Tommy Berry, Jr.
Well, I wanted to go down memory lane so I choose to dine here, alone, tonight. Mistake? Some would say, yes. Me, nah, as I’m likely never to return. Honestly, I see a soon to be end to this Tyler OTB era. I feel they’ll be gone within 6 months. If I’m wrong, good for them, maybe they can survive in Tyler. I don’t believe so.
It’s a Saturday night, 7:45pm…on the corner of Broadway and the Loop. It should be packed, or at least full. There were 5 cars out front. That should have been a sign, but I’m generally optimistic. I sat at the bar. I’m the only patron in the bar area, period. Sad. Now there’s several, I’m assuming wait staff sitting behind me (likely because there’s no tables to work). They’re just watching TV.
Service, eh. The kid (bartender) is super nice (Cyrus), and he managed to stay busy making the occasional drink for the few tables out in the restaurant, or cleaning to back bar. It took several minutes to get salsa refilled, something that should be done without me asking and almost immediately. I like the kid, so manager…don’t blame him. He’s likely not well trained. But, I liked him enough that he should definitely keep what seems to be his first job, at least until you close your doors for good.
BTW, it’s now 8:30, on a Saturday night, and he’s already cleared everything from the bar…the bar mats, put the cherries away, etc. Why? Because I’m the only one here? Sad.
Food, well, eh…again. Now I see why it’s empty. They no longer have much of the beloved OTB food from the 90’s through 2010’s. They recently changed the chips, bad choice IMHO. They changed the sangria in the margaritas, it’s bland. My normal order of Queso Flameado is no longer on menu. I asked, they can make it, yay! I received it, it’s mostly already chewed up beef fajita meat and sour cream. I believe there was at least 23 shreds of grated cheese…ok, maybe I’m exaggerating…but there’s a photo.
The price, I’m too disappointed to properly comment…or better yet, just ready to go home. Oh wait, I was just joined by a dad and his little 5 year old kid on his tablet…beside me, at the bar. Why? I might sound shallow, but I’m at the bar in an empty restaurant and I guess I’m a little over this place.
Maybe I’m picky. Sure. But I think the fact that hardly anyone is here, that speaks more than I can. Honestly, it’s just really sad. I almost wish this place was just still Spaghetti’s (does anyone remember that, here in this location…early to mid 90’s?).
I won’t return, unless I see or hear of something better in the future. There’s simply a ton of better options in the area.
… moreJanet Pence
Upon walking in we were promptly greeted and then seated. Immediately our waiter came and asked our drink order and brought us chips and salsa, which were delicious.
The menu I was not super impressed by. Perhaps if I would have been hungrier. There was nothing for the smaller appetite. I ended up ordering a side of beans and just had that with the chips and salsa.
Reasonably priced and great atmosphere.
… morePhil Patterson
The food was good and the service was great. However, my bill was $62 including the tip but my card was charged $65. I know $3 isn’t much, but it is the principle of it and is bad/sloppy business. I’m going to give them the benefit of the doubt that it was unintentional and I hope the extra went to the server. (It is also odd that I was given an orange felt tip pen to sign the check, which is why I took a picture in the first place.) If I ever go back, I will definitely pay with cash.
… morePeyton Brewer
we decided to come eat here as usual because we Love yalls food and always have great service and even this time we had great service
but cannot say the same about great food.
We where met with a changed menu. They didn’t have what my husband usual orders infact they got rid of half their menu. The tacos I usually get were falling apart from grease and had barely any flavor and the new food item my husband ordered had no flavor. we were very disappointed and probably won’t be coming back. We miss yalls old menu. The only reason I gave 2 stars is because yall still had the sopapilla and they were delicious!
… moreChowdhury S Abdullah
We have dined in twice at this location. It is becoming a to go place to dine in for us in Tyler. Both time the foods were a delight. The waitresses were super helpful and friendly to provide accurate information about the menu and cratered the food to us exactly the way we requested as we have some dietary restrictions. The foods were reasonably spiced, not overly salty unlike other restaurants and very tasty. Their family fajitas platter is a must to try out! The atmosphere is family friendly.
… moreBonnie Susewind
I wanted to leave an awesome review as we had a birthday dinner at the Tyler location this past week and MUST give a shout out to Pappas Brothers and their company acquiring the On The Border Restaurants! The menu change and food items were just like the Pappasitos menu items and all the food tasted fresh! Everything from the fire roasted salsa to fajitas (beef&shrimp) were cooked great along with the guacamole and queso. The floor manager Steven was very attentive and our waiter, Vicky explained the change of the menu as we were seated and took care of us. So glad to finally have here as the restaurants are really lacking in this region of Texas!
… moreTena Jones (Explored and Conquered)
Server was great, we had a small group and everything came out quick, correct and hot!
… moreKeith Hodges
I always have a great experience here… Great food and great service… Things that keep people coming back. Jose Luis is one of the best servers I’ve ever had at a restaurant… He’s one of the reasons why you feel comfortable and return over and over… Food is always solid as well… Definitely recommend this place when you’re in the Tyler Texas area
… moreCharles Story (Charlie)
We had the Wed Fajitas Special. Chicken & Beef. Best we have had in a while. Skirt steak was seasoned and grilled to perfection. BIG strips of tender, moist and medium rare steak. Oh and my wife said the chicken was delicious. We will be back as soon as my scale gives me the ok.
… moreBarry Gregory
We went for lunch to see if Pappas brothers had made changes. We were pleasantly surprised. Menu changes, salsa, chips were like pappasittas Fajitas were good and the cheese enchilada I ordered on the side was way better than when we went there a few months ago. Hopefully they will keep making On the Border more like pappasittas Tyler needs it
… more