Lori Speed
I don’t usually eat fast food but I make an exception for Zaxbys. This was my first time at this location as I’m new to the area. The young lady at the register was very sweet but everything else was horrible. It took almost 30 minutes to get our food. About 15-20 minutes in, I’m assuming it was the manager, came over and apologized and said the wings were having to be cooked and it was delaying our order so she gave us free meal vouchers, cool. Finally we get our food.. of course, the only thing hot is the wings we were waiting on- everything else is cold. I open my signature chicken sandwich to find lettuce and mayo… that’s not even how it’s made. I take it back, another apology… he’s new she said. They remake the sandwich and I wait another 10 minutes. By now, my other half is almost done eating. And of course my already cold fries are inedible so I have to ask for fresh fries. At this point, the dine in experience was ruined. This is easily the worst experience I’ve had at Zaxbys. Again, the young lady at the cashier was sweet and apologetic but you can only apologize so much!
… moreMakalah Brower
I don’t even do this review stuff, but my coleslaw was sour and old. Also my fries were frozen in the middle. Called the manager and he didn’t do anything to solve the problem. Spent 17$ on a order and ate just the chicken tenders . He says “coleslaw looks good to me” didn’t resolve shit 12-17-25
… moreLovely J PODCAST
I ordered the 5 pc chicken finger plate with lemonade and 2 Eggrolls $15.47. The plate came with 5 chicken tenders,slaw,toast, and fries, 2 Zaxby sauces plus a lemonade.
Let me tell you what, I absolutely loved about this that saved this review from being 1 .
The lemonade was , it tasted freshly squeezed or homemade, right amount ice, and I was happy.
The Eggrolls were overcooked, but the filling was still good. If u like them over cooked, u will love them. Last of all, the sauces complimented. The egg roll had a chili sweet sauce, and the chicken fingers had Zaxby sauce.
[Extra sauce is $.50 each]
The worst part of this meal is everything was overcooked. This was beyond extra crunchy. The chicken fingers were barely chewable at times. And the toast was burnt and had a burnt taste.
The fries were small, hard like a rock, and unseasoned. The fries are usually the best. They were horrible on my gums, I have missing teeth. Be cautious ordering this meal for elderly or people with missing teeth. Maybe u can ask them not to fry as hard. The taste wasn’t there because of how hard it was fried and lack of zaxby seasoning.
I gave a 3 only because they didn’t have a 2.5
… moreLuke Cross
If you order through Door Dash expect to receive no sauces, utensils, or any optional modifications made to a standard order. Fries weren’t fully cooked and the chicken was cold. You can definitely tell how passionate people are to do the very basics of their job in 2025….
… moreJay
I recently visited here and had a mixed experience. When I arrived, I ordered my meal and took a seat near another customer. When my order was ready the cashier approached me in a manner that felt aggressive, which made me uncomfortable.
I observed different interactions between the staff and other patrons; which, added to my confusion in the service dynamics I received in the restaurant.
As a customer, I believe everyone deserves respectful treatment regardless of their background or who they are sitting by. While the food was up to par, the service experience left me feeling unsatisfactory.
I hope the management can address these issues to create a more welcoming atmosphere for all guests.
… moreLori Suggs
Did a pick up order to get in the drive thru. They park me and say someone will bring it out soon I wait 15 min to go inside and it’s been sitting on a self for me to come get it!
… moreCatherine
Asked for extra ranch with my wing meal and they gave me none lol. And my wings were not tossed much at all, bad I just chicken nuggets.
… moreShannon Wall
2 Chicken Cobb Zalads ordered. They didn’t get the toppings right and we paid over $20 for two salads that didn’t have chicken on them.
… moreMargaret Yarbrough
This zaxbys honestly impressed me so much! In this day and age at a fast food restaurant its genuinely every man for himself. But the manager ensured our order was correct, that we had all the sauce, our food was out before i even made my drink, and even came by to throw away our tray when we were finished. They were all very friendly and I didn’t feel rushed at all. 5 stars across the board thanks again!
… moreKaty Morningstar
I got there 15 minutes before they closed and only wanted a milkshake. Before I said anything the lady rudely said that no matter what I ordered it would be at least a 30 minute wait because I got there so close to closing. I said that was fine and I just wanted a milkshake. She said they couldn’t do that because they were cleaning the machine for the night. I asked if they were able to make one since they were open and clean the machine after. She laughed and said NO!
… more