
Chain eatery offering Peruvian-style rotisserie chicken & other Latin items like fajitas & yuca.
Address and Contact Information
Address: 5920 SE Federal Hwy, Stuart, FL 34997
Phone: (772) 291-2917
Website: https://www.lagranjarestaurants.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
The latest experience was the last straw. I ordered a chicken sandwich, i got a steak one. We ordered a chicken sautee noodle, came beef. I ordered a half chicken meal, every bone in the chicken was broken and chips were in the meat. I had them fix the sandwich and the half chicken… but told the girl at the counter that i would let the kids try the beef and see if i could help prevent them from having to remake it. As to not be wasteful. When the kids both didnt like it i returned the whole meal to the counter and asked for what i ordered as the kids didnt like it… the girl said “that will be $18.95”. I laughed as there is ALWAYS a languge barrier and figured she misunderstood me. I said “no its to fix the mistake”. She typed in her phone, i figured she was talking to a manager, instead i got a translated text saying if food leaves the counter i am responsible. But i explained i was trying to save them from a remake if it wasnt necessary. They said its a policy. Eventually they remade it, at no charge. But i shouldnt have to fight to get my correct order. If this is how you treat customers that come 3 times a week and spend almost $100 each visit… you really need to reevaluate how you do things. When C.R. Chicks opens in a few months, everyone that is tired of the inconsistancy and treatment by the staff will be gone without looking back.
Staff did not acknowledge customers she was drinking and on her phone. Ordered 1/2 chicken at lunchtime. They were not busy. Food quality was very poor. Chicken appeared to be old, dried out and burn. As was the plantains, hard, dry and burnt. I have eaten here before and never had an experience this bad.