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Chipotle Victor Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Victor, NY
Nearby Stores · Chipotle Mexican Grill. 6720 Pittsford Palmyra Rd, Fairport, NY, 14450. Open NowUntil 10:00 PM · Chipotle Mexican Grill. 3349 Monroe Ave, …
Chipotle Mexican Grill Locations in Victor | Burritos, Fast Casual …
1 Chipotle Locations in Victor. Chipotle Victor Crossing. Open – Closes at 10:00 PM. 401 Commerce Dr. All Chipotle Locations/; New York/; Victor.
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Reviews
Alex Carfora
I ordered takeout tonight from the Victor Chipotle and had an unacceptable experience from start to finish.
The store was filthy — no napkins, straw wrappers everywhere, garbage all over the floor and tables, and overflowing trash cans. Photos are attached.
My pickup was scheduled for 7:30 but wasn’t ready until almost 7:45. When I got home, I realized one of the bowls was made wrong — white rice instead of brown — and the person eating it can’t handle white rice well.
I also ordered a side of chimichurri (the entire reason I went there was to try the new sauce), and it wasn’t in the bag. My side of guacamole was missing as well. On top of that, the chicken on my bowl was burnt or cooked with something that was, and it tasted terrible.
To sum it up: the restaurant was a mess, my food was late, items I paid for were missing, and part of my order was made incorrectly.
I frequent the Victor location. The store being filthy is pretty common unfortunately. A lot of times they are running out of supplies. However tonight when I went in they were busy but even when they had down time at the main counter they stood and chit chatted well the to go was down and behind. Very frustrating to watch and have this happen. I don’t blame the works to much I have to imagine with how this location looks they are constantly understaffed. However I still expect my food to be made correctly. I’ll just go to the Canandaigua location from now
… moreThe store was filthy — no napkins, straw wrappers everywhere, garbage all over the floor and tables, and overflowing trash cans. Photos are attached.
My pickup was scheduled for 7:30 but wasn’t ready until almost 7:45. When I got home, I realized one of the bowls was made wrong — white rice instead of brown — and the person eating it can’t handle white rice well.
I also ordered a side of chimichurri (the entire reason I went there was to try the new sauce), and it wasn’t in the bag. My side of guacamole was missing as well. On top of that, the chicken on my bowl was burnt or cooked with something that was, and it tasted terrible.
To sum it up: the restaurant was a mess, my food was late, items I paid for were missing, and part of my order was made incorrectly.
I frequent the Victor location. The store being filthy is pretty common unfortunately. A lot of times they are running out of supplies. However tonight when I went in they were busy but even when they had down time at the main counter they stood and chit chatted well the to go was down and behind. Very frustrating to watch and have this happen. I don’t blame the works to much I have to imagine with how this location looks they are constantly understaffed. However I still expect my food to be made correctly. I’ll just go to the Canandaigua location from now
Chris Makowski
After a few visits, the food and cleanliness of the restaurant have remained unchanged, so I decided to write a review. The area where they take your order was covered in food. The chicken I ordered was tasteless and rubbery. The only redeeming part was that there was enough steak mixed into the chicken to add some flavor to the bowl. There never seems to be a manager on duty trying to control the chaos. Lastly, the area where you get your drink and utensils is always a mess, and to top it off, there was no ice, and over half of the drink selections were out. When we asked a guy about it, he said he didn’t know how to change it and returned to his previous activity. Never even tried to get someone to change out the empty soda or refill the organic drinks. The garbage was overflowing, so trash was piling up on the counter area. This was definitely the last visit.
… moreStephanie Conrad
I ate here Monday and came in under an hour after they opened. The place was filthy. I can see how the base of the high top tables can be overlooked for cleaning but it’s bad. The floors were very dirty also and I doubt it happened in that first hour. And then I went to the restroom…. The one I ended up in didn’t have toilet paper, had a pile of brown something on the floor, and all surfaces were gross. If the rest of the restaurant goes uncleaned you really have to hope they’re cleaning the food areas.
… moreGisela Reyes
We went in on Sunday around 2:30, there were 2 other people in there eating. It was not busy at all. We ordered our food and when we went to pay I couldn’t believe the way the check out counter looked. When we looked for a table there was not 1 table clean. I took a napkin and wiped one down. After 10 mins into eating we found a bug in our food. I presented it to the cashier who called over the gentleman who made the bowl and he said, let me make another. I declined because of the condition of the restaurant. Another employee came from the kitchen area grabbed the bowl and told the cashier to refund money for the bowl. No one apologized once. Went to the bathroom and couldn’t even use it because it was disgusting. I would be afraid to see what the kitchen area looks like because even the outside area was a mess. This is not chipotle standards but we will never eat here again.
… moreJackson Gallivan
Never had an issue with this location until today. I ordered a bowl, and when I opened it and it looked like someone had already eaten out of it. Not to mention, the peppers looked to be days old (I worked in a restaurant for 6 years, I know what old produce looks like) and uncut. I called the store and spoke with a guy who told me I was incorrect and there was no way I received an order like that. Awful experience.
… moreJared Canute
I want to preface I usually come to this location 4 to 5 times a week and I do think People can eat here at a reasonable cost, but recently specifically at this location, management has changed and there always seems to be an issue when it comes to staffing, customer service, building maintenance and nuance issues. Like I mentioned prior, I eat here often and some of the staff that have been there for a decent amount of time are amazing, They know my order, I’m in and out less than a minute. Meanwhile, some nights I stand in line 10 to 15 minutes, I stand in line and over hear staff complain about customers and fellow coworkers, at the same time, the overall cleanliness of the establishment is shocking. I understand at times business can be busy but cleanliness seems to be a second thought.
I want to reiterate, I thoroughly enjoy some of the staff at this location in the food that chipotle provides. It just feels like this location is going downhill. And it’s frustrating going out of my way to this location just to see a paper sign hanging in the window saying that they’re closed or they’re taking online orders only.
… moreI want to reiterate, I thoroughly enjoy some of the staff at this location in the food that chipotle provides. It just feels like this location is going downhill. And it’s frustrating going out of my way to this location just to see a paper sign hanging in the window saying that they’re closed or they’re taking online orders only.
Leenie
We usually go to this location in Victor, but something was definitely off today. They were out of everything, other than steak. The staff was not communicating with each other. They were very skimpy on the items going into the bowls. I had to ask for a lid for my child’s meal. Finally, we had to beg someone to cash us out. I ended up helping myself to a bag and bagging up our own meals. Total time to give and receive our to-go order was almost 30 minutes. I understand that it was a Saturday night, but the manager has some quality control issues to address.
… moreKelly McConnon
We walked in and the place was a complete disaster. Floors dirty, absolutely no place to sit at a clean area. The trash was over flowing and trash on tables. We ended up leaving without any food as we were standing in line the counter in front of the cash register was also covered in food!!!
… moreKathleen MacGeorge
Saturday night about 15 deep in line get up to order and they only have one option which is steak. They charge extra for steak and gave a tiny portion. They also had no one working register…we paid and bagged our own items. C team must have been on duty.
… moreRobert Reynolds
Walked out of here without food. Looks like they had nobody working at peak lunch hour on a weekend. One worker doing mobile orders, one in the back walking around– nobody acknowledge the growing line of in store customers. The food bins were half empty, stale looking, and nobody cooking in the background. After waiting a while, I left without ordering. CNBC today reporting Chipotle stock down 33% this year with four consecutive quarters of decreasing traffic… wonder why?
… more