Susan Poochinar
This place knows how to do customer service right. They were so nice and helped me out with my mobile order. They did my order right and put no ice in my diet Dr Pepper, something that other restaurants can’t seem to comprehend. It’s not my fault that I order no ice, I have an ice allergy. This place was so accessible for me in my walker going through the drive thru.
… moreLucas Agregado
Got breakfast here. The breakfast burger slaps and the guy at the drive thru window was awesome. It was a wait but worth it because my food was hot and delicious. Great job to whoever is running mornings there and give the drive thru guy a raise.
… moreChristian Ratcliffe
This whataburger is like just about every other whataburger I’ve ever visited, clean, the staff was polite and friendly, and the food was great.
… moreRyan Warren
Had the pleasure of having Gabriel take my order. This guy is a stellar person, super friendly, and seems to enjoy his job. I have never been treated with kindness like this at any restaurant.
… moreKeil Howard
Hands down the WORST Whataburger I’ve ever had the misfortune of visiting. 2 Honey Butter Chicken biscuits and a Sweet and spicy bacon burger taking nearly 20 minutes in the drive thru?
Making us sit and wait while serving three cars from behind us? Clearing out a drive thru while customers are awaiting food and seating more guests inside over serving food already paid for.
Wild. Work. Whataburger.
More like, whatashame I spent money here.
… moreRed Dirt Treasure Shootout
Whataburger has improved in its overall customer service. I can tell their has been a change in management since some negative experiences the last couple of year. While their was a delay with a grilled chicken order, apparantly their was an influx of people ordering grilled chicken a few night ago, so it did mean pulling up and waiting a few extra minutes for a fresh order. The employee that brought my order was very gracious and apologetic, and I responded with the same grace. They threw in a couple of cookies because of the delay. I didn’t respond negativity because I have been on the service side of a fast food window and knew that she was trained well, the food was great, the level of professionalism was great, compared to just a couple of years prior. Grace goes both ways and I will be back. The grilled chicken sandwich was cooked perfectly and is always a favorite at Whataburger!
… moreMary LeFlore
I’ve been to this restaurant twice in it’s existence. Both times they screwed up my order. The first time, I called got my name in a book to make it right. I don’t live in the area, to stop by for an order of onion rings is not practical. So I’m in the area again several months later, AGAIN they screw up my order. I drive 30 minutes back to the restaurant and ask to speak with manager when I walk in the door. I’m forced to tell my issue to a clerk instead which I did. The manager then comes out from the back and asks what’s the problem, I told her I had already explained the issue. She wants me to repeat myself, I start doing so and say, you can look at the receipt clearly stating no raw onion, she immediately cops an attitude telling me to stop being rude, accusing me of being rude because I asked her to look at the receipt. She had it in her hand, again she accuses me of being rude, and tells again me to stop being rude. I was not being rude, I was trying to explain what was wrong with the order. NOW, I got angry. I was not angry when I walked in the door, but this manager was completely unprofessional, not allowing me to finish answering the question she asked me. I will never visit this Whattaburger again, people wonder why you see customers going off on fast food workers, THIS type of response when THEY screw up is EXACTLY why. If I were a different type person, that store could have been destroyed like I’ve seen so many times of other fast food establishments. All that was necessary was an apology & a remake. Calling the customer rude after you cut them off when answering the question YOU asked is completely unprofessional. That manager needs to get back into an orange shirt, she needs extensive customer service training and does not need to be wearing a black shirt.
… moreDeb E
I went thru the drive thru which had several cars ahead of me. The person taking my order was friendly, despite the trouble with understanding me as I placed the order. BIG problem was asking for crispy fries…..she put CRISPY down 3 times on our ticket…..but guess what!! Not even crispy enough for one large word. I’ll just quit ordering fries in the future.
… moreLance Thoroughman
Foods great, but seems like every time I’m there they messed up my order. There’s a little white girl that needs an attitude adjustment. Might be a manager of some sort but she needs to work on managing her emotions.
… moreDelivery-Chick!
The customer service at the Tulsa Hills Olympia location!!
DoorDasher POV: I want to pick up a customer’s order. I arrived a little bit early maybe by one minute order was supposed to be ready by 11:33 AM today. Eventually someone came over and asked who was the customers name. I showed him the app. I said oh excuse me sorry that popped up because the order is late on the app. It says it’s supposed to be ready by 11:33 and the response was “ We don’t get the times we just fix the order whenever we’re ready for it or something to that expect“
Well, I said since it’s not ready and I’ve been standing here for a few minutes waiting for it and no one said anything and there’s someone finally does come up and say something and you giving me attitude for a pop-up on app that I have nothing to do with I’m a go ahead and cancel the order before I canceled it of course I recorded all my interactions both video and audio. I informed the customer I’m sorry your order is about to be canceled by me because they don’t have it ready even though the app says that it’s supposed to be ready by this time, I’ll let them know that I reached out to DoorDash to let them know hey the store person that walked up to me said the order is ready whenever they feel like it basically and I’m like what so I want to cancel this order and I wanna be paid for standing here and come in here. I still got paid for the order so thank you rude person at Whataburger. I didn’t have to do the order and I still got paid because you were rude. Keep up the good work!
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