Linda
We have given this location chances time and time again to correct the repeating errors in orders they continuously make. Once again yesterday we placed an order to be delivered for my daughter’s birthday celebration. Surprise, surprise they got 3 sandwiches wrong!! One should have had NO MAYO as my daughter is allergic to egg. When I called to let them know about the error and to have them redeliver the correct sandwich. They flat out REFUSED and said that the third party delivery service would not redeliver. Any RESPECTABLE business would have MADE SURE the correct order was delivered promptly and shown some pride in their service. “John”, the guy that “just works here” was rude. “Johnny” the “manager” was no help and offered nothing more than coupons or a free sandwich for my next order. What were we to do about the current order? I spent in excess of $100 on that order and it should have been corrected IMMEDIATELY. After the call to the store, we found that 2 other sandwiches were incorrect. Items were missing. Their inability to follow customized orders could have resulted in A MEDICAL EMERGENCY!! The owner of this shop should be ashamed of himself and his employees. Hopefully they’ll be shut down very soon. I would have gone with zero stars but unfortunately it is not an option.
… moreAmrin Islam
I came in for a sub, but the experience was disappointing. One employee was juggling sandwich-making and taking our order at the same time. I waited to be courteous, but she insisted on taking my order mid-task. And then asked me to repeat my order one more time after she was done. I ordered a Philly and asked for it Mike’s Way, as I’ve had it that way at other locations without any issues.
Immediately, the male employee made a face and said, “That makes the sandwich soggy.” I responded that it was fine, and he sarcastically said, “So you want it soggy, OK!”—a comment that felt unnecessary and rude. 2 minutes later they tell me they were out of onions and tomatoes. If that’s why they were hesitant about Mike’s Way, they could’ve just explained that from the start.
To top it off, the location was very dirty. I’ll be attaching photos to show just how unclean the space was. Dirty rags touching the bread. Overall, not the standard I’ve come to expect from Jersey Mike’s.
… moreSaleha L
I’m not sure what their protocol is here but I was very disappointed that they cut the cheese in the same machine they cut their meat/ham in. I came in for a tuna sandwich and they didn’t even ask me which bread I wanted. They touched the previous customer’s ham sandwich and then touched my tuna sandwich with the same gloves. Then I asked them to change their gloves and redo my sandwich and requested the bread I wanted. They were not friendly at all and just threw on all the ingredients like they did not want to make my sandwich and I’m sure it’s because I asked them to change their gloves. I will not be coming back here again.
… moreRich H
Just stopped in here a lil while ago I got the #13 original Italian and I have to say it was fire!!! The bread was soft, the prosciutinni and capacuola were thinly slice and very good!!. The pickup order was ready and waiting when I came in!!. Looking forward to ordering from this location again!!
… moreDanny Kim
The wait is over. Great tasting subs. Brand new location so super clean. Staff is still working out kinks but was in and out pretty quick. Loads of parking.
… moreMichael Hensdell
Joe at this location was professional and fast. He made our sandwiches exactly how we ordered I highly recommend this location purely on our interaction with Joe
… moreLogan Green
Great food served by great people! A place to stop by and grab an amazing bit to eat. They never fail to please
… moreBill Tsevas
I’m done with this location! I’ve been getting the same sandwich for years from the Carle place and Garden City Park locations and never felt I was flat out getting robbed!
$20 bucks for a Giant that has about half the meat on it as the other locations isn’t going to fly with me ever again!
3 strikes you’re OUT!
Club Supreme is a joke, hardly any roast beef and barley any bacon, what did I pay for, a loaf of bread?
I don’t do shrinkflation, Bye!
I’ll tell you what, next time I’m in the mood for a Club Supreme, which Jersey Mike’s sells at an extra premium, I’m going to buy one in Garden City Park like I have for years and compare it to the picture I posted, if it has more meat on it I’ll be posting the pictures right next to your sandwich in my next review!
If it doesn’t, I’ll delete this review!
Corporate guidelines….
… moreKristina Murani
We love Jersey Mikes and decided to try this new spot for lunch, as we live nearby. We ordered online via the app thinking that would save us some time…wrong. The order, which was two cold sandwiches, took 50 minutes from the time we placed the order until it was in hand. I think about 20 people who came in to order from the cashier got their food before us. It’s expected that it’s going to be a little busier especially on a Monday at 12pm; however, this won’t be a place I’ll be going to on my lunch break or ever again. Hopefully they’ll be more prepared for the lunch crowd in the future but until then, we will hold off and stick with Parkway Deli across the street. Service would get a 0 if I could. When we asked when the food would be ready, we got a “it’s busy” and “we are understaffed” and “I can give you coupons” and “I do the grill” responses. I can empathize with a business that is just getting started and still working on hiring but this was not an issue of understaffing, this was an issue of poor service and incompetence. To wait almost an hour for two cold cut (not hot) sandwiches is beyond comprehensible…we actually thought we were being “punked.” When you see that customers are waiting that long, good service is prioritizing fixing whatever went wrong because something clearly did. But nope, 20 more sandwiches from people who were “walk-ins” followed before ours. Very disappointing.
Edited this review three times to reflect increased wait time. Final time was 54 minutes. At 53 minutes I asked “the grill guy” how we were doing on the order (this was after his colleague told him “I made that an hour ago,” at least she realized how insane this whole situation was…he goes “your pick up time was 12:42”..which I ordered at 12:11, that’s still 31 minutes for cold cut sandwiches! I said no it was actually 12:24 and he looks at the receipt and claps back “it was 12:26.”
AVOID THIS PLACE LIKE THE PLAGUE!
… moreJesse Conover
Came in with my son for two Original Italian subs prepared Mikes Way. Service was great, place was clean, music is a bit annoying but I’m a music snob so ignore that part
I’ll just drink my Arnold Palmer and deal.
… more