was disappointed with the quality of the chocolate croissant. It did not meet the same standard as the other menu items and left room for improvement.
Furthermore, I observed stains on the chairs and seating area, which raised concerns about cleanliness and hygiene. It was disappointing to see that the staff seemed inattentive to these issues.
I hope that the management addresses these cleanliness issues and ensures a more hygienic environment for future customers.
The “service” team here was not much of a team and were blunt and rude. No interest in solving their own issues with poor food ordering on their behalf, and is more than happy for potential guests to leave unhappy and unserved than try to solve any challenges with ideas (which are clearly far and in-between in this Panera).
Honestly, go literally anywhere and you’ll have a better experience– the gas station would be a friendlier and cleaner experience, I’m sure.
We ordered from the kiosk at the counter and were notfied that the store was out of corn and black bean salsa. When we selected the option to subtitue the ingredient for something else, there were no other options offered on the screen. Once home, we opened the bowl and it was only half full (see picture). Again, we paid over $12 for the bowl pictured below.
This is definitely a limitation of ordering from a computer screen rather than a person. If you go to this location, I wouldn’t recommend ordering from the kiosk. I recommend Panera consults with their software developers to have this feature corrected/addressed.
I understand that restaurants run out of ingredients, however, there should be an option to select a substitue or the customer should be offered a discount. If a business provides a customer with half the food, it seems logical to assume that the customer should be charged half the price.
We are unlikley to return to this location anytime in the near future. We will also be checking our orders prior to leaving the establishment whenever ordering out again.