Mary Luna
Ordered online at this Subway across Walmart on Herndon and Clovis, horrible service by a Indian man. This is actually the second time I’ve dealt with him. The first time was about 2 months ago he was real bothered by me trying to use a BOGO coupon. Today I gave this subway another chance and ordered online, with my order I had 2 diet Pepsis, I get there to pick up my order and the Diet Pepsi was out, I mentioned I’m diabetic and if he can change it for iced tea which they were also out, I also asked if I can pay extra and just grab the bottled diet Pepsis but he refused and told me that my only choice was to grab a regular drink to which I let him know I’m diabetic Iñi can’t have sugary drinks or I can get sick, so at this point I was getting irritated and I let him know I just wanted a refund because he is not trying to work with me and he has the audacity to tell me that he’s also not able to do that? So I just took my receipt back and left the food at the counter. As I was leaving he says something under his breath and said something “can you not read?” I let him know he was being very rude and left the building. I’m not sure if this subway is family owned but it’s badly run, no customer service whatsoever ever, they need to be trained on hospitality and resolution.
… morenino Rodriguez
I came in here tonight 1/8/26 with my 2 young boys to grab them dinner. The cashier immediately rips off the 6.99 deal meal and tells us we have to order them kids meal that the deal is no longer available as we are standing there. I ask what other deal he has and he tells me there aren’t any and I can come ask the manager next time for a deal. Very classist. Mu kids order their kids meal and I asked to verify if the bread was the right size. Next thing I know he crumbles the bread and says we need to leave. This has been the worst service I received anywhere.
… moreLily Martinez
The experience I have had is that the customer service is very bad. The owner or manager of the subway at this location seemed to be very angry obviously the restaurant was clean but the girl who works great and the man who presumed to be the owner had bad attitudes and there wasn’t a line I was the inly person in the subway at the time ordering he seemed disgruntled very short with words and it was the demeanor of him and the girl they seemed as if they were unhappy and the owner seemed like he might have been a little intoxicated . Though I am sure he did smell of alcohol when he rang me up for my order it was very displeasing to be in that store I will never go back working in the food industry as long as I have I do know this . Customer service is key ! You should display gratuity with a smile on your face when it comes to dealing with the public and the workplace dealing with food and in the customer services Limelight you need to be able to coincide with public standards as far as your demeanor of having a great atmosphere displaying in your restaurant.
… moreNavjot Kaur
I had a very disappointing experience at Subway. The employee who was working was on his phone most of the time and showed a very rude attitude.
I had to repeat my order twice because he wasn’t paying attention. While making my sandwich, he spilled vegetables outside the bread and put sauces on both sides. When I politely asked him to change the dirty paper, he refused and told me, “I’m not going to serve you—go to another store.”
When I asked to speak to the manager, he refused, went to the back area, and continued shouting at me. This behavior was very unprofessional and disrespectful. I expect better customer service. I hope management takes this seriously and improves staff training.
… moreCrystal Vue
I’m not really one to write bad reviews but today’s service was awful. I was assisted by an Indian male and he was questioning my meat choices and made me feel uncomfortable about what I wanted to order. I asked for avocados and he charged me for them which is fine, I know it’s an extra charge. But when I went to go take a bite into the sandwhich. The avocados were hard as a rock, I literally couldn’t even bite through it. I don’t understand why he continued to leave them on my sandwhich is he felt them and knew it wasn’t edible. I’m very upset about this, I was on a time crunch and did not have time to go inside and deal with this especially because he was already taking a really long time to make my order.
… moreJeannette Pritchett
Overpriced for quantity and quality. Ordered a foot long Tuna sandwich, watched prepared and meat was spread thinly like a condiment 5 small slices of pickles a 4 leafs of spinach. A very sad $14 sandwich unfortunately. Only reason was it was a convenient location while doing miscellaneous shopping. Poor decision by myself. Lesson learned.
… moreJason Loflin
Gonna have to say this is the worst experience I’ve had eating at Subway. I noticed that when my sandwich was made, the employee was very skimpy with the ingredients. Thought maybe it was just an error on the employees part until I saw the amount of meat on my son’s sandwich. Couldn’t believe how much each sandwich was shorted. I ate at a subway two days ago in Visalia ordering the exact same thing. Completely different experiences and costing $8 more for less product. After reading the reviews for this subway, I figured it was in my best interest to just leave without complaining. Hope there are some improvements for the sake of the business.
… moreKATHY BILYEU
I came in with a couple of special needs young adults. The guy who took my order looked upset we came in. He kept throwing the cheese slices, and the way he asked what toppings I wanted, it was like I was bothering him. I had to tell him not to put the brown lettuce on my sandwich. When he put the mayonnaise on I tried to tell him not so much but he looked up at me so pissed off. There was also an older lady ordering food, she ordered a meal. As she was trying to get her drink, she told the female worker the soda isnt working. The guy yelled there’s no more. Instead of offering the paid customer another option or bottled soda, they let her walk out without a drink. Also they don’t take coupons at all!!
… moreErica Segovia
Cancelled my online order for no reason. After I spoke with the woman at Subway she stated they tried to call me and I didn’t answer which was a lie. Obviously they were lazy and didn’t want to make it leaving me with a charge on my card and no food and a lame excuse. No offer to make anything.
… moreSelena Valverde
First off, I placed my order while driving to Clovis IOT, I was at the intersection of Herndon and Willow. On the app I selected the closest to me Subway (thinking it was the one on Herndon and Willow, as I was across the street) I placed my order and drove across the intersection. When I got there the nice young lady said I had no order, I checked and it was for this location (Herndon & Clovis Ave) I immediately called and asked them to please cancel the order as I ordered at the wrong location. It was only about 3 mins after ordering. The female on the phone says “I don’t know” and passes the phone to a gentleman. I proceed to tell him to cancel the order, he say “No we don’t cancel”. I told him I am at a different location and it was by accident. He says “we make it and you have to get it”. I told him it has only been 5 mins now, I checked my order time on the app and he says “we make it you come get it, we no refund”. I can say if it had been more than 10 mins ok, but even the app said it was not ready. Vik, apparently guy on the phone was absolutely rude and completely did not care! I know it is my fault for trusting the app, but show some damn kindness!? I truly believe in KARMA and I hope you get what you gave to me. I realized I was going to have to go to this location. I tell him I do not know where this location is, he says “we are next to Walmart”, ok where next to walmart “he says next to little Cesars”. I ask him right or left side, I honestly did not know, he says “just come, you will see it” again not helpful!! It is not next to walmart, it is across the parking lot from walmart! I go in and not a greeting, no acknowledgement. I wait my turn and ask for my sandwich, he just says “its over there”, check the video to see him just shoot his arm out managers! I have never been to this location, where over there? I would think you would want to ensure people are getting the right food when they come to pick up. I ask for his and the females names. He and the female start talking in punjabi talking about she is going to complain. Yeah, watch what you say when you don’t know people and languages they understand. Yes, I was upset you could have been a lot better. As for Ginni, you want to be rude to people, at least learn to do your job right. Since you had my order and it clearly shows the way I ordered it, you made it wrong because you were trying to be fast. You need to learn quality over quantity!!! If your going to be fast, do it right!! I go to eat said sandwich and there is literally 1 black olive, I asked for extra, 2 spinach leaves, again asked for extra, 1 banana pepper, asked for extra. So you want to be rude and make the food wrong. I added pictures so you can see. I did not take anything out, I did move the meat so you can see there was none hiding. I will honestly NEVER visit this location again!!! I know people tend to think you only complain in reviews but check out my reviews, I like to be honest, I give great reviews when the service calls for it. The best way to help people know the good places is being honest. This is definitely a place you can skip, go down Herndon a little way to Willow. The young lady was so nice and she understood it was an accident. First and last visit, it could have been made a positive but Vik and Ginni made sure it was NOT!!!!!!!
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