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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Welcome to your Roanoke Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 4110 Southern Hills Dr SW, Roanoke, VA 24014
Phone: (540) 989-2084
Website: https://www.chick-fil-a.com/locations/va/southern-hills-drive?utm_source=google&utm_medium=gmb
Order and Reservations
Order: Order online
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Last Updates
Reviews
Rachel Peart
Carson L. Has taking my order a few times – I always order a few items, and after each item he always responds with OK is that it?
Very poor customer service response as no… that’s not it– Typically, I would give this location five star. The food is always fantastic and typically the staff is always nice however, This interaction has happened more than once the same person and it rubs me the wrong way
… moreVery poor customer service response as no… that’s not it– Typically, I would give this location five star. The food is always fantastic and typically the staff is always nice however, This interaction has happened more than once the same person and it rubs me the wrong way
Jules Davenport
Fast food quality and portion sizes have decreased across the industry. Chic-Fil-A was the last one I’d still go to. They still have great customer service people, and fast service, but the quality hasn’t been up to par. Last 2 visits: ice cold fries, I pulled away from drive thru and immediately parked to eat in the parking lot, cold crunchy fries and crumblies, and only half full. There were only about 4 full size fries in the box. Last visit, asked them to make new fries/give hot fries, and they did; but the middles of the pickles had been cut out, I guess because they were mushy, and they were thin as a dime. Please do better.
… moreB. Dennis
This madhouse of a parking lot and drive thru was handled quickly and professionally with a smile and “My pleasure”! My first time going to this CFA at this location and I was surprised how well masked the chaos on the hill is hidden!
The food: The Grilled Chicken Sandwich is beautiful to look at, but the chicken was totally flavorless without some kind of sauce. With just the tiniest bit of salt and some honey mustard, this was a tasty sandwich, with lettuce and tomato. Nicely served in an environmentally friendly box to protect the delicacy of this sandwich.
The original Fried Chicken Sandwich was a flavor bomb, proving that seasoning and fat add so much flavor. A very plain looking sandwich only adorned with a couple of pickles, this pickle juice brined fillet was juicy and so tasty. I totally understand the attraction to this simple CFA original sandwich!
CFA has been approached by numerous other retailers on how to handle crowds efficiently, and they do it so well! I will definitely return to this busy, frantic and wonderful experience on the hill!
4/15/23
Returned early for lunch on a Sat, and parking lot was full but drive thru was clear, so ordered thru kiosk. Had some free food coupons which had to be taken at the food pick up. Took a few minutes to get these run up correctly, but staff were very friendly and did not make me feel like I was trying to use faulty coupons! Food was good, but one original sandwich had two lonely see through pickles, not enough to taste. I got lots of sauces when I asked, and everything was clean! Got an extra sandwich for Sunday, the day they’re closed, in case of withdrawal! (See photo)
… moreThe food: The Grilled Chicken Sandwich is beautiful to look at, but the chicken was totally flavorless without some kind of sauce. With just the tiniest bit of salt and some honey mustard, this was a tasty sandwich, with lettuce and tomato. Nicely served in an environmentally friendly box to protect the delicacy of this sandwich.
The original Fried Chicken Sandwich was a flavor bomb, proving that seasoning and fat add so much flavor. A very plain looking sandwich only adorned with a couple of pickles, this pickle juice brined fillet was juicy and so tasty. I totally understand the attraction to this simple CFA original sandwich!
CFA has been approached by numerous other retailers on how to handle crowds efficiently, and they do it so well! I will definitely return to this busy, frantic and wonderful experience on the hill!
4/15/23
Returned early for lunch on a Sat, and parking lot was full but drive thru was clear, so ordered thru kiosk. Had some free food coupons which had to be taken at the food pick up. Took a few minutes to get these run up correctly, but staff were very friendly and did not make me feel like I was trying to use faulty coupons! Food was good, but one original sandwich had two lonely see through pickles, not enough to taste. I got lots of sauces when I asked, and everything was clean! Got an extra sandwich for Sunday, the day they’re closed, in case of withdrawal! (See photo)
Michele Moseley
I can never find a negative thing to say about this Chick-fil-A. The staff is super friendly, the food is always fresh, as is evident by the line of cars stretching across the parking lot and out into the street nearby. The employees are always good about getting and keeping the line moving. So even with a line of vehicles that stretches to the road, the wait is never extremely long. Every fast food restaurant should take lessons from Chick-fil-A!
… moreI’m a Doctor
Two orders in one week were missing an item . You’re supposed to check the receipt with the contents of the bag and use a larger bag more spaces necessary which in this case seem to be the reason why your employee didn’t pack the bag with the item that was missing. I’d like a reply to why there are continuous constant errors at this particular location.
… moreDavid Patterson
My Wife and come to this location a lot and everything is always perfect!
We stopped by today with 2 orders, one through carry out and one curbside.
We parked and I went in and grabbed my order while they brought our other order out.
I typically will go inside of a restaurant to see what the atmosphere, cleanliness, and environment is like. Since I’ve been here a few times, I decided that this was my decision day. Would I give this location 4 stars or 5?
I walked in and immediately, the atmosphere was very welcoming. Even though they were super busy! I walked up and before I had to say anything my order was in my hands and ready to go. Everything was correct and hot! Also, I didn’t get the girls name, but she was very nice and had great customer service!
Shortly after, I waited for them to bring our other order out. This is what sealed my decision.
Catherine and Rachel walked out with out food. (Sorry if I messed up the spelling) They handed us our food and were so very polite and respectful. Come to find out – it was Rachel’s first day!
Overall a great experience and being a former Restaurant General Manager I’d like to say –
Catherine is doing an excellent job at training and providing the exact customer service your company is looking for. On top of that, she was respectful and didn’t seem bothered when I asked for her and Rachel’s name. Definitely an asset to the team you don’t want to lose!
… moreWe stopped by today with 2 orders, one through carry out and one curbside.
We parked and I went in and grabbed my order while they brought our other order out.
I typically will go inside of a restaurant to see what the atmosphere, cleanliness, and environment is like. Since I’ve been here a few times, I decided that this was my decision day. Would I give this location 4 stars or 5?
I walked in and immediately, the atmosphere was very welcoming. Even though they were super busy! I walked up and before I had to say anything my order was in my hands and ready to go. Everything was correct and hot! Also, I didn’t get the girls name, but she was very nice and had great customer service!
Shortly after, I waited for them to bring our other order out. This is what sealed my decision.
Catherine and Rachel walked out with out food. (Sorry if I messed up the spelling) They handed us our food and were so very polite and respectful. Come to find out – it was Rachel’s first day!
Overall a great experience and being a former Restaurant General Manager I’d like to say –
Catherine is doing an excellent job at training and providing the exact customer service your company is looking for. On top of that, she was respectful and didn’t seem bothered when I asked for her and Rachel’s name. Definitely an asset to the team you don’t want to lose!
Ruth Wilkinson
My grandkids and I go to Chick-fil-A every time we get together! It’s our special place and we love it! No better chicken anywhere. No better employees anywhere.
… moreWon Theheart
Purchased the chicken sandwiches and fries. Lots of fried sides with out chicken, service was generic at best. No service with a smile.
… moreImmanuel
I just got a door dash and never in my days has food been so good. The food was perfect utterly delicious. All the food I ordered was there and I spent 80 bucks on this food! I Recommend highly
… moreRaekwon Banks
I just went through drive thru and they gave me 4 chicken minis with only 3 chicken nuggets smh how do you give 3 chicken minis when I ordered 4. Now im all the way down the road and dont have time to turn back smh
… more