Rachael Kimball
I recently stopped by the Scooters location on Ft. Crook in Bellevue and felt compelled to leave a review because of one outstanding employee—April. She was incredibly pleasant, and her customer service was truly exceptional. She genuinely made my day.
It’s easy to forget how much a simple smile or kind word can mean, but April reminded me of that. She had no idea my morning had started off rough, and while I thought all I needed was coffee, what I really needed was kindness—and she delivered that effortlessly.
April, please keep being a beacon of light for others. We need more people like you.
… moreJennifer Walde
Most of the staff are extremely nice and helpful however this morning I encountered a woman who didn’t greet me at the window and when I asked for whip cream on my iced latte lectured me about needing to ask for it specifically since I got oat milk. I mentioned I had tried several times but wasn’t able to in the app. She responds with “ohhh ok” and turns away from. I’m not sure if she was having a bad day but if I’m going to be lectured about my orders I’d like solutions or friendly demeanor instead of just being walked away from. I am a regular there my dogs interact with the staff consistently and was shocked to be treated this way. She also put hardly any whip on it. It seems she is taking my order a bit personal.
… moreTim Beaver
My wife made an online order and we’ve been waiting in line over an hour and still waiting. There’s no reason making drinks should take this long even if it’s your first day. We’ve never ever had to wait this long. This location needs to get better. My wife’s drink wasn’t even blended all the way. They need to get better
… moreS Baker
This is consistently the worst scooters. The lines take forever and the coffees taste terrible compared to every other scooters around. The staff don’t even use the recipes, I have watched them make my drinks and they just dump a bunch of syrup and heat up the milk without properly steaming and let the espresso sit and get burnt. The coffee has actually been unsinkable and Ive had to throw it away when I got to work. They also have given me frozen solid food.
Please consider retraining your staff.
… moreLillian Krause
This is not an employee issue and they should not get blamed for this, YALL NEED A NEW ICE MACHINE. I’ve been here 3 times in a row and they have not had ice, usually this is fine but 3 times?? I know yall got money USE IT FOR THE BETTERMENT OF THE STORE.
… moreMerytt Dotzler
This scooters is the worst one out of all of them lines take forever. My drinks aren’t blended well smoothie taste like water. The coffee was atrocious. Overall, a terrible experience. And in the morning we’re waiting in like for at least 20 minutes.
… moreShawn Ellison
Ordered an iced pumpkin spice latte. They forgot to put the coffee in it. Nothing but milk and ice with a little bit of flavoring. Scooters has been going downhill fast. I used to make fun of Starbucks because of their lack of service but this is probably gonna change.
… moreRuby A Venditte
Ft Crook is a little different, probably one of the og since you pull up to the window on both sides and order face to face. Bummed I didn’t get any stickers with my drinks. I collect them by transferring them to my water bottles. Coffee is always amazing
… moreRichard Ratzburg
My wife lives this place! If scooters was a person, it would be her best friend.
… moreTobey “BUG”
Our experience today was horrible, we got our peppermint mochas today, we asked for small but he gave us large size, we was surprised however When we got home we instantly felt Sick….I’m highly sensitive to caffeine to begin with and I had an anxiety attack. And my wife had a tummy ache. I eventually threw up and felt shaky. I don’t know what he did or if he did it on purpose but this felt like too much caffeine or something. He had a smile on his face when he gave us our drinks. We never experienced anything like this before, when we pay $7 a drink to be perfect instead we get sick. Never again will we go to this location.
… more