POLLO FELIZ

  4.0 – 184 reviews   • Chicken restaurant

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It all started in 1975 in Sinaloa, Mexico, when a small restaurant opened its doors offering grilled chicken prepared with a special recipe. This combination was an immediate success, and as a result of the growth and popularity, the Pollo Feliz brand was born. During the 1990s, we became de most recognized grilled chicken brand in Mexico. The brand’s incredibe growth resulted in the opening of Pollo Feliz stores in 167 cities across Mexico, with over 500 stores by the year 2000.

Casual chain offering Mexican-style chicken, plus other traditional fare & agua frescas.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery POLLO FELIZ 79922

Address and Contact Information

Address: 3930 Doniphan Dr, El Paso, TX 79922

Phone: (915) 519-0767

Website:

Menu Photos

Order and Reservations

Order: Order online

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Pollo Feliz El Paso Texas (@pollofelizelp) – Facebook

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Reviews

Foodie
We enjoy coming with my parents and our kids on Sunday afternoons. Chicken is always fresh and the sides come out so hot you can see the steam when you open the side containers. The fries are always crispy and the kids absolutely love them. We order a mix of corn and flour tortillas that go great with their salsa. They usually have SpongeBob in Spanish on the TV. Quiet enough to have a conversation and enjoy a family meal together.
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Vianna Vale
It was 6 and the lady I believe her name is cynthia said we would not be able to eat inside. the cooks yelled loud and asked the lady if our order was going to be take out or eat there so there was not reason for her to not let us eat there. they close at 7, the girl at the register had her friend waiting for her in the car i’m sure she wanted to leave early since it’s the weekend. extremely disappointing I did not expect to eat in the car with my kids
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Snatched Souls Studio
I came at 6 PM. The employee did not come to the window. I saw another girl get a glove drop the glove on the floor and still proceeded to put it on. The other girl was just on her phone texting ignoring me. I waited about 15 minutes for my food and there was no one else Inside. They proceeded to just chat. Horrible I hope the owner reads this.
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Bill Lake
Nice flavor, but the chicken is DRY DRY DRY. It was like eating a tasty piece of tough leather. If you charge almost $14 for half a chicken you should be able to get it right. The owner was sitting in a booth and I wish I had taken the time to speak with him. He seems like a nice guy. Too bad the chicken is so tough and dry.
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cash johnson
The food quality was acceptable, and the service was adequate. However, the cleanliness of the dining area was subpar and raised concerns.
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Cristian Rogers
My wife and I went to pick up food for the family. One it looked closed so we decided to see if anyone would take our order. Lights were on and no one to be found. I checked google to see their hours of operation. Its listed as opened. No one answered back to us and we didn’t get any service. What a waste of time. Avoid at all costs. I hope the owners or managers see this. Quite pathetic if you ask me.
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CalifNez
Good chicken and fresh tortillas, the beans charros were pretty good.
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Nathan Perez
This place was excellent. The chicken was being slow cooked in front of me. It was fresh, seasoned perfectly, and hot.The sides were amazing and the service was very good. 10/10 would recommend to anyone.
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Jesus Torres
Pollo Feliz, sigh, if only you lived up to your name because Pollo Infeliz would be a better brand name after the continuous experiences I’ve had here. First off, don’t even dream of coming here anytime an hour before they close, 30 minutes? Forget about it, you’ll be lucky if anyone comes to the window to take your order, much less they have anything since, as far as I can tell, if they don’t feel like serving you, they’ll just either ignore you or lie to you and say they’re out of anything you ask for.

Secondly, stick to take out if you’re absolutely positive you even want food from here. Eating inside comes with its fair share of challenges, from how the place smells overall (strange mixture of food, fabuloso, and dirty water last time I was there), to the constant hunger games you’ll be playing with the army of flies that’ll constantly be swarming around you trying to get a taste of what you’re eating, and finally, to just how sad and bleak the overall feel of the place. Seriously, the dead chickens being cooked seem to have more character and be more lively than anyone working there or eating, really, it feels more like a vigil for the poor pollos than a dining experience.

Thirdly the food……..when I say hit or miss, I mean it as hit next on your options and be ok with missing out. Joking aside, the food can be all over the place, the rice can be either Al dente, salty, mushy, or on rare occasions, just right. The nopales, sad. The corn, sad. The macaroni salad, meh with salt. The chicken…….sigh, what should be your signature thing is more of an afterthought, much like any semblance of flavor you may or may not get out of it.

I’m no business owner, nor am I savvy to the inner workings of one, but if some common Joe like me can tell there’s something seriously, seriously wrong here, why couldn’t the owners whom I’ve personally seen there, while all of this is going on, flies running crazy, the smells wafting and permitting everything, soda machine with things that could, if anyone cared, be sodas and not cough syrup. Seriously, if the managers and/or owners show so little care for the place, then I can understand why the staff that they have couldn’t give two flying flies about the food, the work they do, and are reduced to nothing more than soulless drones working away for a paycheck and nothing more.
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ali alaskar
Extremely Disappointed with Burnt Chicken Order.
I recently ordered from El Pollo Feliz and had a very disappointing experience. The chicken I received was completely burnt, to the point where it was inedible. The outside was charred and bitter, and the inside was dry and flavorless. It was clear that the food was overcooked and not prepared with care.

I expected better quality, especially given the restaurant’s reputation. The sides were also lackluster—cold and seemed like they had been sitting out for hours.

To make matters worse, when I contacted customer service to address the issue, the response was dismissive and unhelpful. No offer for a refund or replacement was made, which left me feeling completely undervalued as a customer.

I’ve given El Pollo Feliz a chance in the past, but this experience has made me reconsider ever ordering from them again. Save your money and time—there are much better options out there.
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