Glenda Laswell
Only order on inside, yet waited for food for 12 minutes. Too long to have most of the food barely warm upon receipt. Burger looked unappealing and the bun looked old and cracked. Burger fell out of double wrapped paper onto table. The order was packed to go but we asked for dine in. Difficult to get into parking lot from front, but that’s a design fault.
… moreDhayana Nicolas
It was good. The service was excellent! I tried it for the first time in Arizona and enjoyed it. But this tasted different and the menu seemed different too. Not sure if I had a limited time burger. But I also had it with curly fries, and I didn’t see that on the menu here. All in all, I enjoyed it, aside of my expectations.
… moreKarla Porter
Food was fresh , made by people that care about what they are putting out , customer service was on point , restaurant was clean . I always have a good experience at this location on high street . Great job morning crew 9:30 am ❣️
… moreR Patrick
I have never in my life received such poor service from an establishment. From the moment the employee spoke over the speaker box, to the interaction at the drive-thru window, the experience was unacceptable. To make matters worse, by the time I got home—only five minutes away—my burger was already cold.
I was told they were only taking mobile orders. When I asked for clarification, I was informed that they couldn’t take my order unless it was mobile. Confused, I asked if their system was down, and only then was I told yes. This was never explained properly from the start.
The lack of communication, professionalism, and basic customer service was unbelievable. I will never return to this location. The service was a 0/10—I would rather go without food than ever come back here.
… moreBekah
food was decent and warm at best. got charged an extra 50 cents for a dip i didn’t even get. Was supposed to get three and ended up getting one. Was okay but my tenders were small
… moreJohn Swift
Quality of the hamburgers weren’t the greatest, but fries were hot. Needed to use the restroom but they eventually wasn’t for customers as they were locked with a keypad. I asked a colored employee if I could use the restroom and she said “ they out”. Being from out of state we definitely won’t be back and probably won’t ever go to another Whataburger
… moreKris Hornsby
Look. This was a special moment for me. I’m a Texan, and this was 8 years of waiting to experience Whataburger again. Had opportunities, but they got shot down or something else came up. This was the best Whataburger I’ve ever been too. It completely shocked me, it felt like being in Texas again. Staff was super friendly and helpful, walking your food to your table. Already having the spicy ketchup ready on the tray. The place was super clean and bathrooms were locked tight with a passcode door handle, I’d been on the road all day and I had to go. Walked to the counter asked if I could go, no hastation, she said of course and opened the door for me, super clean and well kept. Had a nice meal with my girl and my son. (He’s two and a half and he ate like a champ) Now I do have one thing to say about it that might not suit others people, but it does have a pretty serious homeless person problem. In the almost hour I was in the restaurant, I saw maybe 7ish people walking around, carts, big dirty bags, it’s no secret. I just grew up around it, so it doesn’t surprise me or anything like that. But the inside was immaculate. Even with the big windows, I didn’t really care about the outside. Made a happy memory with my family and FOR THE LOVE OF ALL THAT IS HOLY! TRY THE DR. PEPPER BLACKBERRY SHAKE!! IT WAS THE BEST 6 DOLLARS I’VE EVER SPENT! If I ever find my way back to Jackson, I’ll try it again. Thanks you guys so much for taking me back memory lane. Just tell that guy taking the trash out in the lobby to pull his pants up. Grab a belt or a trash bag if 86’d Thank YOU MUCH LOVE!
… moreBeth Richardson
1st time here! Excellent food! Excellent service! Kim was our customer service rep (order taker) and she was awesome! Brought our food to the table and checked on us multiple times. We will definitely find another whataburger on one of our trips to eat at.
… moreAllison Ballard
Serving garbage to customers. I ordered a patty melt with added grilled mushrooms and jalapeños. The patty melt was old, hard, and cold with dried out meat, hard crumpled cheese, soft bread, and no mushrooms or jalapeños. I called to speak to a manager and they were playing on the phone. Then the guy I believe pretending to be the manager told me that they didn’t have mushrooms, but the girl took the order as if they did. He told me to bring it back as if I wanted to drive back over there and hung up. No apologies, no nothing. Just horrible.
… moreJordan Neuhaus
My wife and I never had whataburger before (none in our area). However when we saw a location on our road trip, we knew we had to stop here and try it. And oh boy were we happy that we did!! It was one of my top favorite fast food experiences. My wife can be a little picky; however she loved it as well. If we were traveling through here again, we would stop here again for sure. Outstanding food and pleasant service!!!!
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