

At Wendy’s in Katy, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Katy, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Fast-food burger chain serving sides such as chili & baked potatoes.
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Reviews
The food is NOT GOOD! I ordered tenders and they gave them to me raw!
Then I ordered nuggets and they were even worse—raw and with old oil!
The fries were disgusting, and worst of all, the smell coming from the burger meat… I haven’t been able to leave my house because of diarrhea, and my son hasn’t stopped vomiting! IT IS NOT GOOD!
Tonight I ordered two baconator meals one for me and one for my son. Neither one of them came with bacon.
I asked for the manager, I worked at Wendy’s when I was a kid and the managers bend over backwards to fix things… even if a customer was clearly just fishing for freebies… but this guy claimed to be the manager—no company shirt, no name tag. Had to snap a picture because he was being unprofessional and wouldn’t give his name.
He was rude to everyone—telling his employees they were worthless and incompetent, snapping at a woman who just wanted her drinks, and being unnecessarily harsh to a woman that didn’t speak English well that was trying to order. The guy in the middle had to shut him up and take over the situation.
I’m usually pretty chill, but his behavior really irked me. This guy has zero rizz, treats everyone like garbage, and blames others for things his bad attitude, lack of guidance and poor communication are causing. You are the problem bro.
He’s the one on the left. I feel bad for the people that have to deal with this guy daily. Dude needs a serious attitude readjustment.
I am writing to formally express my deep dissatisfaction with the condition and management of the Wendy’s location in Katy, Texas. My recent attempt to dine in was marked by a series of issues that reflect a disregard for basic cleanliness, operational oversight, and guest experience.
Upon entering, I was immediately struck by an unpleasant odor and a sticky floor that felt as though it hadn’t been properly cleaned—much like stepping on dried soda. Not a single table in the dining area was clean, making it impossible to sit down without first attempting to wipe it myself.
More troubling was the apparent lack of accountability from the on-duty manager. While being friendly with employees can foster a positive work culture, it becomes problematic when authority is not exercised to ensure staff perform essential duties. For example, discussing cup refills while surrounded by a visibly neglected dining room signals a misalignment of priorities.
This location would greatly benefit from a structured cleanliness protocol—specifically, a shift checklist with timed entries and sign-offs to hold staff accountable through transitions. It’s disappointing to note that I’ve received significantly better service at locations staffed entirely by ESL employees, who consistently demonstrate professionalism and attention to detail.
I trust that Wendy’s values its reputation and the safety of its guests. I respectfully request this complaint be escalated for review, and that corrective measures be implemented to improve oversight and facility standards at the Katy location.