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Chipotle Johnstown Rd is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 9825 Johnstown Rd, New Albany, OH 43054
Phone: (380) 229-6010
Order and Reservations
Order: Order online
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Last Updates
Reviews
John Hershey
I go here regularly. Up until now it has been good. My last two visits have been not so good. I went here twice this week. The first time was on 1/28 and 1/30 today. Both times mind you I walk in and they are out of steak each time. I had to wait until the guy who cooks the meats cuts it up. So people go before me while I wait. The same guy both days just taking his time putting his gloves on and then his cutting gloves on like people should just have all the time in the world to wait on him. His job is to keep the meats cooked and cut and fill the container so there is meat ready when they run out. The first time it was before the 5 pm rush and this day was 11:30. His only job is to be ready and not run out. So the other down fall is the person making my bowl rushed over and gets some steak while he cuts it. So I mainly got fat for my steak. They need to be ready to serve during peak times. They need some sort of a manager at this store to make sure guidelines are being followed.
… moreirtaza sarwar
I’m extremely disappointed with Chipotle and feel the need to warn others. Today, I found a long hair mixed into my rice. I didn’t bother going back because there’s no way to “prove” it over a $9 bowl, but it was absolutely disgusting.
What makes this worse is that just a few weeks ago, I found a fly in my salad leaves from another visit. Two serious hygiene issues in such a short time is unacceptable.
After seeing a video about the top 10 unhygienic food chains and Chipotle being listed. I’m honestly not surprised anymore. This was the last straw.
I will never be visiting any Chipotle location again, and I’m sharing this so others stay aware. Food safety should be taken seriously, and clearly that’s not happening here.
… moreWhat makes this worse is that just a few weeks ago, I found a fly in my salad leaves from another visit. Two serious hygiene issues in such a short time is unacceptable.
After seeing a video about the top 10 unhygienic food chains and Chipotle being listed. I’m honestly not surprised anymore. This was the last straw.
I will never be visiting any Chipotle location again, and I’m sharing this so others stay aware. Food safety should be taken seriously, and clearly that’s not happening here.
Julie Ruiz
This location started out strong but with every recent trip it’s getting worse and worse. I’m not sure if it’s lack of training or poor management of the restaurant but, they are consistently out of key ingredients. The food line for indoor service isn’t stocked properly and the staff has to run back to the carryout line to replenish without help while the customers wait. The online service isn’t any better, twice they have made the items in my order completely incorrect. These poor kids making the food need guidance and proper training.
… moreJoel torgison
This Chipotle is very poorly managed. When I was in there they had 7 people and 1 dude making burritos for customers. They had 2 people in the back making orders for the drive up. Completely ridiculous the guy running the register needs to get off his butt and support. The lines were almost out the door and they just didn’t care. No customer focus. Total garbage. Fire the manager of this place.
… moreKeah Burton
It depends on the day, sometimes you get someone nice and sometimes not. This location is ALWAYS OUT of something! Everyday, and they barely want to put food on your bowl and make you pay extra for just a little bit more. I don’t want extra, I just want the right amount! Someone doesn’t know how to order their stock because they’re always out of something. This I ordered for my team at work, they didn’t have what they wanted and the meat they put on there was such a small amount, I had to do extra meat for everyone. I wouldn’t recommend this location since they’re always out of toppings and have the Nerve to be open until 11pm, it was 6pm and yall were already out of stuff for the night and people still have to pay full price for food that didn’t get fixed exactly how they wanted it.
… moreBrianna Nauman
This chipotle is HORRENDOUS! If I could give -50 starts I would. They were really good the first few weeks of opening, but they have fallen off so bad. They’re worse than the Hamilton Rd location. We did a pick up order, $50 worth of food and NOTHING WAS RIGHT. We had one veggie burrito, a steak quesadilla and two chicken bowls. They were OUT OF HALF OF THEIR ITEMS, and didn’t tell their customers that they were out. Just keep filling orders. And they’re online only, and can’t even get that right. Then I tried to call the store to speak to a manager and got an automated system to use the Pepper support service which got me nowhere. We will NEVER EVER eat here again. We live in Johnstown and we will drive 35 minutes to Westerville from here on out.
Pictures below are the two chicken bowls and my “quesadilla”
Worst experience ever!
… morePictures below are the two chicken bowls and my “quesadilla”
Worst experience ever!
layla
if i could leave zero stars i would. we ordered online for two bowls both of them double chicken and guacamole. 45 dollars plus tip. upon opening up the bowls our orders had no more than 3 pieces of chicken and it was literally DRENCHED with the liquids of the beans it literally looked like bird food. i would have expected this if we had ordered 3 minutes before close but we literally ordered at 7pm. we drove all the way there just to get a manager to look at the order and asked if they would eat this for dinner. He sat there and tried to argue about why it looked like that and that there was chicken in the order. we had asked for a refund but instead he rather argued about it. Horrendous customer service. did said refund behind their noses and not to mention the employees sat there with smug faces . when i look over to the person ordering in line their bowl was neatly done and FULL packed with food. interesting how it works when you order online. thought this was the end of it but when we were leaving to get to the car one of their employees had the audacity to stand there and dance childishly mocking us. HORRIBLE HORRIBLE. Take the accountability that your service and quality of food is not up to par. Not to mention we never ordered from this location before the app just happened to send our order there. Never going back and i advise others not to either. Management looks super poor too, shouldn’t allow teenagers to be working such a role if you can’t take a customer service business seriously.
… moreJennifer K
Place closes at 11, went at 8:30pm and they had most of the stuff emptied. This isn’t the first time this has happened. Was hopeful for this location, but this started going down really fast. Either change the time they close or start making new batch of food around 8.
The young staffs are nice, but maybe they were not correctly trained or trained not to make new food due to waste.
… moreThe young staffs are nice, but maybe they were not correctly trained or trained not to make new food due to waste.
Slatzers
Generally happy with my visits. Very inconsistent location. I have had my online orders wrong a few times. Still enjoyed what I got just not exactly what I paid for. Staff is mostly kind and acts like they care. Been to several Chipotles where you can tell everyone hates their job and couldn’t care less.
… moreGerardo Atilano
I’ve been coming to this location for months, and so far everything was fine until a month ago; I normally go for a late lunch, and since a month ago a new girl (red hair) started working there. Everytime I go it takes like 15 minutes to get my food even tho there’s only 5-8 people ahead of me. I understand there’s a learning period of time but it’s been a month and things don’t improve. Maybe some training could help.
… more