

Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Address and Contact Information
Address: 10665 Wiles Rd, Coral Springs, FL 33076
Phone: (954) 255-0888
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
DQ Treat Only in Coral Springs, FL, 10665 Wiles Rd | DairyQueen.com
Dairy Queen Locations in Coral Springs, Florida | DairyQueen.com
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Reviews
When we arrived, the restaurant was clean, well-lit, and fully stocked with cakes and frozen treats. A few customers were seated, and some kids were enjoying their desserts. It looked promising. Upon entering, I approached the counter and asked a team member named Sarah if there was a restroom. She didn’t respond. Another young lady came to the front, and I waited again for a reply, but still, no one acknowledged me.
I urgently needed to use the restroom, so I left my daughters at the counter and asked them to look over the menu. When I returned, two young men — who had entered after us — were already being served. We continued waiting at the front, hoping to be acknowledged, but were met with silence. I understand the team may have been busy, but even brief eye contact or a simple “we’ll be with you shortly” would have made all the difference.
We stood there waiting — me and my three little girls — and not one staff member said a word. I tried to establish eye contact with multiple team members, including Sarah who returned to the front four times. Still, nothing. My 8-year-old looked up at me and asked quietly, “Mommy, are we invisible?”
That question broke my heart.
When Sarah finally asked what we’d like to order, I calmly asked if she was the manager. She said no and went to get someone. A young man named Carlos came to the register, and I asked my daughter to repeat the question she had asked me. I explained to him how painful and uncomfortable it was to be overlooked like that, especially for my children — this was supposed to be a joyful memory.
Unfortunately, I didn’t feel Carlos truly understood the weight of what I was saying. We were the only Black family in the restaurant, and while others chatted and enjoyed their treats, my daughters left feeling dismissed and invisible.
I told Carlos we would not be supporting the business that evening, but I sincerely hope the staff can take this as a learning moment. I’m not here to bash anyone — this was our first time visiting, and I trust the employees are good people beyond this experience. But tonight, they missed the mark.
From one mama bear to another: please be mindful. Your actions — or lack thereof — matter, especially to little hearts who were just excited to try their first Blizzard.
All I wanted was a lil more sprinkle and he even got upset when I asked for more bad service!!!