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At LongHorn Steakhouse, we serve steak as it was meant to be – perfectly seasoned and expertly grilled by our Grill Masters. Choose from legendary favorites like our Bone-In Outlaw Ribeye or our tender, center-cut Flo’s Filet. And if you love steak, wait until you see what our Grill Masters can do with other favorites like our Parmesan Crusted Chicken, hand-cut LongHorn Salmon or our slow-cooked Baby Back Ribs. Looking for a bigger, better lunch? Try one of our Steakhouse Lunch Plates, like our Half-Pound Steakhouse Cheeseburger or our 6 oz. Crispy Buttermilk Chicken Sandwich with your choice of side, soup, or salad. Don’t forget to save room for our Chocolate Stampede! Come in today and experience steak done right.
Casual steakhouse chain known for grilled beef & other American dishes in a ranch-style space.
Hours
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–11 PM |
| Saturday | 11 AM–11 PM |
| Sunday | 11 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
Address and Contact Information
Address: 955 Hanes Mall Blvd, Winston-Salem, NC 27103
Phone: (336) 760-1700
Menu Photos
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Reviews
Tamijah C
Everything was so flavorful. Food came very quick and I didn’t get a chat I get full off of bread. Drink was amazing !! Everything was affordable and portioned properly. The bonus was a GREAT waitress name Alexis(spell check maybe). She was very friendly, checked on table constantly, got refills(tea) constantly without having to be asked .
… moreKatherine Larrequi
My sister in law came from New York and she wanted steak. When we arrived to the location there was a wait of 20 minutes. The location was busy and servers were doing different things. Our food order took a little longer then I like. We took our dessert to go because it just took to long.
… moreVic King
Incident date: 1/20/26 at lunchtime
Initial outreach: 1/21/26
Follow call 1/24/26
2nd follow up call 2/27/26
Posted google review: 2/27/26
I’m writing this review because this establishment has long been one of my favorite and most frequently visited places, but unfortunately, it seems to have lost its spark when it comes to customer service.
Last Saturday, my parents stopped in for lunch and experienced service so poor that they chose to walk out before even placing an order. That alone speaks volumes. I was extremely disappointed to hear about their experience, especially considering how often I support this business.
I called that same day and spoke with a young lady named Alexia. I requested a callback from the general manager, John. It has now been seven days since the incident, and I have yet to receive a call. I’m not sure whether the message was relayed, but the lack of follow-up only adds to the frustration.
I spend a significant amount of money here, including purchasing gift cards for friends and family. However, until this matter is addressed, I will not be dining here, buying gift cards, or recommending this establishment to others. It’s truly unfortunate that no one reached out to me prior to leaving this review, I’ve exhausted every possibility through outreach prior to leaving this review.
I would appreciate a prompt callback from someone in leadership to resolve this matter. My information was provided last week on Saturday, 2/21/26!
… moreInitial outreach: 1/21/26
Follow call 1/24/26
2nd follow up call 2/27/26
Posted google review: 2/27/26
I’m writing this review because this establishment has long been one of my favorite and most frequently visited places, but unfortunately, it seems to have lost its spark when it comes to customer service.
Last Saturday, my parents stopped in for lunch and experienced service so poor that they chose to walk out before even placing an order. That alone speaks volumes. I was extremely disappointed to hear about their experience, especially considering how often I support this business.
I called that same day and spoke with a young lady named Alexia. I requested a callback from the general manager, John. It has now been seven days since the incident, and I have yet to receive a call. I’m not sure whether the message was relayed, but the lack of follow-up only adds to the frustration.
I spend a significant amount of money here, including purchasing gift cards for friends and family. However, until this matter is addressed, I will not be dining here, buying gift cards, or recommending this establishment to others. It’s truly unfortunate that no one reached out to me prior to leaving this review, I’ve exhausted every possibility through outreach prior to leaving this review.
I would appreciate a prompt callback from someone in leadership to resolve this matter. My information was provided last week on Saturday, 2/21/26!
Jennifer Hedrick
The service here was phenomenal. We ate at lunch time on Black Friday and had a gentleman waiter. He was wonderful. The food was so good. I will go back to this location.
… moreWilliam Toomey
The steak was excellent. Highly recommend the ribeye bone in. Thank you for the great food and service.
… moreMichael
We arrived at 5:45 on a Thursday evening and was promptly greeted by one of the managers, Dale. We were advised that the wait time was approximately 40 – 45 minutes. Our alert that our table was ready was delivered via text message within 20 minutes.
Our entire dinner experience was amazing. Customer service and the first impression is so important, especially when there are so many other restaurants competing for your business. Dale, you and your team did a great job!
Thank you!!
… moreOur entire dinner experience was amazing. Customer service and the first impression is so important, especially when there are so many other restaurants competing for your business. Dale, you and your team did a great job!
Thank you!!
Jacqueline
Worst experience at longhorn today for lunch. We haven’t been to eat in several months because of the poor and slow service the past few visits. We decided to try again today to see if things changed. Unfortunately they have declined more.
Went around 12:30 was told a 30 minute wait due to a shortage of staff. We decided to wait….big mistake. Got seated 45 minutes later. Took 10 minutes to get a waitress to come to the table then another 15 minutes for drinks. Note we never got asked if we wanted refills
The salads took another 20 minutes and the main course didn’t arrive until 2:20.
The steaks were overcooked and the baked potatoes were loaded when we requested them plain.
We didn’t bother saying anything because we just wanted the bill to pay and leave
And there were only a few tables in the restaurant with patrons besides us
We will never be going to this Longhorn again
Texas roadhouse is superior in every way
… moreWent around 12:30 was told a 30 minute wait due to a shortage of staff. We decided to wait….big mistake. Got seated 45 minutes later. Took 10 minutes to get a waitress to come to the table then another 15 minutes for drinks. Note we never got asked if we wanted refills
The salads took another 20 minutes and the main course didn’t arrive until 2:20.
The steaks were overcooked and the baked potatoes were loaded when we requested them plain.
We didn’t bother saying anything because we just wanted the bill to pay and leave
And there were only a few tables in the restaurant with patrons besides us
We will never be going to this Longhorn again
Texas roadhouse is superior in every way
John Kelly
Good service, great food. Bread could’ve been slightly crustier but not a gripe. Steaks were perfection and the ceasar salad wasn’t needing to be patted dry, dressing well stuck, enough cheese. Broccoli was soft but not over steamed. Tater was the wife’s and she didn’t want the green onions… Background music was audible but stayed in the background, thank goodness. Tyler was easy to work with, there was a mis order, probably my fault for clouding my wife’s order but he claimed responsibility and fixed it quickly. Will be back for sure…
… moreJerry Snider
After sitting down took 16 minutes before we had someone to wait on us. Once got waited on. We got out bread and drinks. Went 25 minutes before we got our food. Salad came after we got our food. The Ribeye that I got was supposed to be 12 Oz. If I had a scale it wouldn’t have been about 8 Oz. Never saw a ribeye cut so thin except on a sandwich. Had to send it back because I order a med rare and got beef jerky. It was almost burnt. Sent it back the other one was good. The service well eat ice with my food. I only got 1/2 glass refill. By the time I got my 2nd steak I was out of tea. Had to finish my food eating ice. So the question is would I come back. Most definitely not. This was my last time in years. It made my choice of never to come back again.
After reading some of the other people’s reviews. I feel like there is some training issues in all areas. I, myself on a restaurant, seen this is an issue in alot of restaurant chains. The care of making food should be a gourmet. It shouldn’t be like a fast food joint. Need to weigh the steaks if you’re cutting them. There was no way a 12 Oz ribeye is a 1/4 in thick. I had thought about going back there to straighten them out. Turn my Gordon Ramsey attitude out on them.
Jerry
… moreAfter reading some of the other people’s reviews. I feel like there is some training issues in all areas. I, myself on a restaurant, seen this is an issue in alot of restaurant chains. The care of making food should be a gourmet. It shouldn’t be like a fast food joint. Need to weigh the steaks if you’re cutting them. There was no way a 12 Oz ribeye is a 1/4 in thick. I had thought about going back there to straighten them out. Turn my Gordon Ramsey attitude out on them.
Jerry
gd fy
This was the 2nd time eating at Longhorn within a week. Unlike the 1st experience on Feb. 25, 2026 this 2nd experience on March 1, 2026 was HORRIBLE!
EVERYTHING WAS HORRIBLE! I was wondering why all of the food couldn’t fit in the bag as it did on Feb 25th. It’s because they packed it wrong. I was excited to see in the first experience the portion size was great and the the meats was in the same plate, and the sides were in different containers. No condiments were touching my food because they had a space on the outside of the container for the condiment container to go. Expected that on March 1st, but was highly disappointed!
But Sunday March 1, 2026, they packed it horrible, it was confusing to sort who’s order was what. it was also very obvious that the portion sizes were much smaller than when we ordered the same things a few days before.
I do NOT like my condiments or butter containers put in my tray touching my food. That’s disgusting! One was sitting on top of my cheese that was on my chicken. The other condiment containers were in the plate touching food. Nasty!
The food was not hot, like it had been sitting for a while. The cheese on the chicken was cold and looked like plastic. Supposed to been 2 Parmesan cheese with crusted and 1 w/o crust, but it was the opposite. The chicken was dry and cold, like it had been sitting for a while. Did not taste like Feb 25th. No extra sauce on ribs as requested. I asked for BBQ sauce on my ribs with extra sauce on the side. Ribs were burned to the point you can taste the burn over the rib flavor. 1 baked potato was partially bad. The taste of the food was not at all good on March 1st, like it was on Feb 25th.
Glad this wasn’t my first experience because I’m HIGHLY DISAPPOINTED with the meal on March 1, 2026! But not sure if I will ever come back, because that was almost $90 for a horrible meal. My order check number on March 1, 2026 was 805812, transaction number 1146800519. Longhorn management needs to make this right. I feel like I was robbed, ripped off, cheated, because I was.
Ordered almost the same order as Feb 25th, other than the change of 2 sides, but got 2 totally, completely different experiences with the same restaurant. Also, I tried to order around 3pm but it wasn’t on the online order menu at that time. Really frustrating! I like to order before dinner rush.
Also what I’m about to say next is weird and disturbing. The person that brought me my food, asked me to sign the paper and I paid with PayPal, not a credit card. PayPal is prepaid. They didn’t do that last time. I was very disturbed and uncomfortable with that situation. She said it was to be sure nothing happens with the credit card, but again I did not use a credit card and it clearly said on the receipt PayPal. And she did not do that for the car beside me that she handed a bag to. Maybe she was thinking I would add a tip, but I never add a tip until I know that my order is correct and tastes great. Had it been the same experience as Feb 25th, I would have made sure I went back later to tip. But it was horrible!
I should be asking for my money back. After filling out the survey and requesting I be contacted, but nobody has contacted me yet, so that’s why I decided to do a Google review.
… moreEVERYTHING WAS HORRIBLE! I was wondering why all of the food couldn’t fit in the bag as it did on Feb 25th. It’s because they packed it wrong. I was excited to see in the first experience the portion size was great and the the meats was in the same plate, and the sides were in different containers. No condiments were touching my food because they had a space on the outside of the container for the condiment container to go. Expected that on March 1st, but was highly disappointed!
But Sunday March 1, 2026, they packed it horrible, it was confusing to sort who’s order was what. it was also very obvious that the portion sizes were much smaller than when we ordered the same things a few days before.
I do NOT like my condiments or butter containers put in my tray touching my food. That’s disgusting! One was sitting on top of my cheese that was on my chicken. The other condiment containers were in the plate touching food. Nasty!
The food was not hot, like it had been sitting for a while. The cheese on the chicken was cold and looked like plastic. Supposed to been 2 Parmesan cheese with crusted and 1 w/o crust, but it was the opposite. The chicken was dry and cold, like it had been sitting for a while. Did not taste like Feb 25th. No extra sauce on ribs as requested. I asked for BBQ sauce on my ribs with extra sauce on the side. Ribs were burned to the point you can taste the burn over the rib flavor. 1 baked potato was partially bad. The taste of the food was not at all good on March 1st, like it was on Feb 25th.
Glad this wasn’t my first experience because I’m HIGHLY DISAPPOINTED with the meal on March 1, 2026! But not sure if I will ever come back, because that was almost $90 for a horrible meal. My order check number on March 1, 2026 was 805812, transaction number 1146800519. Longhorn management needs to make this right. I feel like I was robbed, ripped off, cheated, because I was.
Ordered almost the same order as Feb 25th, other than the change of 2 sides, but got 2 totally, completely different experiences with the same restaurant. Also, I tried to order around 3pm but it wasn’t on the online order menu at that time. Really frustrating! I like to order before dinner rush.
Also what I’m about to say next is weird and disturbing. The person that brought me my food, asked me to sign the paper and I paid with PayPal, not a credit card. PayPal is prepaid. They didn’t do that last time. I was very disturbed and uncomfortable with that situation. She said it was to be sure nothing happens with the credit card, but again I did not use a credit card and it clearly said on the receipt PayPal. And she did not do that for the car beside me that she handed a bag to. Maybe she was thinking I would add a tip, but I never add a tip until I know that my order is correct and tastes great. Had it been the same experience as Feb 25th, I would have made sure I went back later to tip. But it was horrible!
I should be asking for my money back. After filling out the survey and requesting I be contacted, but nobody has contacted me yet, so that’s why I decided to do a Google review.