

Discover bold flavors and fresh ingredients at Panda Express in Frisco. Located at 2601 Preston Road our restaurant offers a delicious array of Chinese-inspired dishes, from our famous Orange Chicken to savory Beijing Beef. Whether you’re dining in, taking out, or ordering delivery, our friendly staff is dedicated to providing a delightful experience. Join us for lunch or dinner and enjoy a taste of our Asian-inspired cuisine that’s wok-tossed to perfection. Visit Panda Express today and savor the flavors of tradition and innovation in every bite.
Fast-food chain for Chinese standards, including some health-conscious options.
Address and Contact Information
Address: 2601 Preston Rd #2042, Frisco, TX 75034
Phone: (214) 705-9803
Website: https://www.pandaexpress.com/locations/tx/frisco/1951
Menu Photos
Order and Reservations
Order: Order online
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Reviews
He said the payment was done, but I told him that I hadn’t paid yet and that it wasn’t my card. He yelled and He told me not to touch the card again. I explained multiple times that I didn’t touch it—I just wanted to pay with my card. But he kept saying, “Don’t touch the card anymore.”
I think the person like him do not do any customer service and do not need to abuse kid- i am 13 years old.
He makes me crying because of his attitude. I come with my family and I want to enjoy my day, but he destroyed it.
My husband was in line with our 3-year-old son and initially ordered a cub meal. Our son quickly changed his mind, so my husband requested to modify the order—which, as paying customers, we have always been able to do in the past. At the register, the sever Xiaojie T charged more than expected. My husband politely mentioned that under similar circumstances in the past, we had been charged the price of a regular plate.
Rather than calmly explaining the policy, the manager became argumentative. When my husband said, “Why are you arguing with a customer? Don’t be an asshole,” the manager shockingly replied, “You’re the asshole with that face.” I was standing nearby and heard this exchange clearly. Such language and behavior from a manager—especially in front of families and children—is absolutely unacceptable.
Later, when my husband went to get a straw, the manager gave him a dirty look. My husband jokingly pretended to take a picture, and the manager escalated the situation further by calling mall security. When security arrived, the manager again tried to argue about the order. I had to intervene to end the exchange, and security acknowledged the matter was over.
This entire interaction was unpleasant and deeply disappointing. A manager’s role should be to de-escalate and resolve customer concerns respectfully, not insult customers or create unnecessary conflict. Such conduct reflects poorly on both the restaurant and the mall.
I hope this matter is investigated and addressed promptly to ensure no other families have a similar experience.