Marlenah J
Probably one of the best El Pollo Loco locations I’ve visited. Super friendly staff, really good food, and very clean tables. I had a great experience !
… moreJesse maldonado
Can you believe this is a DOUBLE chicken tostada…if this is double chicken id hate to see the regular. I hadn’t eaten here in a while and decided to give it try and now I remember why I hadn’t eaten here…and wont again
… moreMiriam A
I am writing to provide feedback regarding my recent experience at your Pollo Loco location. On June 4, 2025, at approximately 3:44 PM, I used the drive-thru. I initially attempted to order a 2-piece chicken combo but was informed that there would be a 15-minute wait for the chicken to be ready. When I inquired about the wait time for a salad and a Pollo Bowl, I was told that those items could be prepared immediately. As a result, I ordered a salad for myself and a Pollo Bowl for my toddler. The employee who processed my payment did not provide me with a receipt. Upon arriving home and beginning to eat, I discovered that the chicken in my salad was raw. My three-year-old daughter had already consumed most of the chicken from the Pollo Bowl, which I was unable to inspect before she ate it. However, the condition of the chicken in my salad was clearly undercooked. I contacted the Pollo Loco location to inform them of this issue. The employee I spoke with offered a full refund and a complimentary replacement order, which I accepted. I also requested a copy of my receipt for both transactions, in case my daughter or I become ill and legal action is necessary. After receiving the replacement order and returning home, I found that the lids for the plates had a foul odor, as if they had been handled with the same gloves used to touch the raw chicken. I am now very concerned about the possibility of food poisoning for both myself and my young daughter. I urge you to investigate this location immediately, as this level of food safety negligence is unacceptable.
… morewilber martinez
12-28-2025 at 12:16 pm all crew was talking and talking about their things and people waiting and waiting for their food. Rude people, distracting people doing other things, not come this location anymore
… moreike dork
is this a double chicken bowl? always understaffed. managers don’t have a clue what they are doing. they send people on break at 12. lunch rush hours. seriously bad service.
… moreMauricio Espinoza
This place has one of the worst customer services, and I’m assuming this because the employees there are young, and whoever is in charge of them doesn’t care and needs to teach them how to treat the customers, but even then the manager is the same or worst. By experience, if anyone buys from this place, check your order before leaving; otherwise, you might get burned chicken like me.
… moreRamiro Vargas
Very bad customer service as i walk in there was no interaction at the front the cashier she was just quiet staring at me no hi sir how are you? Nothing i was asking questions and she rudely reply ahhh its on the menu.. ok so i order for dine in got my meal the chicken was super old maybe from the morning. The soda machine did not had orchata sprite lemonade nothing.. so what are you selling.. then i went to the counter to ask for a fork the girl at drivethru seen me standing for over 5 min and did not help very bad service from start to finish.. bad customer service+ Bad chicken+ no sodas . Your employees need to be retrained or hire new personell.Definitely i will not return
… moremaria jimenez
Old chicken, dry horrible taste. Guest service, it seems the pll that work there they hate to be there. Why dont yo guys look for something that is going to make you happy. There was no orchata, they didnt have Serranos, I asked for cilantro sauce and they didnt give it to me. Horribleeee I’ll never go back there.
… moreJosh
They are out of a lot of things and still charge you for you it and if you ask for condiments they tell you they are out when you can plainly see them. Very unpleasant and unprofessional. I will not be returning to this location. Plus they are very unsanitary. They should be shut down.
… moreDesiree iglesias
Worse Pollo Loco ever !!! Employees are unprofessional and Rude!! I came through drive thru placed a $50 order and was being charged for a .80 cent creamy cilantro like really!??? Manager was a blonde lady not helpful at all!
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