Social Profile: 
![]()
✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
… View more
Arby’s is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby’s was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby’s brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Fast-food chain, known for its roast beef, serving up hot & cold sandwiches, fries & shakes.
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
1801 GENESEE STREET, Utica, NY – Arby’s
Visit your nearby Arby’s at 1801 GENESEE STREET. We offer delicious roast beef, turkey, and premium Angus beef sandwiches, all sliced fresh every day.
Arby’s Utica New York Locations | Find Fast Food & Roast Beef …
Arby’s restaurants in Utica, NY feature roasted beef, turkey, and premium Angus beef sandwiches sliced daily. Try our convenient drive thru.
Arby’s – Utica, NY Restaurant | Menu + Delivery – Seamless
Order with Seamless to support your local restaurants! View menu and reviews for Arby’s in Utica, plus popular items & reviews. Delivery or takeout!
Reviews
Celeste Lai
My family and I stopped here on our way back home from a holiday. Arby’s is my favorite fast-food restaurant and as much as I love the Canadian version, our jalapeno bites are no where near as good as the original version, which I can only get here. The staff were very friendly and helpful. Especially the cashier I believe her name is Blu. Thank you so much for such a positive experience.
… moreKristine Seelman (Krissy)
Condiments were empty, no cup lids in holders. counter that the soda machine sits on was sticky. Floor was dirty and needed to be swept and mopped. No reason why someone couldn’t have at least swept and wiped surfaces down. Dining room was empty and only1 car in drive thru
… moreNicole Abel
We went to Arby’s this afternoon because it was too hot to be bothered cooking, while waiting for our food which took about 29 minutes to get even though they weren’t busy at all; we watched a young autistic girl running around barefoot; going up to customers and going behind the counter looking for someone (maybe a parent?)
A woman would come out from behind where the food was being made and redirect the child to go to the side area of the dining room. One customer made a comment about calling CPS because the child was left unattended for several minutes and the person at the register said no need for that and then left the register to try and get that young girl to sit down and eat some chicken tenders. The child then ran behind the counter still barefoot, and the woman making the food stopped her just as the child was near the fryers.
If the employee didn’t need to stop making the food to attend to the child my food may have been hot and fresh. I ended up tossing my food out after getting it because it was cold and the woman didn’t wash her hands after dealing with the child’s needs.
… moreA woman would come out from behind where the food was being made and redirect the child to go to the side area of the dining room. One customer made a comment about calling CPS because the child was left unattended for several minutes and the person at the register said no need for that and then left the register to try and get that young girl to sit down and eat some chicken tenders. The child then ran behind the counter still barefoot, and the woman making the food stopped her just as the child was near the fryers.
If the employee didn’t need to stop making the food to attend to the child my food may have been hot and fresh. I ended up tossing my food out after getting it because it was cold and the woman didn’t wash her hands after dealing with the child’s needs.
Joel LaJuett
From she could not u understand my order. Then struggled with next persons order. Asked my name for the order told het 3 times Joel but yet she loaded my order as Jorge . Then 9 min wait for 4 sliders in an empty and dirty store. The food finally come out and it’s cold and the turkey is spoiled ! Girls said bathroom was dirty with sticky floor.
… moreTheresa marie
Edit 3/31/24, zero stars deserved 6 months since last order for delivery & this was probably the worst yet. Delivery via grub hub. They used to have one of the best fish sandwiches, no longer, the fish was absolutely disgusting, very very fishy tasting, completely cold, probably sitting around for hours, curly fries cold, hard, beef & cheddar cold, messy. I tried 3x to call this store, but no one would answer, unless you can actually go to this restaurant I would advise against ordering delivery, they just do not care at all, do nothing to rectify ongoing issues and the delivery companies like grub hub or door dash also do nothing to correct these ongoing issues. Reporting these problems to their guest support links also does nothing. I’ve reported twice, they offer a free sandwich, which I can’t use on delivery so it’s useless. DO NOT ORDER DELIVERY FROM THIS STORE, IT IS ABSOLUTELY DISGUSTING FOOD THAT’S COLD, OLD & VERY LIKELY WILL MAKE YOU SICK!!!
10/2/23.
Its been almost 3 months since last order, which was bad, cold, possibly spoiled. Today was Delivery via door dash due to disability i need delivery. The curly fries were ice cold, the store just opened, they should have been fresh & hot! my gyro had no lettuce, onion, just tomato! My beef & cheddar smelled & tasted off, in the garbage it went. My turnovers were also cold, not warmed. All ridiculous considering store just opened within 30 minutes. They have major quality issues here that have been unresolved for over 6 months now. The owner needs to wake up & take control of his store, the employees & cold food, this is just unacceptable.
7/10/23 update deserves zero stars
I contacted guest support as advised. Today I decided to try arby’s again. Well it was as bad if not worse than 3 weeks ago. 2 beef & cheddar were stone cold, no warmth at all. Buns smelled weird & were cold as well. Fries again cold. I’m not sure what has happened but arbys used to serve hot food. Especially important when it’s delivery. But your workers do not care about any of this as is evident by the disgusting food they are sending out. Owner seriously needs to get informed & fire these lazy, ignorant non working individuals.
$30 for food I literally threw in the garbage, as I was afraid I’d get sick. No excuse can justify this arby’s. because it’s delivery your workers do not care, why?? Because they do not have to make the situation right. Door dash does, & they only credit occasionally. So it’s the customer who loses out all the way around. Sorry but a free sandwich coupon will not make this situation right or better. Keep up this kind of customer service & you will lose customers guaranteed. Do better!!!!!
Everything was completely cold & gross! Waygu Burger was just thrown together, hope I don’t get sick as it was not even warm, fries disgusting, cold, hard not worth eating. Cheese sauce was cold. Who is working today? Fire them, as they do not care about customs or Arby’s. No excuses, My God this was just terrible. Buffalo Chicken Slider is so tiny worth maybe $1. Not $2.59, what a joke!! This was a delivery via door dash. If I could of got to restaurant myself, I would have returned all of it. They absolutely do not care at all about customs who order delivery. Wake up Arby’s. This is a large portion of your business!! DO BETTER ARBY’S. WERE IS OWNER, you need to observe employees better…
… more10/2/23.
Its been almost 3 months since last order, which was bad, cold, possibly spoiled. Today was Delivery via door dash due to disability i need delivery. The curly fries were ice cold, the store just opened, they should have been fresh & hot! my gyro had no lettuce, onion, just tomato! My beef & cheddar smelled & tasted off, in the garbage it went. My turnovers were also cold, not warmed. All ridiculous considering store just opened within 30 minutes. They have major quality issues here that have been unresolved for over 6 months now. The owner needs to wake up & take control of his store, the employees & cold food, this is just unacceptable.
7/10/23 update deserves zero stars
I contacted guest support as advised. Today I decided to try arby’s again. Well it was as bad if not worse than 3 weeks ago. 2 beef & cheddar were stone cold, no warmth at all. Buns smelled weird & were cold as well. Fries again cold. I’m not sure what has happened but arbys used to serve hot food. Especially important when it’s delivery. But your workers do not care about any of this as is evident by the disgusting food they are sending out. Owner seriously needs to get informed & fire these lazy, ignorant non working individuals.
$30 for food I literally threw in the garbage, as I was afraid I’d get sick. No excuse can justify this arby’s. because it’s delivery your workers do not care, why?? Because they do not have to make the situation right. Door dash does, & they only credit occasionally. So it’s the customer who loses out all the way around. Sorry but a free sandwich coupon will not make this situation right or better. Keep up this kind of customer service & you will lose customers guaranteed. Do better!!!!!
Everything was completely cold & gross! Waygu Burger was just thrown together, hope I don’t get sick as it was not even warm, fries disgusting, cold, hard not worth eating. Cheese sauce was cold. Who is working today? Fire them, as they do not care about customs or Arby’s. No excuses, My God this was just terrible. Buffalo Chicken Slider is so tiny worth maybe $1. Not $2.59, what a joke!! This was a delivery via door dash. If I could of got to restaurant myself, I would have returned all of it. They absolutely do not care at all about customs who order delivery. Wake up Arby’s. This is a large portion of your business!! DO BETTER ARBY’S. WERE IS OWNER, you need to observe employees better…
K S
Yummy! One of the only Arby’s in the area. They’re never too busy and the food is always fresh and fast. The inside could use some updating but that doesn’t effect the food quality. The employees are always nice. ☺️
… moreYour Man
i was there to pick up for customer the time frame should be read at what they appointed but i was waiting for like 20 mins the order was not ready still. so i let them know the cashier, and then the supervisor come and told me we try our best to do but as you see we’re busy right now, if you can’t wait you may canceled. like seriously? i have no words to say to that supervisor or manager. i understand they’re busy but while can’t they make it the first order which was sit for the time frame already. meanwhile they keep take other customers orders one by one and get read for them. this restaurant poor management. poor customer service.
… moreShaloo Thicknail
Food was good, but it took a lot longer than we had hoped. 35 min for 2 meals is a bit excessive.. but we enjoy Arby’s so we will probably be back
… moreNate Bloxham
I came into the restaurant today having in mind that I was going to order some food at this location. I walked into the bathroom before I ordered because I have Crohn’s disease and was in middle of an emergency
From the bathroom I could hear the employees talking about my bodily functions and discussing on whether I was doing drugs or not…. NEEDLES to say, I did not order food when I left your restroom.
By the way, your restroom smells like your attitudes.
… moreFrom the bathroom I could hear the employees talking about my bodily functions and discussing on whether I was doing drugs or not…. NEEDLES to say, I did not order food when I left your restroom.
By the way, your restroom smells like your attitudes.
Ashrose
I wasn’t happy with the mozzarella sticks they were not stretchy they just snap easily the rest was amazing
… more