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In 1984, our family opened its first Naples Pizza outlet in Windsor’s east side. We were determined to give our customers Unquestionably the Best tasting pizza around and as a result, our family owned operation now has many locations throughout Windsor-Essex, Kent counties, and London. And we have always listened to our customers. They wanted more, so we gave them more. In addition to our original pizza, new menu items with the same great taste were added to satisfy customer demand. We continually research new products to always offer a delicious experience every time! So from our family to yours. We invite you to stop in at one of our Naples Pizza outlets and order up a great Unquestionably the Best taste experience.
Address and Contact Information
Address: 1493 Rooney St, Windsor, ON N9B 1K9, Canada
Phone: +1 519-256-7777
Website: http://www.naplespizza.com/
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Naples Pizza
Naples Pizza. CORPORATE OFFICE. 1493 Rooney Street | Windsor, ON N9B 1K9 P: 519.256.7777. F: 519.252.0461. E: [email protected] · HOME · MENU …
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CORPORATE OFFICE. 1493 Rooney Street | Windsor, ON N9B 1K9 P: 519.256.7777. F: 519.252.0461. E: [email protected] … © 2016 NAPLES PIZZA | Website …
Reviews
Sam Hanson
I am really disappointed with the food and service that my friend received from this location today around 7 p.m. I work in the restaurant and food industry myself, and I have never heard of an owner treating a customer this way. The phone was on speaker, and our entire friend group heard the conversation. There were quite a few of us, so any negative impression the owner made is entirely his own doing. My friend asked politely about the issues with the pizza, but the owner dismissed the concerns as if he were running the #1 restaurant in Windsor. I am amazed that an owner could be so rude and arrogant when a customer is simply offering feedback or making a complaint. We even offered to come back so he could inspect the pizza himself, but he hung up the phone. He said his name was “James,” though I highly doubt that. Our dinner was ruined because the owner could not set aside his pride. I truly hope other Naples locations are not like this one. I am extremely disappointed. Please learn to be kind and patient with your customers.
… moreFrancois Grenier
Good slice, open late too. Garlic dip was delicious.
… moreTenz
My daughter ordered a pizza tonight from this location, she had a group of friends over and wanted to have a pizza and movie night. Until the nigh was ruined by the OWNER with his rude and unprofessional service. Mind u we paid $37 for a large pizza, for it to taste with nothing. We called to ask if they had all the ingredients right, but we were faced with the owner asking us if we were wrong. We offered to go back and let them check the pizza cause we were not lying! Instead he hung up the phone. Who does that?!? I’m very disappointed, the owner should learn how to communicate with his customers and be respectful. Do better!
… moreSami
Order placed June 29, 11:32 PM.
I ordered a queen size pizza from your location. I asked for lots of sauce on the pizza.
The driver showed up at my door. He was wearing the Naples pizza shirt, and he said he made the pizza for me and did what I want. And he also included 3 pizza sauce on the side and told me to have a good night. I said thank you and told him to have a good night too.
The bad news is I found a sticker baked into the food.
It looked like a food product sticker.
I believe this was done on purpose out of evil sarcasm. I think maybe the sticker is from the pizza sauce packaging or the pizza sauce bag.
This is what a feel in my heart. Maybe this chef feels insulted by my request for double sauce every time I order. Because last time they offered to put the sauce on the side and I told them it’s not the same thing and they took it personally and got angry, and they said the pizza will slide off the crust if they put too much sauce. I told them please put as much as possible, and they said ok, and everything turned out perfectly fine that time.
For this reason, I believe they wanted to show me how much of a pig they think I am, and put the sticker in my food “to make sure it’s enough sauce”.
I was very fortunate and lucky I seen the sticker, or I would have swallowed it!
Who knows if they put anything else in the pizza!
Now I’m afraid to order from Naples, since the cooks and employees hate me for no reason.
I didn’t do anything wrong for them to do this!
On top of that I sent them an email and they ignored it. Likely if I call or go there, they will deny the intention and shout at me again. Waste of time and business space. “True genuine guest service”. What a joke.
Shame on you guys!
… moreI ordered a queen size pizza from your location. I asked for lots of sauce on the pizza.
The driver showed up at my door. He was wearing the Naples pizza shirt, and he said he made the pizza for me and did what I want. And he also included 3 pizza sauce on the side and told me to have a good night. I said thank you and told him to have a good night too.
The bad news is I found a sticker baked into the food.
It looked like a food product sticker.
I believe this was done on purpose out of evil sarcasm. I think maybe the sticker is from the pizza sauce packaging or the pizza sauce bag.
This is what a feel in my heart. Maybe this chef feels insulted by my request for double sauce every time I order. Because last time they offered to put the sauce on the side and I told them it’s not the same thing and they took it personally and got angry, and they said the pizza will slide off the crust if they put too much sauce. I told them please put as much as possible, and they said ok, and everything turned out perfectly fine that time.
For this reason, I believe they wanted to show me how much of a pig they think I am, and put the sticker in my food “to make sure it’s enough sauce”.
I was very fortunate and lucky I seen the sticker, or I would have swallowed it!
Who knows if they put anything else in the pizza!
Now I’m afraid to order from Naples, since the cooks and employees hate me for no reason.
I didn’t do anything wrong for them to do this!
On top of that I sent them an email and they ignored it. Likely if I call or go there, they will deny the intention and shout at me again. Waste of time and business space. “True genuine guest service”. What a joke.
Shame on you guys!
Nikhil Chauhan
The cornmeal on the crust adds some good texture and the toppings taste high quality. The sauce might be a little too watery but still good overall. Staff are also extremely friendly.
… moreAmanda
We recently ordered for a large party. Our guests wanted to know where we ordered from; one of the best pizzas we have had . Customer service was top notch. So friendly. I called a few times with different questions and to update party numbers. They were so lovely and helpful. Thank you for being so wonderful and patient . We will definitely be back !
… moreJennifer Lynne Ferreira
Rude owner, tasteless pizza. Never buying at this location! Learn how to treat your customers!!!!!!
… moremohit sheemar
I would like to recognise Amit Gautam for his amazing customer service. He always goes beyond his limits to meet customer satisfaction. The taste of the pizza is amazing. Every time I go there he greet me with a smile. Highly recommend to visit this place!!
… moreAwesome Guy
I don’t usually go out of my way to leave complaints, but this place has pushed me to my limit. I tried calling an hour and a half before they closed—an hour and a half!—and not once did they pick up. Not once! What kind of restaurant just stops answering the phone when they still have that much time left on the clock? If you don’t want to take orders past a certain time, then say that somewhere. But no, instead, they just let the phone ring endlessly or probably just ignore it altogether.
And honestly, this is just one issue on top of many. The service is already bad when you go in person, so I should have known better. They act like they’re doing you a favor by taking your order, like it’s such an inconvenience for them to do their literal job. I’ve had times where I stood at the counter for a solid five minutes while employees just walked past me, not even acknowledging that I was there. And don’t even get me started on how slow they are—how does it take 45 minutes for a simple order? It’s not even like they’re busy half the time; I’ve been there when the place is practically empty, and they still move at a snail’s pace.
And when you finally get your food? Hit or miss. Sometimes it’s decent, but most of the time, it’s either lukewarm, soggy, or just plain wrong. I’ve lost count of how many times I’ve gotten the wrong order, missing toppings, or some other mistake that they don’t even bother to fix properly. The last time I tried to complain about it, they acted like it was my fault for expecting my order to be right.
So now, after giving this place way too many chances, I try to just call ahead. And guess what? They won’t even answer the phone. Seriously, if you’re open until a certain time, then act like it. Otherwise, just close the place early and stop wasting people’s time. At this point, I’m done. There are way better places around that actually care about their customers instead of acting like it’s a chore to run a business.
Would not recommend.
… moreAnd honestly, this is just one issue on top of many. The service is already bad when you go in person, so I should have known better. They act like they’re doing you a favor by taking your order, like it’s such an inconvenience for them to do their literal job. I’ve had times where I stood at the counter for a solid five minutes while employees just walked past me, not even acknowledging that I was there. And don’t even get me started on how slow they are—how does it take 45 minutes for a simple order? It’s not even like they’re busy half the time; I’ve been there when the place is practically empty, and they still move at a snail’s pace.
And when you finally get your food? Hit or miss. Sometimes it’s decent, but most of the time, it’s either lukewarm, soggy, or just plain wrong. I’ve lost count of how many times I’ve gotten the wrong order, missing toppings, or some other mistake that they don’t even bother to fix properly. The last time I tried to complain about it, they acted like it was my fault for expecting my order to be right.
So now, after giving this place way too many chances, I try to just call ahead. And guess what? They won’t even answer the phone. Seriously, if you’re open until a certain time, then act like it. Otherwise, just close the place early and stop wasting people’s time. At this point, I’m done. There are way better places around that actually care about their customers instead of acting like it’s a chore to run a business.
Would not recommend.