K.B.
I recently visited Jimmy John’s and unfortunately left feeling uncomfortable and disappointed with my experience. I placed my order through the app expecting a smooth and professional transaction. After completing my order, I was called up to the counter where the employee printed an additional receipt and asked me to leave a tip. I felt as though being pressured to leave a tip was inappropriate and unnecessary, especially after already finalizing payment through the app. I believe in tipping when it’s earned through exceptional service, but in this case, it didn’t feel warranted. Being put on the spot made the interaction awkward and unnecessary. I understand businesses may provide the option to tip, but customers shouldn’t feel pressured or uncomfortable when making that choice.
In addition, the staff’s professionalism was lacking. Employees were sitting at a guest table during their shift. They were not wearing any uniform, and some were not dressed appropriately. This did not reflect a clean or professional environment. The employees kept staring at us and we overheard them speaking about us.Overall, this led to a very uncomfortable and unwelcoming atmosphere.
I hope management addresses these concerns so future customers can have a more positive and professional experience.
… moreKaitlin Brumfield
I am not one to leave reviews, but because of the fact that this is not my first bad experience here, I will. The Hammond location either needs a new staff or proper training and etiquette for their current staff. When a customer orders curbside and tips, the order should be brought to the customer in their vehicle instead of the customer having to go in to get it themselves (on top of being prompted to make their own drink when they expect it to be brought out with their order). It is a bit frustrating when staff fails to take responsibility if I’m being 100% honest.
… moreBrandon Prugh
Had my order delivered and when I got it had little to no meat on it only one piece of turkey, won’t be coming back not spending my money on a veggie sandwich
… moreCorinne Batiquin
Currently addicted to their chicken bacon ranch toasted sandwich!! Literally soooooooo good. They’re also always super quick. 10/10 RECOMMEND
… moreKori Miller
Love jimmy johns food but why am I being asked to tip twice ? I placed an order online for pickup and it asked for a tip and then when I came to pickup they brought out a machine to ask again if I wanted to tip I think that’s not only rude but extremely tacky. Pay your employees a good wage and stop harassing customers to tip.
… moreKatie Callan-Wehrle
We are former Jimmy Johns owners and GM’s who had an incredible experience at this store. Ash, the assistant manager was as personable as good be. She made sure our sandwiches were made perfectly, showed me better and more cost effective for my sons sandwich and smiled and welcomed us with enthusiasm. Her employees were happy and knowledgeable and the store looked fantastic. We spent time chatting about the changes in the “Jimmy Way” since we were in the business. She took pride in the food, her store and service. Would recommend her and the shop to anyone!!
… moreKeith Bodin
The food is very good. Friendly staff. The men’s restroom needs work.
… moreitschrysti
My fave is #2! The quality of food is amazing and servers are so friendly and accommodating when it comes to food allergies. They have an allergen menu on their website and follow food safety regulations wonderfully! I loved the atmosphere with the signs all around, so authentic! Im definitely a regular!
… moreTaleisha Wilson
Usually never have issues, but this time my wrap did not have my favorite items on it, I reordered a previous order to be delivered because I was in a bind for time at work.. hopefully next time is better if I come back
… moreEmma Schillage
Everyone is so sweet here. They accidentally made the wrong sandwich and were happy to remake it for me. They were super kind and understanding. I always love coming in here because some of the workers give me recommendations on their favorite sandwiches. I have taken to trying something new every time I come in. Definitely recommend this location.
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