Edgar
I’m not sure what went wrong that night, but it was the first (and last) time we stopped by. It was late and the place was pretty empty. We placed a small order that took much longer than expected. The staff apologized for the delay, but when we got home, we weren’t even sure we received exactly what we ordered. Anyway, the burgers were inferior quality and overcooked. The jalapeño peppers were a little better, but no sauce was offered or included. Unfortunately, it was just a waste of money.
… morerory olson
This is incredible. The price of their burgers and drinks is ridiculous. 6 mozzarella sticks for six Dollars. Sonic, you are working your way out of business. I will not be back, food subpar, and now overpriced. I don’t even understand how you have so many stars as you roll down and look at these. They’re all one star I don’t believe five stars on any review is an actual customer this place is a dump.
… moreChiquita McNeil
My experience today was not good. I originally was given the wrong breakfast sandwich and then my sausage patty is a half a patty. I have never had a bad experience.
… moreJayme Ersch
They are awful when it comes to service and just don’t pay attention to order’s at all. That or because they have gotten use to me they choose to just pick on me! They always mess up my order! I also for a mango slush with extra flavor, added blue raspberry bubbles with extra bubbles! They did amazing at first. Now they always mess it up and never get it right, thy manage to either never do any flavor at all, no bubbles or just two bubbles to tease me. This time they ended up adding nerds to my drink and my 16 year old said mom they just like messing your order up. ♀️ Please speak to your associates about making peoples orders correctly.
… moreShane Bryan
We pulled up for our lunch break was told 15 minutes to get our food 20 minutes later we were told that it was just being made when I was asked for a refund because we didn’t even have time to eat anymore, I was told that the $130 order ahead of us was more important, so I am glad that my money is of equal value.The lady who was waiting prior to us said she’d waited 30 minutes and her food was brought to her cold. Also whoever the manager is needs to work on her customer service. Just because someone asks for a refund doesn’t mean you need to get ugly with them.
… moreJustin Cooper
Ordered a coke and a toffee bites after waiting almost 40 minutes n being told my order was coming everything the guy came out I had to call the restaurant and ask where my stuff is and they r like o sry we dont even have the bites but we’ll send ur drink out or give u some tots or fries w it. I finally get my drink n tots after like 45 min n the drink is wrong had to call the restaurant to get them to come back out n give me the right drink. One other couple settin outside had to wait 45 mins for 2 meals so crazy
… moreSam Gatica
Had to pick an uber eats order from this location and waited over 35 minutes for the order. I checked in multiple times while waiting the 35 minutes to ask about the status of the order and was reassured it was on the way. Come to find out after my 3rd or 4th check in l they gave the order to another driver 5 minutes after I arrived despite being told they would bring it out to me soon. So I was essentially lied to and I had to cancel the order and missed the pickup for my next delivery due to the next order’s store being closed which cost me money time and gas tonight. THATS JUST PT.1
PT.2 I got hungry and decided to return in the same hour as a customer this time willing to give them a chance to make it right. I asked for a simple order of mozzarella sticks and was hoping to get them comped or discounted to compensate for my troubles. Seemed like a reasonable price to discuss potential comp or discounting but the manager I spoke with was horrible at customer service and communication. She had a hostile tone and shut me down in the middle of my explanation as to what happened earlier when it was THEIR mistake. $7 people. They thought it was too much trouble to even discount a $7 order of mozzarella sticks to make things right and gain a new customer but it seems that was too much for the manager to handle. There’s no interpersonal skills at this location from whoever the manager was as I did not get her name, but know if you decide to come here you’re actively choosing worse customer service and quality of food and experience. Anywhere else would be more worth your money. As a result of their lack of communication with my delivery order earlier, I got a strike on my uber delivery account and am at risk of being terminated despite all that happened being out of my control. Shame on the manager and shame on whoever runs the place because they obviously don’t check in on their staff enough. The cashiers can only do so much and failure to deliver good service is a result of poor management and lack of training and care. I better hear from someone higher up because this is unacceptable and a business doomed to fail any day now if it keeps up.
… morePauly Kramer
I live nearby and frequent this restaurant. Food is always good, staff is always polite, but daaaaaaaaang is this place slow. I think on average it’s about a 20 minute wait for food if after 5pm, and the longest I’ve waited was close to 45 minutes because I was sandwiched in the drive thru. Don’t come here unless you have at least an hour.
… moreToni Launder
I spent $11 on a burger meal, but the entire meal was cold. The fries were not hot at all. The cheese on the burger was not even melted. I could not bring this to the attention of an employee because I purchased this meal on my lunch break. I am extremely dissatisfied and will not be returning to this location. I’ve already filled out a customer survey with receipt information. I don’t want to hear from anyone unless they offer a refund.
… moreAngel Henderson
Worst service ever…I’ve noticed a significant decline in this Sonic I’ve been coming there for over 20yrs..now they can’t keep any staff the service is horrible…its empty, I’ve seen what little employees they have just sitting outside on the benches because they dont have customers. I’ve still been trying to come because I do enjoy their slushies. I only order 1 slushie and I’ve ordered this same slushie for 10yrs now…I get a strawberry lemonade slushie with the NATURAL LEMONADE, I go today to try to order the same one I always order and the lady at the drive thru argued me down that they dont do that I asked her since when because its the only one I order she begins to be very argumentative, rude and condinsending about it…I wouldn’t of specifically asked for it if I’ve never gotten it before…I told her never mind since she didn’t know she proceeds to tell me shed the GENERAL MGR and she does know…so if thats the behavior of a GENERAL MGR hired by Sonic then now I see why this location cant keep employees or customers. It’s not my fault the GERNERAL MGR has to work drive thru because there are no employees…I’m just a paying customer trying to get service…but I will NEVER spend another dime there!!!
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