
Address and Contact Information
Address: 923-3 W Corbett Ave, Swansboro, NC 28584
Phone: (252) 764-5817
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Sweeter Things Bakery Cafe Coffee and Tea Shop
Sweeter Things Bakery Cafe | Swansboro NC – Facebook
VIEW THE Menu – Sweeter Things Bakery Cafe Coffee and Tea Shop
Reviews
I called ahead and asked for a favor— a gender reveal cake with just 24 hours’ notice. Since this wasn’t within their usual turnaround time, they had to get special approval, which I truly appreciated at the time. However, after everything that happened, I regret placing this order.
This cake was for my sister, and when she arrived to pick it up, the requested “Boy or Girl?” lettering was completely missing. They simply forgot. She went back inside and asked them to fix it, and they suggested fondant instead of buttercream, saying it would look better. But that it would take an extra 40 minutes. She lives 40 minutes away, so this was already a huge inconvenience, but she killed time in town.
When she returned, expecting the fondant lettering they had suggested, she was given something completely different—not fondant, not even close. It looks like loose cookie icing. On top of that, she was charged $50 after tip and tax (which she tipped assuming the job would be done correctly), and no one even apologized for the mistake or the wasted time.
If they had just been upfront and told me, “We aren’t skilled enough for the lettering you’re requesting,” I would have understood and taken my business elsewhere. Instead, they accepted the order, botched the most important piece of this reveal, and left us scrambling on a day that was supposed to be special. I’m beyond disappointed.
This makes me unsure if the correct gender color will be inside.
Giving 3-stars for the efforts on the owner/managers part to do this for me/my sister and her husband on short notice.
I’m not looking for a defense and some “reasonable” explanation from the owner of this page, as I see with other bad reviews. A simple I’m sorry and a partial refund would have gone a long way.
**in response to the owner below**
Funny how none of this was mentioned to me over text when you only offered a refund as a bribe to take down my bad review. Also kind of crazy to say my sister just “grabbed and left” as if the cake was just sitting out for anyone to grab. She spoke with a snotty blonde who avoided eye contact and gave her the cake. Asked if my sister had already paid, to which my sister said yes, then left. Plenty of opportunity to explain if you ask me.
If the owner could take reasonability and take a bad review maybe they’d run a better business but they’re constantly lying about a situation to save their butt.
I’m not so shocked about the amount of good reviews they have as they have probably offered to pay others off for taking their bad reviews down.
And if the boss really thinks this cake looks good – they’re half the problem lol
They keep a very updated and exciting specials board. I recently visited and they had an Ozzy Osbourne themed specials menu- I ordered the “Sweet Child of Mine Latte”. Last time I came they had their fall drinks on their specials board. I ordered the “Harvest Moon” and it was spectacular-it should be a regular menu item!
The owner is so kind and seems to really work hard right alongside her employees. I have often seen her behind the counter crafting beverages and preparing pastries plates. She was training a new hire when I visited last and it was clear to me that she was modeling a high standard of service for her newest team member.
I look forward to my next visit!
After owner response: OK, but being a “Coffee and tea shop’ that supports bakeries is MUCH different than your title and signage depicts. Nowhere in the title, signage or Google listing am I lead to believe your are a coffee shop since your title states ‘Bakery’ as does your Google Listing. Sweeter Things Coffee and Pastry Shop or something like that would have been better since you ARE a Coffee Shop. Good luck with your business, and the ice cream will always next door will always be the best.
I wasn’t able going to leave a 4-star review because they forgot to make my order and had to be reminded after several customers passed by, but after trying the food, decided that didn’t matter so much. If I was in the area again (staying in Morehead) I would certainly make this drive for the danish alone.
I didn’t get to see any of the yummy pastries but have heard great things about them and definitely will go back earlier in the day to take part!
I’m allergic to cinnamon and mango so tend to be kind of picky when it comes to baked items, and they were super cautious about what did have cinnamon in it.
The staff was so kind and patient since I didn’t know what I wanted and wanted them to order for me. I can’t wait to be a regular at this place! Thank you for being here!