Tee Davenport
Up on entering I noticed that the restaurant was not clean I understand it was lunch hour but you had quite a few staff and they could have cleaned the tables off and swept the floors as I approached to order my food I’m asking questions about the Cub panda for the children without allowing me to complete my question it is as if they are rushing me to place my order I did not like that I proceed to ask them will they be having some fresh kung pao chicken and he states to me well you can wait I politely explain I can’t wait so I’ll go ahead and take what you have in there it was not a lot of meat and I was trying to explain to him that so the lady comes over and she snatches the box out of his hand which I thought was extremely rude and I’m trying to tell her what I was telling him she wants to hurry me up out of the restaurant as if I’m not a paying customer when I go to ask her about the amount of meat that is in my food she’s trying to close my box I politely tell her don’t worry you don’t have to answer I will do a review the customer service is horrible. My ticket States I got a 16 oz drink no I did not you can see it in the pictures I’ve eaten at Panda Express for quite some time and the portions are better than what I received in this one
… moreRobert Zurga
We always loved Panda Express and visited this location many times in the past. The food is better than a typical day food place. However, today I have ordered Crisp Sesame Shrimp bowl and got only 3 shrimp in it and not much else save for the very good fried rice. I complained to the manager on duty to be rebuffed with “Yes, 3 shrimp is the norm for this menu item”. It was tasty, but you just lost customer and you can probably see on the picture why.
… moreMarteshia Coleman
I mixed up my food order yesterday and Tetuss was extremely polite about it. We also weren’t interested in any drinks, but he talked us into ordering some of the specialty drinks at the window. Great salesman without being too pushy, great personality, great customer service. Thanks Tetuss, me and my family will definitely be back!
… moreSJ YOON (DD)
The lively atmosphere and fast food rotation were good. I think it’s a restaurant that many people visit. The taste was a bit greasy, but it was a decent meal.
… moreBailey Gattis
We ordered a few things to go so I can’t comment on the atmosphere, but over all I was not impressed. An entire entree of mine was MISSING! I ordered the plate (two entrees, two sides)…don’t judge lol. Well you can see in the picture below that there was an entire compartment just empty. I ordered the broccoli beef, and orange chicken with fried rice and chow mein. I got the broccoli beef and the sides…where was the orange chicken? That’s very strange to me. My boyfriend ordered a bowl with orange chicken…so I know they had some and hadn’t run out! Also we ordered two veggie spring rolls. Nothing against them really but they were not my favorite. Meh. I couldn’t finish it. I personally didn’t like the flavor but that has nothing to do with Panda. After all of this I didn’t call the restaurant or anything because they had already closed for the evening and it was a lot of food already. I was pretty bummed though. I mean it was very carb heavy and without the meat there was no reason to save the other half for lunch the next day. It just got tossed and was a waste of money. Seems like everyone should check their orders prior to leaving. I’m not the type to complain, but I am the type to hold someone accountable and I’m definitely not in the business of giving away money either. I would probably go back to this location. I would just order way less sides and more of the meat/entrees. Also just so everyone knows, checking the order prior to leaving wasn’t an option this time because I wasn’t the one picking it up. Lesson learned I suppose.
… morezachary hicks
NO NOT DO THE DRIVE THRU!
I don’t eat out often.
I was disappointed to go to the drive-thru and spend 15 minutes wondering why it’s taking so long just to get up with two people in front of me.
There’s now an automated box that takes your order. So when you make a mistake it takes 10 times as long.
Then it does not allow you to speak to somebody to help you out. After finally being frustrated that my order cannot be corrected and the line getting longer. I finally pulled up to the window.
EXTREMELY DISAPPOINTED
Should I come back I’ll definitely take the time the parking go inside. But I’ll do my best to avoid here as there’s a reason for the drive-thru.
Food was was good no issue.
Have a blessed day
* A server representative said some one should have answered the intercom.
I’ll still go inside next
… moreJade Velasco
I just ordered through DoorDash (ordering delivery through the Panda Express App) and when I received my order I straight up got ONE portion of Spicy Orange Chicken. I ordered a PLATE- TWO entrees; Spicy Orange and Regular Orange Chicken. And on the side I ordered an Apple Pie Roll. I didn’t get my two entrees and now these people won’t answer their phone to hear my complaint. I don’t know why you guys have such a hard time reading the ticket or even following basic rules. I used to work for Panda Express. It’s not that hard to read the ticket.
… moreQuiency Anderson
STAY AWAY FROM THIS PANDA EXPRESS!!(18600 Limestone Commercial Dr. ) Pflugerville, TX 78660
Awful food, horrible customer service and rude employees. No managers are on-site whenever you have an issue with your order. I have had several issues with this location and everytime I was told that they would share my concerns with the district manager and they will contact me. I’ve never been contacted about any of my concerns!! As of recent, I went to this location and they were out of teriyaki chicken, but would be done in 5 to 10 minutes. Somehow it was “done” within 1minute. After they packed up my order I looked at the chicken and saw it was undercooked. I asked for a manager to get a refund because the food wasn’t done. I showed the “manager” the undercooked chicken and she told me that Panda Express doesn’t do refunds. All I was offered was to remake my order with the same undercooked chicken. Once again, poor customer service! Also, they had no concern for the health of the customers who ordered this product even after I showed them it was undercooked! Stay away from this place!!
… moreAlicia Brown
I am very disappointment. Why allow customer to add to an order condiments and quantity of the company will not fulfill the request. It is deceiving the customer when they expect everything ordered to be in the bag upon delivery. It is extremely unfortunate this is the level of service these days.
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