Bobbi Legawiec
They make me so mad when they say the frappe machine is not working. Told me today someone was working on it and I could clearly see that they wasn’t. Pretty sure they say the machine ain’t working cause they don’t feel like making them! They do this to me all the time! I was lucky enough that store house coffee was still open and got one from there!!! Love store house coffee. Leitchfield McDonald s do better!
… moreChristina “Boo” Abell
This is by far my favorite McDonald’s, although I only stop at this one once a month on my trip to Elizabethtown to see all of my specialists (Doctor’s), which I have been doing for that past two years. I give 5 stars because the staff is always friendly, my food is always hot and fresh, and also because they have never messed up my order & if there are issues such as products not being available due to me using curbside 90% of the time, they will ago above & beyond to make the replacement extremely worth it (as in more than they should) which always overrides the let down & frustrations of not getting what I may have actually wanted. All the other McDonald’s I’ve been to have always messed something up that was ordered one way or another. I also came to add that every morning that I am there, I notice an employee always outside sweeping up the litter from all the rude people that do the littering & that employee is there everytime tidying up the parking lot, which to me shows that attention to the detail and cleanliness is of importance to that store’s management / supervisors / owners (I’d franchise owned). I have also been inside a couple of times, and the store is always clean and neat. That also speaks volumes on top of my always pleasant experiences there.
… moreRadioactive
WORST MCDONALDS IN EXISTENCE. They take forever to do anything. The whole place is quite literally run by ignorant and complacent kids who are rude and complain about having to do a job they suck at. I’ve never been to a McDonald’s that is this consistently bad. And dont dare go inside to dine because you will get put as last priority. The drive thru is just as bad as they do everything they possibly can to make a simple order take eons to get. Also dont be surprised if they have you pull into a stall. As they are more worried about making they’re already terrible drive thru score time. Aka (making quote)They once had me pull into a stall despite being the only one in the drive thru. Its amazing this location hasn’t been shut down and restarted.
… moreMark
Very slow service! Ordered 1 egg mcmuffin meal and waited over 15mins in the drive thru for it. Stay away if you are looking for “fast food”
… moretracy o’bryan
all food was cold , I’ve never seen the Mcdonald’s cheese look like that before and cold. bread tasted as if it was sitting out to long, and was doing a flake thing when you touched it. fries under cooked and cold
i didn’t know it was even possible to serve food that bad at Mc Donald’s. The Grinch Meal sold out in week one. I get it that is corporates fault underestimating sales. But at least cook your food people ??!
… moreJwndjsj Bwjsjsn
No one will tell the truth but I will this Mc Donald’s is horrible as horrible could possibly be! They never have anything! When they do they don’t make it right and the food is just horrible nasty and old. Like the food has been sitting for days then slightly microwaved. I Would Not Go There If you value not just your gut but your life.
… moreAmber Gray-Kurz
Stopped here while traveling back to Lexington. We went through the drive thru. The service was fast and friendly and the food was hot. Had the car in front of us pull forward so they could service us more quickly. No complaints.
… moreShannon Patronymic
Don’t sleep on this location. Was on the road overnight and stopped a little after 1:30 a.m. at this McDonald’s to give the car and myself a short rest. At 2, I was ready to head out and put a mobile order in, then moved to the drive through. THE OVERNIGHT SHIFT HERE IS FIRE. The food blew me away. Everything was hot. Everything tasted and felt fresh. Everything was tasty. It all was like McDonald’s used to be when I was a kid. I’m seriously thinking about making this one my late-night meal stop.
… moreRTS
I stopped by this location early Friday morning to place an order inside the restaurant. I chose this McDonald’s because of its positive reviews and because I saw several people in the lobby dining in and cars parked out front, which made it appear open.
Instead of simply locking the doors or politely explaining the situation, the cashier—Amy—was extremely rude and dismissive. When I entered, she curtly told me, “We’re closed,” in a sharp tone. I politely asked if I could get fresh food, and she repeated “Yes, at the drive-through” twice, as if I didn’t understand the first time. There was no courtesy, no explanation, and absolutely no customer care.
I fully respect if the lobby closes at night, but there is a professional way to communicate that. Amy’s approach was unnecessary and unwelcoming. If management values customer service, I strongly recommend retraining staff on how to handle late-night customers with respect and professionalism.
… morejayla
They gave me the hunny mustard but didn’t give me the chicken nuggets. They either give you the sauce or give you just the food can’t have one or the other food also doesn’t taste very good and employees are also a bit rude.
… more