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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
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Sandwich Shop & Gourmet Subs in Covington | Jimmy John’s 3459
… Covington, KY … 627 Madison Ave, Covington, KY 41011. Store ID : 3459. Open Now • Closes at 9:00 PM Saturday. Order Now · Get Directions. 627 Madison Ave …
Jimmy John’s Locations in Covington, Kentucky
Looking for a delicious lunch or food catering for your company event? Stop by your local Covington, Kentucky Jimmy John’s to enjoy our renowned sandwiches.
Jimmy John’s | Order Sandwiches for Delivery or Pick Up
Enjoy Jimmy John’s sandwiches and wraps. Order online for delivery, catering or stop by a location near you. Jimmy John’s is the ultimate local sandwich …
Reviews
J True
Jimmy Johns is your run of the mill sandwich shop, producing good sandwiches and fast, friendly service. I oderded the Ultimate Italian and My sandwich was well put together, on par with their competitors. Even though I am not the biggest fan of their bread or their chip selection, this doesnt take away from the quality of my food. The restaurant was clean and organized. The menu was a bit over whelming, considering I hadn’t been to a JJs in a while, but the staff was really friendly and made it very easy to make a selection of a sandwich to my liking. Roger M. and Selena were amazing and very helpful. They greeted me as I walked in and were very quick to point out menu options that were fitting my request.
Good Job Jimmy Johns. I will be back.
-T.C.F.
… moreGood Job Jimmy Johns. I will be back.
-T.C.F.
connor creaghead
This the saddest sandwich I’ve had. Didn’t cut in half, barely any peppers when I ordered extra, two slivers of onion, one piece of bacon, two tomatoes. Are you guys running low on ingredients? Terrible.
… moreNoah Smith
This is by far the worst run jimmy johns I’ve ever been to, which is very unfortunate because its the only one in the delivery range. I’ve ordered from them multiple times and every single time they haven’t been able to get my order correct; missing chips, no drink, no sauce that I specifically requested on the ticket. the final straw was that I ordered the same sandwich I always do and I got what I can only assume was someone else’s sandwich after which I made a note on the ticket to tip the driver in cash if the order was actually correct this time. When I called the store and requested a refund I never received it. Do yourself a favor and don’t spend your money here unless you are literally watching them make it, and even then I still wouldn’t support this location, plenty of small businesses that would kill to have this prime location.
… moreLaura Burch
I did a pick up order and they forgot my cookie. They were very nice when I went back and let them know and gave me the cookie. However, when I got home my sandwich wasn’t cut (I requested it be cut in half), they didn’t read in my order that I asked for no cheese and put cheese on it, and the pasta salad I got wasn’t even all the way full in the container. Also, there was no vinegar/oil that was supposed to be on the sandwich.
… moreAmy H
I order from this location at least once a week whether it’s delivery, online/pick up, or I just walk in & order. They’re ALWAYS working hard, I never have any issues with my orders & every team member always provides great customer service. Thank you!
… moreHanna Flessa
I placed a 160 dollar order.
I was missing 2 sandwiches, a pop, and 2 bags of chips.
I asked about an unwich I was missing.. but I rang it in as a regular sandwich… OK Honest Mistake. The GM responds “So you’re calling me about an order you messed up.” Like no… I am missing 2 sandwiches, a pop, and 2 bags of chips I rang in. I messed up ONE THING, what about the missing items from my order?
Also, any modifications were not done (ask for no tomato- you got tomato, asked for no onion- you got onion).
He said “I have 97 orders, I messed up just like you messed up.”
His name is THEO and he was extremely rude with poor customer service. Who responds that way to a customer?
They said we would get our food sent out that we were missing… I ordered the food at 10:56 AM and it is currently 12:48 PM and I am still missing 2 sandwiches, a pop, and 2 bags of chip.
He had no interest in making things right or apologizing, was just very rude with no accountability.. coming from a GM this is beyond me.
… moreI was missing 2 sandwiches, a pop, and 2 bags of chips.
I asked about an unwich I was missing.. but I rang it in as a regular sandwich… OK Honest Mistake. The GM responds “So you’re calling me about an order you messed up.” Like no… I am missing 2 sandwiches, a pop, and 2 bags of chips I rang in. I messed up ONE THING, what about the missing items from my order?
Also, any modifications were not done (ask for no tomato- you got tomato, asked for no onion- you got onion).
He said “I have 97 orders, I messed up just like you messed up.”
His name is THEO and he was extremely rude with poor customer service. Who responds that way to a customer?
They said we would get our food sent out that we were missing… I ordered the food at 10:56 AM and it is currently 12:48 PM and I am still missing 2 sandwiches, a pop, and 2 bags of chip.
He had no interest in making things right or apologizing, was just very rude with no accountability.. coming from a GM this is beyond me.
James Curvall
I did not receive the correct food that I ordered. I ordered a sub and it did not say under the main heading that it included mayo on the sub but rather on the other side of menu board. When I said it did not day mayo under the main heading she took literally 3 min, for an employee to show me where it did say it had mayo. How would I have noticed that when it took the rude employee 3 minutes to find herself. She refused to remake my sandwich and I left with a sandwich I could not eat and threw in the garbage. I have to say the staff was rude , uncaring and lazy. I will never go back to jimmie johns again.
… morePatrick Haney
How can a franchised sandwich shop be this bad? Every time I order here, whether online or in-store, something goes wrong. And every time I try to contact the store, outside the 1 time I actually just called them, no one bothers to reply.
Today I went in-store and ordered 2 sandwiches with some slight customizations. 10 minutes later, still waiting, someone asks me what sandwiches I had and what was on them. When I got the sandwiches home, neither of them was correct. What is so wrong with your process, or employees, that you can’t make 2 sandwiches the way they were ordered?
The last time I ordered for delivery, 2 of the 4 sandwiches were wrong. The time before that? They forgot 1 of the 3 sandwiches we ordered. The time before that? It took 90 minutes to get our sandwiches delivered, and we live half a mile away.
In the past 2 years I have yet to have a single order be correct and on-time. Today is the last day I eat an Italian Night Club (and unfortunately it has mayo instead of oil + oregano basil, and no tomato) or anything else this place makes.
… moreToday I went in-store and ordered 2 sandwiches with some slight customizations. 10 minutes later, still waiting, someone asks me what sandwiches I had and what was on them. When I got the sandwiches home, neither of them was correct. What is so wrong with your process, or employees, that you can’t make 2 sandwiches the way they were ordered?
The last time I ordered for delivery, 2 of the 4 sandwiches were wrong. The time before that? They forgot 1 of the 3 sandwiches we ordered. The time before that? It took 90 minutes to get our sandwiches delivered, and we live half a mile away.
In the past 2 years I have yet to have a single order be correct and on-time. Today is the last day I eat an Italian Night Club (and unfortunately it has mayo instead of oil + oregano basil, and no tomato) or anything else this place makes.
Jessica Wilson
Something is almost always wrong with my order, but I never speak up. Some days I am waiting over an hour and I work less than a mile away. I have had one of the worst weeks of my life and ordered a tuna club. There was no cheese. I called and they said they could remake it and bring it to me. I didn’t feel like it was necessary today, but asked if I could get a credit for next week. Someone rude got on the phone and said that they could remake it and bring it today, but they refused to give me a credit over cheese. Forgive me, but I can’t see a difference in whether it is today or another day. I have spent hundreds of dollars at this location over the years, but this was the last straw. They will no longer get my business. I will drive to Newport for Jersey Mike’s.
… moreMark Henry
On 08-30-2023 at 3pm I ordered a 15 inch Spicy East Coast Italian sub. I requested a meat substitution that they refused explaining that it violated their policy. I agreed to ordering it as-is but requested mayo on just half of the sandwich. With the bread cut into two halves and the mayo bottle sitting inches away they refused to put mayo on one half of the sandwich. They once again referred to it being against policy to make any alterations to a sandwich, period. MAYO!
I cancelled my order and left for another restaurant nearby. I only live four blocks from this location and can’t get a sandwich made the way I want it.
I filed a feedback complaint on JJ’s website within hours of the incident and I have yet to be contacted by the company. They just don’t care about customers at all.
… moreI cancelled my order and left for another restaurant nearby. I only live four blocks from this location and can’t get a sandwich made the way I want it.
I filed a feedback complaint on JJ’s website within hours of the incident and I have yet to be contacted by the company. They just don’t care about customers at all.