Ruben Fineron
Hey everyone! Try the rib eye sandwich from Great American. I ordered it medium rare and it was delicious. For sides try the Mac and cheese and Fries. Definitely recommend.
… moreG-sus Uchiah
Not my first time here, that’s why I came back. Except this time it was different. Service was good and atmosphere good as well. Thought I try salmon for the first time even though it’s not a sea food place. Well I shouldn’t had gone with my gut. I’ll never order fish at a steakhouse. Guy asked me if I wanted medium or full cooked, I said medium. I get a a flat over cooked, almost burnt and dried piece of fish. Overly salted and small. I won’t say I won’t come back, just stay away from seafood part of the menu.
… moreC Panczyk
First time. Ate dinner at the bar. Far exceeded my expectations. Had an amazing salad with steak. Try the pork belly and guac appetizer.
… moreLuis Villa
I visited Great American for a birthday celebration this past December 18th, 2025, and I hate to say… it was not the amazing experience it had been in prior occasions. I understand that service during the holidays can be slow, but we waited more than an hour for our plates, after placing the order. On top of that, management didn’t seem to interfere when we addressed a group that was dinning in the same section. The group of five men were standing behind their chairs and yelling off the top of their lungs, while watching football, as if they were in their own back yards. Great American is not a sports bar, managers should protect the dinning experience. Many other tables complained to no avail. It was clear that they had one too many and should have been cut off. Needless to say, they eventually left and the dining experience improved. Just when I thought this entire ordeal was in the rear view mirror, I received my credit card statement for the card I used to pay at Great American, and discovered many purchases had been made with my card at different places in El Paso. I recall paying and noticing that rather than using a machine in the same room, my card was handed to a different server, who walked away with it. I questioned the why? and was told that the one next to my table was acting up. To managerial staff at Great American, I humbly and respectfully ask that if perhaps, I’m not the only one with this credit card problem, that you consider the possibility that one of your servers is swiping credit card information.
… moreAylin Ortega
Wow, just wow. Everything was so good! The food? Incredible. The service? Impeccable. And the manager, Alondra? She is AWESOME! She made us feel so welcome and went above and beyond to make our visit special. If you’re looking for a great steakhouse with a manager who truly cares, this is the place. Alondra, you’re a rockstar!
… moreRikki Smith – Faith on Friday
The food, the atmosphere, and the service was amazing. I was there just after lunch, it was quiet and very relaxing. We enjoyed the time. I can imagine that during lunch rush or a weekend night it would be packed. They DO offer a military discount too. Ill
… moreJuan Carlos Rodriguez
I want to highlight the stupendous service that manager Sandra (Sandy) provided throughout the entire process of organizing our Christmas dinner for my work agency. From start to finish, she helped me every step of the way and took the time to thoroughly explain every detail of the contract. She was extremely knowledgeable, patient, and able to answer all of my questions and concerns, which made the planning process smooth and stress-free.
Although Sandy was unable to stay for the event on 12/26/2025, she made sure everything was seamlessly relayed to manager Santiago, who took excellent care of us during the event. He ensured everything ran perfectly.
A special shoutout to our waitresses, Marlyn and Vanely, who did an outstanding job managing drink and food orders for our group of 34 people. Their attentiveness and professionalism did not go unnoticed.
I received numerous compliments from my coworkers and family, and it was all thanks to this incredible team. Do not hesitate to reserve an event at Great American Steakhouse on Airway Blvd. You will not regret it!
… moreJennifer Robles
Thursday $4 margaritas were great. We ordered our steak rare which was brought out perfectly cooked. Service was a little slow for how.busy it was.
… moreGloria Lopez
We had a group of 40 people in a private room and Sandra was the manager. We had some guests in our group that were rude and ridiculous and she was outstanding. She remained calm and professional even thru their rants. We will definitely have another group party here becauseof her and the way she remained calm. This night, valeria and vanely were our servers and they received the brunt of the complaints. They also handled everything very professionally. Amazing service!! Please recognize these people for their outstanding service!
… moreGigi Bonilla
Ms. Sandra held the fort down while we dined at the bar. Being short-staffed is no joke, and as fellow food truck owners, we completely understand. She was pleasant, attentive, and handled a busy night like a true professional. This place is lucky to have her—cheers to Ms. Sandra! We’ll definitely be back.
… more