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Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Address and Contact Information
Address: 8051 Dani Dr, Fort Myers, FL 33966
Phone: (239) 275-1142
Website: https://www.pollotropical.com/
Menu Photos
Order and Reservations
Order: Order online
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Related Web Results
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Pollo Tropical – Gulf Coast Town Center
Pollo Tropical. Hours. Open – Closes at 10PM. Phone. (239) 433-4028 … Fort Myers, FL 33913. GET DIRECTIONS · Contact Us · Leasing · Privacy Policy · Terms …
Pollo Tropical (12611 S Cleveland Avenue) Menu Fort Myers
12611 S Cleveland Avenue, Ft Myers, FL 33907 $ • Chicken • Healthy • Sandwiches • Family Meals • Wings x $0 delivery fee Other fees x Enter address to see …
Reviews
Les H
Very busy. No refill on drinks. Sauces were fun to try. Wish they had a sauce bar.
… moreMagdianamy C.
Very disappointing and disrespectful experience at this location.
I placed an online order directly through Pollo Tropical’s website and went to pick it up yesterday. I had already been waiting about 20 minutes when I politely asked about the status of my order. I was then told I would need to wait an additional 20 minutes. When I asked why, I was told there was no chicken available, and that is when Miriam responded with, “What do you want me to do?” Her tone, along with eye-rolling, was dismissive and unprofessional.
It is important to note that the issue was not limited to just one person. While Miriam made the comment, the cashier and the kitchen staff also displayed an attitude. The overall environment felt tense and defensive, as if my simple question about my order was taken personally.
At the same time, chicken orders continued to be served to other customers, which made the situation feel unfair and disrespectful.
I later confirmed that staff had assumed my order was a DoorDash order. When my food was finally handed to me, I was asked to confirm the order, at which point I clarified that it was a personal order placed directly through their website. Only then did the tone change and an attempt to apologize was made — but by that point, the damage was already done.
Regardless of how an order is placed — online, in person, or through a third-party service — all customers deserve respectful treatment. Assumptions should never lead to rude or dismissive behavior.
I felt rejected, uncomfortable, and disrespected for simply asking about my order. I had traveled that day, had not eaten, and had not slept, which made the experience feel even more upsetting. I moved to Oregon, and every time I travel back to Florida, I usually look forward to eating at Pollo Tropical. Unfortunately, this location felt careless, unprofessional, and completely unethical.
Delays happen. Disrespect should not.
… moreI placed an online order directly through Pollo Tropical’s website and went to pick it up yesterday. I had already been waiting about 20 minutes when I politely asked about the status of my order. I was then told I would need to wait an additional 20 minutes. When I asked why, I was told there was no chicken available, and that is when Miriam responded with, “What do you want me to do?” Her tone, along with eye-rolling, was dismissive and unprofessional.
It is important to note that the issue was not limited to just one person. While Miriam made the comment, the cashier and the kitchen staff also displayed an attitude. The overall environment felt tense and defensive, as if my simple question about my order was taken personally.
At the same time, chicken orders continued to be served to other customers, which made the situation feel unfair and disrespectful.
I later confirmed that staff had assumed my order was a DoorDash order. When my food was finally handed to me, I was asked to confirm the order, at which point I clarified that it was a personal order placed directly through their website. Only then did the tone change and an attempt to apologize was made — but by that point, the damage was already done.
Regardless of how an order is placed — online, in person, or through a third-party service — all customers deserve respectful treatment. Assumptions should never lead to rude or dismissive behavior.
I felt rejected, uncomfortable, and disrespected for simply asking about my order. I had traveled that day, had not eaten, and had not slept, which made the experience feel even more upsetting. I moved to Oregon, and every time I travel back to Florida, I usually look forward to eating at Pollo Tropical. Unfortunately, this location felt careless, unprofessional, and completely unethical.
Delays happen. Disrespect should not.
Melanie Shaw
I came to eat here and my husband and I had a great meal. It was delicious and the location was clean. I then left my purse at this location by accident. Oops! I called back 2 hours later and they saved my purse. I came to pick it up the day later and they had it saved for me in the back and everything inside was untouched. Thank you pollo and to the manager Juan Carlos for keeping my purse safe and for the great meal! So grateful.
… moreErica Rodriquez
I’ve ordered from pollo tropical several times through uber eat. I hate writing any bad reviews so I usually don’t but when the same problem persist, something has to be done. I don’t know if it just pure laziness or forgetfulness, and like I said it’s has happened at least a 1/2 dozen times. They always forgot something and it’s usually my drink or my dessert and it’s ALWAYS EVERY SINGLE TIME they forget the condiments. With a little more attention to detail ( like read the ticket. The whole thing ) you will probably get it right. But I have never , not once gotten everything I was supposed to get when I ordered my food. Maybe lts
Just too much to do. Consider a change
Immediately because I know I’m not the only one that this happens to regularly I’m sure there are plenty of other people patrons that have incomplete orders. Eventually, you’re gonna get a bad rap if you don’t already have one.
… moreJust too much to do. Consider a change
Immediately because I know I’m not the only one that this happens to regularly I’m sure there are plenty of other people patrons that have incomplete orders. Eventually, you’re gonna get a bad rap if you don’t already have one.
Isabella King
If I could give this place 10 stars, I absolutely would! The service here is unmatched — everyone was so friendly and attentive from the moment we walked in. The food was AAMAAZINGGG — fresh, flavorful, and perfectly cooked. You can really taste the quality in every bite. The manager went above and beyond to make sure my family and I were taken care of, checking in on us personally and making sure everything was perfect. It’s rare to find a place that combines great food, great people, and great vibes all in one — but this Pollo Tropical nails it! We’ll definitely be coming back soon.
… moreWayne Ellis
I have the same order every time. Regular tropichop with mojo pork and I do a double order. There is no consistency with the portions of pork, ever! Today between the amount in the bowl and side container there was maybe what a normal portion would usually be. It’s not that hard to measure out the portions for consistency. I feel completely ripped off and this wasn’t the first time, but will be the last!
… moreTiffy Wilcoxson
Me and my husband always order the family meal you can never go wrong at Pollo tropical… It is fulfilling for a low price. And especially if you’re using your reward if you download the app you get discounts yes indeed I did receive my $5 off a meal. And it does help it comes in handy you cannot go wrong with chicken on the grill
… moreRamon Rodriguez
Pollo Tropical is a must for the closest you can get to a proper meal on the fly. Prices have considerably gone up and could improve on flavor and portions but still beats tacos and late gorditas. On my visit, two of the tables I sat on had food scraps everywhere, in 25 minutes there, I never saw anyone coming out to clean the tables at all. Personnel needs to be assigned to cleaning duties and maybe a manager per shift to oversee operations.
… moreRicardo Jaramillo
we had been in this place before… but it has changed a lot… it looks abandoned. The messy tables and 90% of them dirty with food residue. the cashier seems completely distracted and doesn’t take orders well. the waiting time for a sandwich and a kids meal is around 20 minutes. the food is not bad in taste is all that can be said… it seems that they are trying to close this point of sale, it shows a lot of disorder. Totally disgusting… even the kids menu…
… moreCARIDAD
I loved my experience here at Pollo Tropical. I was attended perfectly by Johann ( Jo), a high school student. He asked my son about his school and listened attentively. He also got my order done quickly, and it was delicious. It felt like it was served with love( which it was). I will DEFINITELY be coming here again. Thanks a lot Jo, you made this visit very special and my son says he’s never been treated like this by an associate before. I’m grateful beyond words
… more