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Counter-serve eatery dishing up Mexican classics including hand-rolled tortillas, burritos & tacos.
Address and Contact Information
Address: 2250 N University Pkwy Ste 816, Provo, UT 84604
Phone: (801) 375-5133
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Feisty Grandma
I sure miss having Cafe Rio so this was my TREAT on Valentine’s Day. And look how cute their Valentine’s Day plates were! It was SCRUMPTIOUS! And, for a crazy busy day, they were very organized and streamlined.
… moreSherman On
None of a big fan of Café Rio so the food here was delicious. Service was friendly sympathy employees working hard to try to keep it clean as extremely busy so I can imagine if you got different times of the day or different times of the week it could be Quite alike in the drive-through but also inside I didn’t like how I have an outdoor patio that was covered that you could eat outside would recommend and look forward to coming back
… moreNathan Ashby
Food is alright if they understand you. Went to this location and after failing to be understood showed them what I wanted on my phone in plain text. They still got the order wrong.
The food is fine, but recently tried a place called sonoroa and their Mexican food is on another level. They didn’t mess up my order either. Again, that’s SONORA. In Provo. Way better than these amateurs.
… moreThe food is fine, but recently tried a place called sonoroa and their Mexican food is on another level. They didn’t mess up my order either. Again, that’s SONORA. In Provo. Way better than these amateurs.
Jeff Harris
Restaurant is dirty and for the last six months, they’ve been reducing their portion size and removing things from the menu as well as reducing their large drink size from 32 ounces down to 16/20 ounces. Used to be a great place to eat for fresh food. They’re moving downhill fast. Serving and prep area was dirty employees lethargic, and unwilling to be engaging and ask an answer questions or make things right. Services slow and sloppy. I’d like to think this was only at this restaurant, but actually both restaurants in Provo and the one in Vineyard all have the same problem.
… moreGrace Theobald
Don’t go an hour before closing because your quesadilla will look like this. We showed up at 10:05 and the guy looked so disgusted that we would order something that needed to be cooked on the grill after cleaned it. Super disappointed. Will not be returning.
… moreNicholas Coleman Art
Not sure what happened as of maybe this last week? The recipes changed? Not for the better, extra salt, extra sugar? Meat quality not quite the same, citrus on chips – regular tortilla chips should be the standard. Making them like costa vida is not the way forward. Go back to tried and true recipes!! New packing is not great either, way more waste! So sad!
… moreLiu Kong
Horrible experience.
My pickup order was supposed to be ready at 9:00 PM and wasn’t given to me until 9:20 PM. While waiting, employees were yelling profanity at each other, laughing, and clearly not working on my order, even though the restaurant was almost empty.
When I got home, several items were missing. I ordered a large salad and received a small one that smelled bad, and the burrito barely had any meat.
My wife went back to fix the order and was yelled at by an employee, told the register was closed, there was no food left, and that she had to leave because they were closing — 20 minutes before their posted closing time.
Dirty place, rude staff, terrible service, awful food. This completely ruined a family dinner.
Never coming back.
… moreMy pickup order was supposed to be ready at 9:00 PM and wasn’t given to me until 9:20 PM. While waiting, employees were yelling profanity at each other, laughing, and clearly not working on my order, even though the restaurant was almost empty.
When I got home, several items were missing. I ordered a large salad and received a small one that smelled bad, and the burrito barely had any meat.
My wife went back to fix the order and was yelled at by an employee, told the register was closed, there was no food left, and that she had to leave because they were closing — 20 minutes before their posted closing time.
Dirty place, rude staff, terrible service, awful food. This completely ruined a family dinner.
Never coming back.
Olivia Nelson
Food is delicious! I do love the sweet pork salad. However, 2/3 of our previous visits, they did not have corn tortillas (for my gluten free friend). And the last time we got chips and queso, the queso was watery and a little weird. Not a fan. It was delicious the previous time tho soo idk. Also the cashier did ring up one of our orders wrong as well as the guy in front of us. To be fair, we were using coupons which can be confusing.
… moreAnnette Fairbanks
I’m saddened to do this, as I have loved Cafe Rio for the last decade since I moved to Provo, but my recent experiences with this location have been frustrating and disappointing.
First of all the new menu changes are HORRIBLE! Fewer options and less food with those options. Portions are smaller and there are fewer add ons. You used to get guacamole and sour cream along with a side salad or rice and beans with the quesadilla. Now you don’t unless you pay for it. They’ve gone the way of Costa Vida. The food you do get is way more expensive. We used to pay between $20-$30 when my husband and I ate there. Now it’s between $40-$50 for less food.
To add to all of that frustration, the last few curbside pickup orders we’ve made haven’t been accurate. Items are missing. Sides we paid a lot for haven’t been added. I hate rice and they keep including it even though I always specify no rice. Thr wrong beans are added. They forget the cheese. Stuff like that. They are prompt to give us a refund or points on the app, but I’m getting awfully tired of paying more money for orders that are consistently messed up.
This location used to be great. It’s so sad they’ve deteriorated. Unless they bring back the old menu or significantly improve their service, I don’t think we’ll be returning. It’s not worth it anymore.
… moreFirst of all the new menu changes are HORRIBLE! Fewer options and less food with those options. Portions are smaller and there are fewer add ons. You used to get guacamole and sour cream along with a side salad or rice and beans with the quesadilla. Now you don’t unless you pay for it. They’ve gone the way of Costa Vida. The food you do get is way more expensive. We used to pay between $20-$30 when my husband and I ate there. Now it’s between $40-$50 for less food.
To add to all of that frustration, the last few curbside pickup orders we’ve made haven’t been accurate. Items are missing. Sides we paid a lot for haven’t been added. I hate rice and they keep including it even though I always specify no rice. Thr wrong beans are added. They forget the cheese. Stuff like that. They are prompt to give us a refund or points on the app, but I’m getting awfully tired of paying more money for orders that are consistently messed up.
This location used to be great. It’s so sad they’ve deteriorated. Unless they bring back the old menu or significantly improve their service, I don’t think we’ll be returning. It’s not worth it anymore.
Amber Maughan
I experienced the worst service today
I went inside to take advantage of the 2 for $20 deal. On the Facebook ad it said you can use the coupon below. When I went to check out. They told me I had to get the app
I tried doing the app, it wasn’t working. I tried doing it online. It was making me order everything, but I already had my food. The cashier ignored me completely. I asked her for the manager again twice. The cashier only said she’s here and didn’t go get the manager. The manager had walked by again at one point on the phone. She never came back to check or help me. So I left, the food sitting on the tray. It shouldn’t be that hard to use a deal going on and it was frustrating that I was completely ignored when I was asking for help. Do better!
… moreI went inside to take advantage of the 2 for $20 deal. On the Facebook ad it said you can use the coupon below. When I went to check out. They told me I had to get the app
I tried doing the app, it wasn’t working. I tried doing it online. It was making me order everything, but I already had my food. The cashier ignored me completely. I asked her for the manager again twice. The cashier only said she’s here and didn’t go get the manager. The manager had walked by again at one point on the phone. She never came back to check or help me. So I left, the food sitting on the tray. It shouldn’t be that hard to use a deal going on and it was frustrating that I was completely ignored when I was asking for help. Do better!