Deborah Robinson
When my husband and I travel, we always enjoy a McD’s breakfast to go. We have never been disappointed until today at 9:30. Instead of redeeming my many points, I used one of their deals – a breakfast sandwich for .29 with purchase of breakfast meal. My husband got his Mcgriddle meal, and I got my biscuit sandwich and another hash brown. We first noticed the hash browns were overcooked and had an oil smell. His McGriddle leaked out on my pants when I took it out of the bag. My biscuit was way overcooked and very crunchy. Plus, both had much more (tasteless) egg than normal. Mine had very little bacon on it, no real taste and I didn’t even finish it. Also, the lid on his coffee wasn’t on completely and it spilled on the console when he put it in the cup holder. Overall, I haven’t been this disappointed with fast food in a long time. It’s sad that this store seems to be a poor representation of the chain, according to other reviews and me. This was the 2nd day of winter storm Fern, but the temps were above freezing, the roads were clear and they were open. I first thought they may have reheated items from day before.
… moreRachel Powers
If I could, I would give-5 stars! I placed an online order and clicked on the Alcoa highway location! When I was finished, I noticed it said the order was waiting at a Texas location! Never had that problem til today! I went to the location I originally chose and I couldn’t believe how bad that place has gotten! Not only did the employees not greet me in, but they were just standing around doing idk what! There was a heavy set female who.very rudely told me they were closed (it was only 8ish pm) and I told her I had an online order and the whole story! She said “yeah well Idk what to tell you other than to cancel it” so I asked how and handed her my.phone! She took it and fiddled with it before saying “idk but we’re closing” and I had to snatch my phone back! I said.”ok whatever” and that’s when she started cussing me out and calling me names! Soooooooo unprofessional and so immature!!!! I have thick skin and I don’t let childish nonsense bother me! Miserable.People are just that! I will never be back to that location ever again! Honestly, that place has been horrible for.sometome, and should be shut down! Especially considering the whole.place smelled like Marijuana! Which is probably why they were “closing” honestly! McDonald’s, DO BETTER!!!!!! SMDH
… moreamy oakes
Let me say what a NICE experience one will have at this McDonald’s. The staff is great and professional. They greeted us with a smile and the order was hot fresh ( which iykyk ) and made to order and correct on all accounts. The young lady that took our order was in good spirits and actually seemed as if she enjoyed her job. They are doing something right at this McDonalds!! Other stores need to take notice.
… moreAlex
Problems with my order today include the omission of an extra slice of cheese I paid for as well as not providing sauce for the nuggets. I’m leaving this review so they can improve.
… moreSonya Whaley
It’s 12/15/25 went 2day at 2pm-ish about 4 days ago I sent my man out there & they left out a large fry & 2pies then 2day when I sent him out there he mentioned that & said is everything in there bc they left out stuff last time “oh yeah it’s in there” they replaced 2 pies & left out my 10pc but made sure the bbq was in there and the fries look like crap (I change it never usually call these places or even write reviews only reason I did is bc they constantly 4get stuff and things are just too expensive these days & at this point it’s getting ridiculous. Reason I’m even writing this review is bc I probably won’t get through on the phone to them bc I’ve called & they’re not answering, & the other day it took me 4ev to even get through) this is twice in a row and to be honest, they mess it up more times than they get it right. On a good note the lady I spoke with the other day was very friendly.
… moreThe Fam
Ordered a filet o fish meal with a regular coke, and a mcchicken, mcdouble, and fry. Person at to go window was very absorbed talking to another employee. Fries had no salt, they gave me a diet coke (gross) instead of a regular coke, and most concerning, while eating my filet o fish I bit into a hunk of hard plastic I added tarter sauce to my sandwich and did not see anything on it, so that means the plastic was made into the fish patty. I’m just going to swear off fast food. Y’all are too expensive to be messing up orders AND feeding people plastic. Y’all are lucky I bit it and spat it out, it’s big enough to mess up someone’s insides. Called and told management, they offered to replace order but I refused (we were on the way to a family event and honestly my appetite ruined) and just requested their management send a message to corporate because this is dangerous. Attached is the hunk of plastic I almost swallowed. I’m concerned they won’t actually, hence the review
… moreKaren Burgess
People are very friendly here.There was a gentleman in lobby who greeted us when we came in which was very nice.The lady behind counter came out to let me know that my chicken was down cooking and would be a moment.We received great customer service and our food was delicious and fresh.Keep up the great work.
… moreEdward Vowell
I’m giving a five star just because usually they are good I ordered some stuff on Sunday went to pick it up noone around still haven’t received my money back and tested the app took 4000 points from me I ordered a frappe go to pick it up the machine is down no points given back
… moreShelly Beauvais
Awful. Never again. Cold, really cold food. Ordered a cheeseburger happy meal they gave me cold chicken nuggets, hard as a rock. It’s a job I thought almost anyone could do. Now, I begged to differ. Pathetically sad.
… moreMatthew Nada
These people are so awesome. After a long, disappointing day and a late check at the hotel they let me get some food at the window. I had a 26 foot Uhaul truck that wouldn’t fit in the drive-through. The lady who took care of me and the manager was so accommodating. I thank God for their act of kindness.
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