Steak ‘n Shake

  3.7 – 2,187 reviews   • Hamburger restaurant

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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.

Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Steak 'n Shake 44333

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Order and Reservations

Order: Order online

steaknshake.com

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Reviews

Beth Hampton
Normally, I love coming here. The lady at the drivethru needs to learn people skills, tone of voice and patience. If she doesn’t like her job then get a different one. Disappointing. Will not return to this location.
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Luh Austyn
Ordered online, got home and all the burgers are completely plain. No ketchup, mustard or pickles. Gave me three plain burgers, one randomly had a mega load of onions on it for no reason. Missing a whole large fry. Wasn’t even busy, nobody in the drive thru line, barely anyone inside, just awful.
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Derek B
Bring back affordable cheap food steak n shake meal shouldn’t be $14 that is criminal this was my go to spot in college for a cheap meal
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Nate Dog
It’s more of a self check out style ordering. Which at first I was taking back. Now I enjoy it, know exactly how much, and everything ordered correctly. The rest is still the same steak-n-shake. Please note if you get a drink, they have a QR code to scan. It only works for about 3 drinks and no more.
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Johnathan Easton
Ordered online, first time ever eating here. Ordering was fairly easy. Arrived @ 7:55. Order said it would be ready @7:40. There were no orders in the online pickup area. No one assisting customers due to digital ordering screens. Kept trying to get the attention of someone to assist me for 10 minutes. Finally got help, had to show my order on my phone. They found it in the back. Got home (4 minutes away.) I only had 2 lg fries, ordered & paid for 3. Ordered a triple burger & got a double with onions, ordered no onions.. Everything was cold. First & last visit to Steak & Shake unless management wants to invite us back & prove they can do better.
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B Eanes
Came in for a late dinner. No one in sight when entering or while ordering at the terminal. Only interaction was when the young lady called our name. Burgers were ok until they weren’t. When part of the lettuce fell out and was black. Not sure what we had been eating. But we didn’t continued. No one ever came back to the table
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D Pants
I ate the the Bitcoin Burger and my guts felt like someone put my bowels on the block chain but thankfully the patriot shake did an insurrection against my large intestine and loosened everything up. Plus, after I desperately ran to the toilet, there was a surprise waiting for me on the toilet seat and it wasn’t the six grams of saturated fat you get in one tablespoon of beef tallow…. ❄️
Seriously tho, these places get slammed with online orders. Give the staff a break, it’s not like it was when you worked at a restaurant.
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Joe Anderson
Food was pretty okay as Steak and Shakes go, but the restaurant was filthy. All tables were dirty, trash and spilled ingredients on the floor, sticky booths, and a long black hair in my daughter’s cheese fries. There were 4 people working on a slow day. They need at least two more on shift to clean this place.
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Sage Lewis
This is such a tragedy. The touch screens barely work. I have never experienced a place that cares less about customer service in my life. It’s so apathetic and terrible. And yet the food is incredible. We’ve come once a week for the last 3 weeks. Every week it has been something. I just can’t come back again.
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3 Possums in a Trenchcoat
NUT/PEANUT ALLERGIES BEWARE

Ordered for lunch and arrived at the store within 7 minutes. Burger was somehow already cold, and seemingly had no toppings. opened it up and it had a whopping 1½ tiny onion pieces and the saddest amount of ketchup. fries were also lukewarm at best and limp.
the MOST CONCERNING part was that the chocolate shake tasted of peanutbutter. having had this problem before I asked they wash the mixer and make another, not just for myself but others coming in that could have a severe reaction to it (like, say, my mother). Ran out of time for lunch waiting for the remade shake and had to leave as soon as it came out.

It still (!!!!!) tasted of Reese’s
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