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Your local Frisco Subway® Restaurant at 8992 Preston Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 8992 Preston Rd Suite 109, Frisco, TX 75034
Phone: (972) 335-3939
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Farah Vohra (Beauty.Byte)
I had a really disappointing experience at Subway recently. The staff clearly didn’t care at all—They were literally throwing the ingredients onto my sandwich like it was some kind of punishment. The final product looked like a mess and tasted even worse.
What’s worse is the attitude—like I was getting the food for free. You can literally see 2 strand of onions, one tomato(should have been 3 for my 6”) Newsflash: I was paying for that meal. Just because it’s fast food doesn’t mean customers deserve careless service and inedible food. I won’t be coming back to this location, and I’d honestly think twice before recommending Subway to anyone again.
… moreWhat’s worse is the attitude—like I was getting the food for free. You can literally see 2 strand of onions, one tomato(should have been 3 for my 6”) Newsflash: I was paying for that meal. Just because it’s fast food doesn’t mean customers deserve careless service and inedible food. I won’t be coming back to this location, and I’d honestly think twice before recommending Subway to anyone again.
Brian Zavala
I visited this Subway location with my sister around 7:00–7:10 PM. We waited at the counter for about 10 minutes, but no employees were present to assist us. I checked to see if anyone was in the back and even tried the men’s restroom door, thinking an employee might be inside. When someone responded that it was occupied, he sounded rude and dismissive. After waiting an additional five minutes without any service or acknowledgment, we decided to leave. The lobby was also very unclean, which made the overall experience even more disappointing.
… moreMubeen Kamani
I hate to leave negative reviews about staff working hard, but the lady here (she might be a manager) here is a very difficult person. Every time we’ve came here she’s been grumpy and makes the whole experience very unpleasant.
When you ask her to put extra sauce, she put a very tiny amount that we have to go back home and add in some extra.
It’s gone into a rather travel further away to get a good sub sandwich then come to this location.
We have been here for almost 7 years now, but maybe it’s time to find another location .
Very sad
… moreWhen you ask her to put extra sauce, she put a very tiny amount that we have to go back home and add in some extra.
It’s gone into a rather travel further away to get a good sub sandwich then come to this location.
We have been here for almost 7 years now, but maybe it’s time to find another location .
Very sad
Harshith K
I had a very disappointing experience at this Subway location. From the moment I walked in, the staff—particularly the woman working behind the counter—treated me with unnecessary attitude and hostility. I genuinely felt as if I had done something wrong just by being there.
I’ve always liked Subway, but the behavior and customer service at this outlet were unacceptable. The staff came across as rude, grumpy, and completely unprofessional. Management clearly needs to address these issues because this level of service is not okay.
I would strongly recommend avoiding this location until they improve their staff training and customer service standards.
… moreI’ve always liked Subway, but the behavior and customer service at this outlet were unacceptable. The staff came across as rude, grumpy, and completely unprofessional. Management clearly needs to address these issues because this level of service is not okay.
I would strongly recommend avoiding this location until they improve their staff training and customer service standards.
Rabia Basra
Such rude staff, I’ve never had a problem using a subway coupon that I literally got in the mail that I use ALL THE TIME at other subways, the lady was so rude and acted as if it was illegal to use a freaking coupon. 0/10 worst subway experience. Again, I have never ever had someone reject a perfectly legal and usable coupon in my entire life. She was also throwing stuff into my sandwich like girl. It’s subway, relax.
… moreSelva Karthick
I am a fan of subway food. But this branch is not providing a good service. Always trying to avoid customer by saying we have lot of pickup orders and you can try other near by subways. Looks like they are not interested to service customer. I am feeling the same way everytime I visit. No greetings. No patience while preparing the sandwich.
… moreShamaila Ayub
This has to be the worst location ever. I made an online order for pickup. There were 3 items I ordered and every single one of them was made incorrectly!! Even on my receipt and the print out, the adjustments were clearly printed. However, once I got home with the sandwiches and salad, I discovered that everything I had requested had been ignored and the whole order was wrong!
Do not bother with this location. It really should be closed down or all the staff retrained, including it’s manager!!
… moreDo not bother with this location. It really should be closed down or all the staff retrained, including it’s manager!!
Kishan Veluri
One of the worst places to get subway sandwich. They give preference to online orders than people who walk-in to the store. Girls managing the store front are highly uneducated and no clue about customer service. You should avoid this store at all costs No wonder nobody go to this store, always empty for a reason..
… moreSadaf Kamani
Never Coming Back
If I could give this Subway 0 stars, I would. This used to be the most convenient location for my family — it’s the closest one to my house. But after what happened today, I would rather drive 15–20 minutes to a different location or eat Taco Bell than step foot in this store again.
The woman behind the counter, who I later found out is actually the manager, yelled at my daughter and caused a huge scene in front of other customers. It was completely uncalled for. My daughter was shocked and humiliated. Instead of treating us like valued customers, she acted like we were a burden just for placing an order.
Customer service here is absolutely nonexistent. It’s clear they do not care about their customers. What’s worse is that because this woman is the manager, there’s no one else to escalate the issue to. This is the standard she sets. That is both sad and unacceptable.
The lady is always grumpy, impatient, and rude. She doesn’t greet customers, she rushes through orders, and she makes the sandwiches carelessly. She constantly leaves out ingredients, and the sandwiches look half-empty. It’s like pulling teeth to get a decent sub here — and even that comes with attitude.
What’s truly disappointing is that Subway, a well-known chain, allows someone with such poor character and no sense of basic courtesy to represent their brand. This one manager is ruining Subway’s name and damaging the reputation of the entire franchise. If this is what they stand for now, it’s a real shame.
To anyone thinking of stopping here: don’t. Save yourself the stress. No sandwich is worth being disrespected like this. I never imagined something as simple as grabbing a sandwich would turn into such a miserable experience. This store has lost a loyal customer for good.
… moreIf I could give this Subway 0 stars, I would. This used to be the most convenient location for my family — it’s the closest one to my house. But after what happened today, I would rather drive 15–20 minutes to a different location or eat Taco Bell than step foot in this store again.
The woman behind the counter, who I later found out is actually the manager, yelled at my daughter and caused a huge scene in front of other customers. It was completely uncalled for. My daughter was shocked and humiliated. Instead of treating us like valued customers, she acted like we were a burden just for placing an order.
Customer service here is absolutely nonexistent. It’s clear they do not care about their customers. What’s worse is that because this woman is the manager, there’s no one else to escalate the issue to. This is the standard she sets. That is both sad and unacceptable.
The lady is always grumpy, impatient, and rude. She doesn’t greet customers, she rushes through orders, and she makes the sandwiches carelessly. She constantly leaves out ingredients, and the sandwiches look half-empty. It’s like pulling teeth to get a decent sub here — and even that comes with attitude.
What’s truly disappointing is that Subway, a well-known chain, allows someone with such poor character and no sense of basic courtesy to represent their brand. This one manager is ruining Subway’s name and damaging the reputation of the entire franchise. If this is what they stand for now, it’s a real shame.
To anyone thinking of stopping here: don’t. Save yourself the stress. No sandwich is worth being disrespected like this. I never imagined something as simple as grabbing a sandwich would turn into such a miserable experience. This store has lost a loyal customer for good.
Param Malhotra
I’ve never had such a terrible experience at a Subway location. The staff here are shockingly rude and completely unprofessional. From the moment I walked in, I was met with attitude and eye rolls like I was inconveniencing them just by placing an order. They rushed me, ignored my questions, and acted like they were doing me a favor by just doing their job.
No greeting, no thank you, no basic courtesy. One staff member even raised their voice when I asked for a simple change to my sandwich completely unnecessary and uncalled for. It felt like they hated being there and took it out on every customer who walked through the door.
If customer service means anything to this company, they seriously need to retrain or replace the team at this location. I won’t be coming back and I wouldn’t recommend this place to anyone.
… moreNo greeting, no thank you, no basic courtesy. One staff member even raised their voice when I asked for a simple change to my sandwich completely unnecessary and uncalled for. It felt like they hated being there and took it out on every customer who walked through the door.
If customer service means anything to this company, they seriously need to retrain or replace the team at this location. I won’t be coming back and I wouldn’t recommend this place to anyone.