ShaunShine Jones
Usually when I visit this Popeyes, I enjoy my food, and I trusted them with my food! But not anymore, Tuesday August 6th,2024 @ 12:39 pm I ordered chicken and a biscuit, takeout..when I get home and begin to eat my biscuit,I noticed something that looked like rat feces in it,so immediately I felt sick to my stomach and I was disgusted, I couldn’t even eat the rest of my food,I took pictures of it and I notified Popeyes of the incident and nothing has happened,all I got was a sorry that happened to you, email from someone! I suspect that other people probably have eaten rodent feces unknowingly, I feel like I am being ignored,I wasn’t even offered a refund or any rewards or anything! I’m looking into taking further action against this establishment! I’m so disappointed in Popeyes this time!
… moreItss Lalaa
At This Point I’m Finished With Popeyes As A Whole. I Have Came To This Location Before In The Past & Was Allowed To Customize My Order With No Problems. I Used The Mobile Popeyes App To Place A Pick Up Order And Was Even Allowed To Customize It In The App. Pulled Up In The Drive Thru And Was Told To Cancel My Order Because They Could Not Honor My Customization Request. Went To The App, Tried To Get A Refund To Cancel My Order & Was Informed Through The App (Since There Is No Number To Call To Speak To A Person) That I Could Not Cancel An Order Once One Was Placed. I Relayed This Info To The Manager On Duty And Was Told That She Could Now Magically Honor My Request Since I Couldn’t Get A Refund. I Also Requested For Everything To Be Fresh, Waited 25-35 Minutes For My Food.. Got Home & They Literally Disregarded All Of My Requests, Food Wasn’t Even Fresh! I Guess That’s What I Get For Giving Popeyes Chance After Chance. Never Again.
… moreMilitaryBrat
We absolutely LOVE the Jacksonville Popeyes! The food is always hot, and fresh. The meat portions are very generous. Our food is always prepared in a timely manner, and our orders are always correct. The employee named Abby always provide “legendary” customer service when taking our order whenever we visit this location. She’s always greeting us with a warm smile. Abby is extremely professional, courteous, and friendly. The service, and food is always consistent. We’re so grateful to have caring employees like Abby at this location! Overall, the entire staff demonstrates excellent customer service!
… moreMary Duhon
They must have given us the hottest wings in the building. First, they shorted my husband’s order, so we had to turn around and go back. They did give him an extra wing to make it right. However, they are so, so spicy that his mouth is on fire(he is cajun and eats spicy food all the time). I can’t eat them. We were not asked if we wanted spicy or reg.
… moreJeffrey Nohre
We were sitting in a corner booth and a huge cockroach came out from under molding into our table. My wife refused to eat her food. I ate my chicken and I got a little unwell for 24 hrs. Avoid this place.
… moreNichole Harper
I haven’t had any issues with this fast food industry. Customer service has been excellent.
… moreRochelle Whitley
This Popeyes is so low budget chicken taste or look nothing like the original Popeyes chicken it’s over cooked and has an old chicken taste to it. Never hot when ordering just plain bland I’ll drive to Cabot before eating here Cabot always fresh and delicious Jacksonville just shut it down and start over!!!!
… moreMya Bates
This is not what I had ordered. What the heck you all are doing in there bc it’s not your job.
… moreKING OF TRUCKS
Very busy restaurant; reminds me of the Netflix movie, ( They cloned Tyrone ) you will have to watch the movie to understand. But over all I like the service & chicken… however this location don’t have the dirty rice; but I have traveled to the one downtown Little Rock on Broadway, they have dirty rice. Only downfall I have to mention about this location is pulling out the drive thru at night, the point of sight is blinded by the Kum N Go sign you can’t see anything coming from the stop light. But that’s on Kum N Go; but Popeyes was there 1st.
… moreMichael Kelly
Food is damn good evening though the very nice drive thru person has RBF.
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