T D
Staff had attitude horrible service asked for pickles and got three pickles on my sub bread tastes old and stale asked for the staff to change gloves before touching my sandwich due to allergies got attitude from the staff just an overall horrible experience. It’s sad I had better service and better food in the middle of a combat zone
… moreDillon
Wow. Staff was incredibly rude. I was charged $1.50 for extra cheese even though I got none. I did ask for extra olives but $1.50 for like 5 extra olives?? I got a drink but none of the soda worked and there was no tea. I asked to get some soda and they acted like I was the biggest idiot on the planet. I politely asked for a refund for the drink I couldn’t get and assistant manager REFUSED. I literally just got robbed by Subway. Crazy. Im not making this up. The assistant manager told me I was being rude and disrespectful but I have worked fast food and am always respectful to those behind the counter. I could go on and on with this visit, but I’ll keep it short. She then told me never to come back as I was leaving. Heard!
… moreAbi Walker
If you want 3 chip options, no drinks, hidden charges, and to hear other customers be bashed as soon as they walk out of the door- THIS IS THE PLACE FOR YOU! The assistant manager complained about having customers, could not refund or else she “would be in trouble” and then had no problem making a different customer a whole new sandwich after they made it wrong. Her man was sitting around the restaurant and talking with her. She had no badge, no hat, and wouldn’t fix the broken pop machine that exploded on me or give me a new cup. Instead, I got called rude. Wild experience. Will never go back.
… moreGoogle User
Krystal had an attitude when I went to place an order for a sub. You ask them to toast it for a minute so the meat isn’t freezing cold they act like it’s the end of the world to toast it for over 25 seconds. Ridiculous for a sub that’s already $15+ a very few workers here will actually do it for you but I just stopped going here all together
… moreBaylie & Rylee
I don’t think the bacon on my sub is cooked … very very pink in color . And the cookies from here are always inedible because you’ll break your teeth if you bite into them. I would like to request for a refund please because everytime I come here you guys give stale hard cookies that aren’t fresh . The service here is awesome but man the food needs to be better
… moreSewer Shenanigans
Employees are rude and hateful not willing to help you. They are almost always out of meatballs. Cookies are always low and Italian herbs and cheese bread is almost always sold out. They do not care what you think. Just completely disrespectful needs shut down.
… moreMelissa Wester
I ordered on the ap and it said they only had 2 breads available. That was not correct. Then I came in and they kept telling me it’s almost ready. They are putting the vegetable on. Then they are wrapping it. We’ll this process took 35 min! I watched them go threw 10 groups/ people before even getting to mine. I ordered online so it would be ready. I lost all my lunch waiting. My sandwiches were not even made right! Neither was toasted when it should be and they were making the sandwiches out of site not at the counter where sandwiches are made. The cookies were smashed against the front of the display.
We have eaten here 3 times since they opened and its only getting worse!
… moreLee Wright
I ordered a cold cut combo.
Kaden was very helpful and quick. The store was clean. A bit on the cool side but its raining also. Not your typical subway. I highly recommend this store.
… moreChad Follmer
Remodeled and finally reopened. They did an incredible job with the remodel, plenty of staff to help just too new not to be a line, so expect that when you go in. All in all, I’m glad to have this establishment back in Independence. We will return
… moreJames Logan
Wonderful staff on 4/24 @ 6pm but walk-ins have to wait on call-ins.
Maybe HQ will have a solution to this soon. A 20 minute wait just to order?
Please, your employees are suffering the brunt of customer dissatisfaction.
And these are good people!
… more