david danenberg
I understand shrinkflation is a thing these days, but Jimmy John’s should honestly be ashamed. I just paid $16 for a BLT with extra bacon, and what I got looked like a miniature version of the sandwich it’s supposed to be. I received five small pieces of bacon—if that’s considered “extra,” I’d hate to see the regular portion. On top of that, the bacon tasted either burnt or like it had been over-microwaved.
The service didn’t help the experience either. I walked in and waited… and waited… until someone finally noticed me. The employee did apologize and handed me my food quickly, but there was no attention to the front door when I arrived. On a positive note, the place was clean, and the one employee there was actively cleaning, which I appreciated.
Unfortunately, the sandwich itself was just very “mid,” and if this is the standard, I won’t be returning
… moreAshley
Very clean location, the person working during my visit was giving a master class on customer service and my sandwich was exactly what I was craving from Jimmy John’s. Thank you!
… moreDelia Ramos-Cano
Thank you Niomi for your kind service this morning. As a business owner my phones never stop ringing. You were very patient and helpful with me placing my order for my employees. You provided excellent customer service.
… moreTatianna M
Just tried to go here, very unprofessional location. Staff place calls on hold and do not pick up again. This new establishment in Visalia is not a good place to grab food at. Made an order online for me and my husband and it came back very sloppy and looked like someone purposely messed it up.
… moreI write Checks at the grocery store. So?
Nice service and quick and blah blah it’s what you’d expect. If I have one gripe it’s that I ALWAYS bang my elbow on the trim that runs around the booth chairs. You know right on the inside of your elbow where it like vibrates and hurts like hell when you hit it? Every. Time.
Otherwise: no complaints
… moreWTF ISthis
The food was good. Had a simple turkey sandwich called the turkey tom. With avocado spread. It seemed a bit exspensive but at food places we dont just pay for food but the convenience of fast food. Overall 4/5 would eat again
… moreMelissa Palmaymesa
Poor customer service. I ordered a sandwich for delivery and never received it. I called after a hour because showed delivered and was told the driver just left. After 2 hours of waiting I called to cancel my order. They refused because the driver stated they delivered it. I received zero delivery and was refused a refund. I reached out to the corporate office with zero resolution. Horrible customer service
… moreChris McCormack
Don’t order online for pick up!
The food is pretty good, if you want something simple. But either get delivery or order at the counter. Their policy is that pick up orders take lowest priority. I ordered online, got there 15 minutes later, watched a guy come in, order his food, get his food, and leave, then still had to wait 5 more minutes before mine was done. A couple minutes before I got my food, I overheard a worker asking how many deliveries were left to make. I assume my wait would have been longer if there were more of those to make.
… moreDavid Campbell
Amazing customer service every time, you can count on it! And yes of course “freaky fast delivery!” I’m pretty sure this sandwich company is held to a higher standard which is nice because they’re always clean restaurants! My favorite sandwich is the plain old “turkey Tom” is bomb. Also I recently found out they’ll sell you a whole or sliced pickle! This downtown location is awesome, just expect parking issues.
… moreKyle Schmidt
A solo trip out and I opt for a The #12 Beach club, not my usual choice but I was delusional…to go please! Friends, this was one of the most bland, flavorless meals I’ve eaten. You can’t fault the sweet boy with rosy cheeks behind the counter who made it. He was just following directions from Mr. James Johnathan. But I persevered and consumed it regardless for the calories.. I’m getting something else next time thanks!
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