Jalil Rasul
When I went today to this Subway I asked the guy if he could put more sauce on my sandwich. He said I have to charge you extra for extra sauce. I couldn’t believe it because this was the first Subway that ever told me that would charge for a little extra sauce. After that I asked to purchase a fountain drink and then he told me they are no refills. I was like why is that? He was like you are five people. I told him my children have their own kids water bottles. Like he actually thought five people were going to drink from one fountain drink. Anyways this was the worst experience I have ever had at a subway. Definitely not going back again.
… moreNavdeep Dosanjh
They are not personable at all. This new ownership really cheats you out of everything. They under portion everything compared to other subways. A kid fell off the bench there yesterday and the table fell on her and the two male employees just looked from afar like it was not their problem. This is you’re establishment take care of your customer. I gave this location many chances always to be disappointed.
… moreRichie Ritz
My wife just picked up a foot long cold cut combo for me. I opened it and as the pitcher shows the bread was dry and stale! Funny at this time Subway is running a promotion that states bread is always fresh. Just the opposite and this store is definitely not on track with the promotions offered! Bad customer product service! Go to this store on Elk Grove Blvd all the time never had this happen before! The person making the sandwich wasn’t paying attention or didn’t care!
… moreAshley Mullins
My daughter used to come in and get her usual from a really nice gentleman. He was so nice. The last two times she has been helped by a very rude woman. She is mean and rude, never makes her sandwich right, acts like she hates her job, and over charges her everytime for the cheese sauce. Please get better people working there.
… moreTajinder Kaur
Above and beyond customer service. I was so impressed by the owners sandy and the experience they gave us from the moment I walked in the door. From the taste of my sandwich, they obviously use local produce and high-quality ingredients because this was the best subway sandwich I’ve ever had. I will definitely come back again.
… moreCaryn Gardner
The employee Amanda is very rude and obviously knows nothing about customer service. Our subs were made incorrectly and we brought them the sub back with the receipt and pictures of the sandwiches and how they looked when we received them and she argued with me about the Chicken bacon ranch sub not having ranch on it, AFTER the owner of the store told her to remake the sandwich! She was sarcastic and patronizing the whole time, especially after I told her that I didn’t want another sandwich due to her unprofessional attitude and instead wanted my money back. She called the owner, Frank, again and begrudgingly refunded my money. I was going to order an additional sub but after her nasty attitude, I canceled it and intend to contact the owner myself tomorrow. We order all the time from this location as it is close to our home but after this experience, we will think twice before doing it again. Why would a Chicken Bacon RANCH sub not have ranch on it??? Lol
… moreramneet kaur
I had a fantastic experience here! The staff provided quick and friendly service, and the cleanliness of the space was impressive. From the dining area to the food preparation counters, everything was well-maintained and spotless, making my visit comfortable and enjoyable. Great job to the team for their excellent service and attention to detail
… moreDarlene Aceti
I’d give only 1 star if it wasn’t for the nice employee busting her butt trying to keep up during dinner time tonight. She was the only employee in sight taking care of a never ending line, phone orders and the register. Had to wait about 40 minutes to order my sandwich. The employee was friendly which is why I gave 3 stars instead of 1. Everytime I go in to this location there’s a long wait due to only having one employee working. In addition, Bread is never super fresh at this location which makes or breaks a sandwich. Owners or management need to hire help during peak hours for these overworked employees and not use day old bread. Prices have increased therefore so should the service and quality.
… moreEryn McCauley
Wow! All the stars. Today (Mon 3/6) was the best service I have received at a Subway. There was a line. The two men working there moved through the line efficiently and they were so sweet and polite to all of the guests. They also really cared about how they were making the sandwiches. I really appreciate that. I will come back to this location for sure. Keep up the good work!
… moreRC Trans INC
Probably one of the worst Subways I’ve ever been to. The worker did not care about service. She made me wait 20+ mins to order first and kept on making DoorDash orders. When it was my turn I was told by her that I’m holding up the line and I should see that she’s the only one working and not order multiple sandwiches. She was touching stuff in the garbage and kept touching the food with the same gloves. Burnt all of our sandwiches. Would never waste my time going here again. WORST SUBWAY
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