Becky Winters
we went thru the drive thru. we ordered a double quarter pounder meal, plain. usually, when we order something differently than how it’s supposed to be made, we have to pull out of the line and wait for it. this is ridiculous, but that’s how this mcdonald’s operates. however, we waited 18 minutes for the sandwich. so, when we paid for our meal, the guy practically threw my change at me, asked if i wanted my receipt, then slammed the window closed before i could answer. we got the fries and drink, but had to wait for the sandwich. we watched the employees come out with meal after meal after meal for cars that were behind us, but they weren’t bringing our sandwich. so i went inside. the employees were moving slower than literally any other fast food restaurant i’ve ever seen, and 3 or 4 of them were just standing around talking. i asked for my sandwich, told them we’d been waiting 15 minutes for it, and the manager gave it to me and said “there you go.” no “sorry for the wait,” nothing. meanwhile, the fries were stone cold. i don’t get why they can’t just fill orders properly. why do we have to pull out of line and wait ages on our food? this happens every time we go thru the drive thru, even when they’re not busy. they need to get their act together.
… moreJackalynn Martin
Drive through is a joke, no matter what you order or how many cars are in line you will always be asked to drive your car to the reserved spots to wait for your food. If your looking for actual fast food just go to any of the surrounding fast food places. McDonalds seems to be the only one in Dry Ridge that does this.
… moreRoman Harris
I do not understand why they call this place fast food. it’s because there is absolutely nothing fast about this. Every time I come here, they always say, can you pull to this spot, and yet i’m the only one in line.
… moreJoey L
We ordered a kids meal and crispy chicken meal. They had us and about 10 other cars park to the side for some reason. We waited 20 minutes because they dont tell you to pull off to the side until after you pay so you’re stuck! When are food finally came out it was cold. The staff was so confused and had so many cars pulled of to the side they had no idea what was happening. Do yourself a favor and go next door to wendys.
… moreBenny S
I used the self order screen. It allowed me to order White Cheddar on my McChicken, but then I was informed that they no longer carry White Cheddar.
When I got my order, my Cheddar Cheese Sauce was missing. My son went to the counter to ask for it and was told that they don’t have that. I went to the counter and had to explain that I had paid 80 cents for it and what I was asking for.
Beyond that, everything was great.
… moreSilvia
Food was great but when you order a large fry you expect it to be full!
… moreJimmy Ronsonet
The store was absolutely disgusting and natural got our order wrong. Chicken nuggets were old and stale. Its a very busy location but was no excuse for the floors to be covered in food and coke.
… moreJay H
I’m giving a 5-star rating because of Marge. She waited on me was super nice and helpful. My app wasn’t working and she took care of me without hesitation. When this has happened in the past at other locations, not even managers was as helpful as Marge.I then noticed when she wasn’t waiting on anyone at the register, she started working to help out the drive thru which was awesome. This lady is a gem, stays busy, and deserves a raise. I’ll be back when I’m in the area because of her!!
… moreSoleil Wilson
i genuinely hate the fact you guys are not open 24 hours anymore i can’t even be hungry after 11 craving fries bc yall wanna close at 11.
… moreaustin frasure
It’s always something. I ordered two sandwiches with extra cheese and go one sandwich with extra cheese and another with no cheese. I even confirmed on the screen that it was right before paying . I wasn’t offered a receipt so I can’t even get it corrected.
… more