Deena Williams-Happel
Used drive through. VERY polite and accommodating staff! Owner should take pride in their efforts. The meat box meal is a great deal. My whole meal with drink and little desert pie was LESS THAN my husband’s double whopper! Planning a trip tomorrow
… moreDeb Adams
After an extremely long day I was very disappointed when they were out of crispy chicken and then couldn’t even order just a cheeseburger. Exhausted I just got peach cobbler wraps which were actually very good. This was all through drive up.
… moreBlueheeler1959
I have been more than patient. I have yet to have hot food here. At first my food was still very cold inside, i dont even understand how that can happen but it is so. The last time, 2 days ago i took someone along to buy them a lunch. My gyro was once again COLD inside. My guests was only slightly warmer. There was 1 napkin. There were no straws and to make that worse there were very strong adhesives over the top of the drinks which had to be forcibly wrestled from the lids for us to be able to drink. When i called to complain to customer service she offered me a free sandwhich. I declined on the grounds that i did not require another inedible sandwich from them. I told them i had endured enough of cold food that is not as good a quality as Arbys used to be. I have removed their app and will not be installing it ever again. How very sad, i imagine there are good people working here, but something has been consistently wrong since opening day.
I decided to add a bit more. We had a french dip in our bag which we did not order, so someone didnt get their order. It was not a huge loss it wass cold with a dry bun also.
Arby’s, i keep seeing you apologising to ALOT of unhappy people concerning cold food and service that is legendary for being very poor. It makes no difference if you apologise! It needs fixed! This is a Arbys that has a great many poorcreviews and not alot of good ones. It makes me think when i read the occasional good review that even a blind squirrel can find a nut occasionally. Come on owners, you obviosly hsve a problem here, pethaps actually trying to fix it?
… moreBrandon Butler
I sat in the drive thru for 5 minutes before someone answered the speaker. Once I got threw the drive thru they had me pull up to get my order the building had no customers and no one else was behind me. Previous visits they closed before the 9pm closing time and refused to take my order i was there at 840pm
… moreVance Ward
Good service and fresh food on my visit. Only two other customers in at the time. Was 5pm on Tuesday night.
… moreMalinda Carley
They didn’t take my order correctly. Told them I wanted no sauce on my sandwiches and they put extra sauce on my sandwiches, and I was sick for 4 days after I ate their food.
… moreTerry Hamilton
They have some nice menu selections for a fast food place and are always helpful. I enjoy their Ruebrn and Italian sandwiches.
… moreLeticia Olivarez
Great Classic and Beef Meal with Curly fries was tasty and delicious. The other was the Smokehouse Brisket meal sandwich which my husband really enjoyed. New to beautiful restaurant in Kewanee and was nice to dine in.
… moreNathaniel Reed
Durie’s customer service was amazing! In my 45 years in the fast food industry I have never been more pleased in my life, he was quick to offer help and questions me and my grandchildren may have had. I would recommend anyone to go to Arby’s just to speak with this nice young gentleman. He deserves a much needed praise for his work!
… moreGabe Peek
They are alwayssss forgetting sauces! I get forgetting ketchup packets or something, but I just ordered delivery with DoorDash, and they didn’t put my marinara in the bag with my cheese sticks. Maybe I’m too passionate about my marinara sauce but we all know it makes cheese sticks WAY better, cmon people, it’s not that hard!
… more