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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Jass Bee
⭐ 1-Star Review
I really didn’t want to leave a negative review, but this experience was just too much to ignore.
While enjoying my food, I noticed a gnat inside my coffee, completely soaked into the caramel — which means it had been there long before I even got the drink. It was honestly disgusting and completely ruined my appetite.
I tried calling the store multiple times to report the issue, but every call went straight to voicemail. Now I have to make the trip all the way back just to resolve something that should’ve never happened in the first place.
What made it worse was the service. Several employees had AirPods in, were on their phones, and barely acknowledged customers while taking orders. It felt like no one was paying attention — and honestly, it showed.
This isn’t what I expect from McDonald’s. I hope this location takes customer experience and cleanliness more seriously moving forward.
… moreI really didn’t want to leave a negative review, but this experience was just too much to ignore.
While enjoying my food, I noticed a gnat inside my coffee, completely soaked into the caramel — which means it had been there long before I even got the drink. It was honestly disgusting and completely ruined my appetite.
I tried calling the store multiple times to report the issue, but every call went straight to voicemail. Now I have to make the trip all the way back just to resolve something that should’ve never happened in the first place.
What made it worse was the service. Several employees had AirPods in, were on their phones, and barely acknowledged customers while taking orders. It felt like no one was paying attention — and honestly, it showed.
This isn’t what I expect from McDonald’s. I hope this location takes customer experience and cleanliness more seriously moving forward.
Colleen Simon
I am glad this place is in midtown, but I wish they would get a renovation of the interior and the parking lot. There was a houseless man sitting outside the side door with his dog and the parking lot always feels like an accident is waiting to happen. We waited over 12 minutes for an order that showed on the mobile app as ready to be picked up. It was a happy meal and they didn’t have the kids toy or any barbecue dipping sauce. I know this seems like a minor thing but my son really orders the meal half for the toy and half for the food.
… moreMichelle Micaela Hernandez
I waited in the drive through just for them to take my order for about 10 minutes before somebody responded. I ordered a sausage, egg and cheese biscuit combo. With a small Dr. Pepper. When I got to drive through number one, the lady that was taking money. Was more busy on her phone than taking my money. Don’t know what she was doing on her phone, but I did not find that professional at all. When I got to window number 2, they handed me my small Dr. Pepper. I waited about 1015 seconds and got my meal and my meal is not what I asked for I asked for a sausage, egg and cheese biscuit all I got was a sausage and egg biscuit. That is not what I ordered at all and I paid for the cheese and I not getting cheese.
… moreJamie P. Ensign
Early morning female manager shorted me $10 in my change. She argued with me at the drive window even though all I did was circle the building. Not letting down, she finally pulled a $10 out of her drawer. As she handed it to me she told me to never come back because now her drawer would be short. I could tell on my original pass she was having a bad day. No sauce for my burrito and she acted like I was the problem for her bitching at another coworker. Probably because he was the only other employee who bothered to show up to work. If there’s a bad turn over rate in the mornings at this location I could see why. I would hate having to go in this place and work with her. She was rude, insulting and unapologetic. Don’t worry, I won’t be back if I see your vehicle here.
… moreAlex K.
At the self-service kiosks, every time I finish putting my order together, it turns out the payment terminal isn’t working and I have to start all over again at another one. At least one of them is always out of order, and the second one only works every other time.
… moreJuanita Lawrence
I’ve always gotten great speedy service no matter of dinning in or drive through. The whole place has always been very clean inside and out even the bathroom . I would definitely chose this place over any other’s .
… moreajay bhakta
Ordered breakfast on the app. Arrived before 10:30. Waited in line. Got to the drive through speaker before or just after 10:30. The lady said pull up. Waited for the cars in front of me. Got to the window and the lady says, nah son. It’s now after 10:30 so it’s lunch. Baffled, then asked them to refund. She said I have to do it in the app. The instructions in the app say contact the store. Terrible service.
… moreClyde Callen
Went to get my Grinch meal. Lady at the counter was not necessarily rude, but very short. When she brought our food to the table, she just dropped it onto the table and walked away. My bun on my burger has dried out and hard. I do not suggest this location.
… moreColeman Hoppes
We went through the drive thru @10:50 am on 11/30/24. There was a complete lack of hospitality or service. We live in the neighborhood and come here often, it’s never like this. The lady who both took our order and cashed us out was very rude. We ordered a medium frap with and extra shot of espresso. We were brought a 3/4 full up, when I asked that it be filled it was brought back with less than before. The manager was also very rude. I asked for names and none were provided. CRAZY BAD CUSTOMER EXPERIENCE
… moreJohn P. Hamilton
Wow, there is a vast difference between night and day at this location. The food, yes. The service, yes. The atmosphere, no !
Somebody’s children, I’m assuming that belongs to or is related to a member of the staff loudly playing and running around. Which wouldn’t be a problem if the person in charge of mopping the lobby wasn’t in the process of doing so. The water used is heavily bleached and wafts in the lobby/order area. The wet floor signs weren’t out and instead stacked neatly by the door. I saw other customers entering, so I put the sign out by the bucket. Not enough to invert their M but raises major safety conern issue. So another visit is needed to see if an inverting will take place.
… moreSomebody’s children, I’m assuming that belongs to or is related to a member of the staff loudly playing and running around. Which wouldn’t be a problem if the person in charge of mopping the lobby wasn’t in the process of doing so. The water used is heavily bleached and wafts in the lobby/order area. The wet floor signs weren’t out and instead stacked neatly by the door. I saw other customers entering, so I put the sign out by the bucket. Not enough to invert their M but raises major safety conern issue. So another visit is needed to see if an inverting will take place.