Sage Forest
So atmosphere honestly needs to be reviewed! Maybe new crew and management. It sucks that I paid 20 bucks almost for a sub to be told after it was made Its card only when I had cash. So not only did I have to go home to get my card I was given that cold sandwich as well! That was a few weeks ago or so unfortunately no one got back to me so I gave money for a crap sandwich and wack service! I’ll filing a formal complaint! Corporate basically!
… moreBrendan Ford
App let us order, confirmed the order and charged our card. Show up and the kid working said it shouldn’t have let us order online (8:18pm it was approved) arrived at 8:35.
Show up and get told they can’t make the order, wouldn’t let us place a physical order in place when they don’t close until 9pm. There was no manager and the kid working had no idea what was going on and said “I don’t know I guess try and get a refund from the app”
Either a complete lie by the worker or this place is so improperly managed it should be closed. If your employee can’t speak halfway intelligently on a situation, don’t leave them alone.
… moreChristina Santana
The young Female working last night was so pissed we walked in to order Sandwiches. Typical wants a job but doesn’t want to work type Employee. Management needs to be a little more observant of who they are hiring and leaving in their restaurant by themself. Another customer walked out. You are losing money.
… moreMark
This is to the owner and not the employees. You waited years to put in a drive thru so all the employees are used to ignoring it so it’s your fault they never answer it now and give awful service
… morerene
The 2 females working today at lunch were immensely rude. When i had walked back in to ask for extra cheese as i paid extra and it already comes as 2x cheese. The tall blonde was rude, irritable and threw the pan when my sandwich was retoasted. Rolled her eyes. Slid the sandwich to me. Just damn rude. And the first girl? Can’t hear her voice. Asked her what she said 3 different times and another lady who arrived after me had to ask her to speak up as well. These two girls need to go. I actually went here instead of Belton hoping for a better experience. I’m beyond irritated by these two females and their service. No hospitality whatsoever.
… moreAlexis Dimond
The worker was extremely rude for no reason. We showed up and chairs were put up, so we went through the drive thru sat there for five minutes cause it said they were open and we saw people inside. We then called and they had attitude when they answered. We then went inside and the attitude was even worse. We were the only ones in there and their was still an 1hr and a half before closing.
… moreJohnny VonHolt
I placed a BOGO footlong order through the Subway app and paid in full. When I got to the store, they told me only one sandwich was showing on their end. I showed them my receipt and order confirmation, and the staff initially apologized and said they would make the second sandwich.
Then they called the manager to alert of the error and that’s when everything went downhill. Despite the clear app error and my proof of purchase, the manager told them not to make the second sandwich and to dispute it with the subway app. So instead of honoring the deal, they charged me another $17 for a combo after I had already spent nearly $20.
No accountability. No apology. Just awful customer service.
I used to order here weekly but never again. This location is a mess and clearly suffers from terrible management. Honestly, it should be shut down.
… moreSarah Sullivan
I was served the smallest (non-6inch) sandwich with literally no cheese and an hardly any protein… it looked pathetic. Will never order online again. When I went to return the sandwich for a refund, the staff just degraded my competence about food proportions and told me to figure out how to get a refund on the app which was unreasonably difficult and the staff was insulting and incompetent. They could have made it right, but deliberately chose to make things difficult and leave a sour taste in my mouth, a poor impression on the company, and an emptiness in my stomach because the sandwich was trash, inedible. They wouldn’t even own up to their mistakes and were entirely unprofessional. I have worked for 5+ years at a well known sandwich shop… I know what I’m talking about. Shut this place down. Pathetic.
… moreSerenity Alegre
Good food missing a piece of my wrapping paper that would have took 2 seconds to replace.
… moreSam Lmao
Subway is my favorite sub place, it’s supposed to be known as fresh n these last couple of times the food has jus looked bad.
… more