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Located at 2700 Union Rd,Cheektowaga,NY,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods. World-renowned for our Original Blend coffee, which is brewed fresh every 20-minutes, we serve a variety of beverage options, including Cold Brew with cold foam, hot and iced lattes, our famous Iced Capp® beverages, TimsBoost energy infusions, Tim Hortons Refreshers, and more. We also offer an assortment of quality food options like made-to-order breakfast sandwiches with freshly cracked eggs, hand-dipped and glazed donuts, and a variety of donut holes affectionately known as Timbits®.
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address and Contact Information
Address: 2700 Union Rd, Cheektowaga, NY 14227
Phone: (716) 668-5803
Website: https://locations.timhortons.com/en/ny/cheektowaga/2700-union-rd/
Order and Reservations
Order: Order online
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Reviews
George Stamataros
Employees are usually chatty and friendly, and order times are quick, but the coffee is wildly inconsistent at times despite ordering the same drink. Sometimes a double double is barely a lighter shade of black, others it’s practically off-white. Sandwiches are ok but the quality of the bacon is horrendous. Thin, greasy, limp, and mostly fat. Not at all like the thicker meatier bacon pictured in advertisements.
… moreAmanda Laska
Amazing staff!!! They actually repeated my order to verify if my coffee was correct, seeing I have a complicated coffee lol. Great customer service friendly staff.and they stir the coffee too so extra points in my eyes
… moreDan K
Fast with my order,very friendly people in the morning
… moreArman Mohammad
Location says open 24 hrs. Went through drive through at 7:55 PM, associate asks “how can I help you?”. Asked for half dozen donuts. Associate says “we close in 2 seconds”. Do not recommend giving business to location where customer service is not a priority. Associate could have nicely said they were closing shortly and there are no more donuts available, which would have prevented this review.
… moreBlue Heron
I would have used Tim Hortons online Customer Survey but never got a receipt for my order. Is there a reason the Managers at this particular location don’t want Corporate getting customer feedback on this unit’s performance?
As I was finishing my order in the microscopic dining area, I saw what looked like a brown paper Napkin protruding under the glass barrier into the customers’ ordering area. As there were none set out for the customers to use (!) and not wanting to trouble the staff with something I could do for myself, I pulled on it to find it was a small brown paper Bag. (Estimated cost, less than a penny. We still have them in the US.)
Immediately, a surly female employee started trying to scold and excoriate me in an elevated voice for reaching “behind the counter,” something I simply hadn’t even done! I couldn’t believe this fool was going to Battle Stations over a small paper bag for which Tim’s doesn’t even charge. It was quite a surprise an employee of a Canadian firm was so eager to be rude and loutish in her uninformed ignorance as to cost her employer the business of a good, regular customer… and told her so. (The “lady” gets Zero Points for Business Sense 101.) As she doubled down on her ill chosen position and kept trying to talk down to me, I kept my composure, although I calmly asked if she could do Math as I left, to which she made no reply.
We all have a “bad day” but a “bad day” gives no one the right to heap their ill informed poor judgement and bad manners on anyone, let alone on a good, regular paying customer. That’s no way to conduct oneself, ESPECIALLY on your employer’s time!
Despite encountering openly rude employees there before, usually I’ve overlooked it. Perhaps Tim Horton’s needs to find some way to better assess the “Social Intelligence” of their job applicants.
That’s not my call… but how hard could it really be?
… moreAs I was finishing my order in the microscopic dining area, I saw what looked like a brown paper Napkin protruding under the glass barrier into the customers’ ordering area. As there were none set out for the customers to use (!) and not wanting to trouble the staff with something I could do for myself, I pulled on it to find it was a small brown paper Bag. (Estimated cost, less than a penny. We still have them in the US.)
Immediately, a surly female employee started trying to scold and excoriate me in an elevated voice for reaching “behind the counter,” something I simply hadn’t even done! I couldn’t believe this fool was going to Battle Stations over a small paper bag for which Tim’s doesn’t even charge. It was quite a surprise an employee of a Canadian firm was so eager to be rude and loutish in her uninformed ignorance as to cost her employer the business of a good, regular customer… and told her so. (The “lady” gets Zero Points for Business Sense 101.) As she doubled down on her ill chosen position and kept trying to talk down to me, I kept my composure, although I calmly asked if she could do Math as I left, to which she made no reply.
We all have a “bad day” but a “bad day” gives no one the right to heap their ill informed poor judgement and bad manners on anyone, let alone on a good, regular paying customer. That’s no way to conduct oneself, ESPECIALLY on your employer’s time!
Despite encountering openly rude employees there before, usually I’ve overlooked it. Perhaps Tim Horton’s needs to find some way to better assess the “Social Intelligence” of their job applicants.
That’s not my call… but how hard could it really be?
Hewey Halloran
very friendly staff that go the extra step to
make the season a little more fun
… moremake the season a little more fun
Maureen Krause
If I could give a zero star I would. We just went through the drive thru and you would have thought I was asking this girl to do something from home. Most miserable person ever. Sorry honey this is your job to wait on people if you don’t like it then move on. I never leave reviews but this b….. Was too much. My daughter who order was all please and thank you and this worker acted like we were completely annoying her.
… moreSammy Koch
Much cleaner, friendlier, and faster than the location next to McDonalds. Amazing how much difference there is. This location doesn’t have workers blaring music or using profanity like the other one. This location is far superior compared to the one a block away. If you go to the Tim Hortons next to McDonlds make sure you get your bank/credit card back, if not watch your statements!
… moreAaron Digby
Best coffee ever and they need to start selling the cream ASAP or at least when the business gets rough and they need revenue… does anybody know the recipe for that cream?
… moreBecky Lindsay
Very clean & kept up. Associates were extremely friendly & Nice. Very positive attitudes. They were efficient. Got my order done before I finished paying. Great atmosphere.
… more